Lucent Technologies Caller ID Box merlin legend communications system User Manual

Document #: 555-640-136  
Comcode 107 713 760  
Issue 1, March 1996  
MERLIN LEGEND®  
Communications System  
Releases 3.1 and 4.0  
MLX Queued Call Console  
Operator’s Guide  
Your Queued Call Console ..................................................................................... 1  
Call and Fixed Feature Buttons ........................................................................ 3–4  
Feature Finder ................................................................................................ 6–8  
Fixed Display Buttons, Home Screen, Menu Screen, Inspect Screen ............................ 25  
Inspect Screens, Feature Screen ....................................................................... 26  
Notes & Reminders ....................................................................................... 27–28  
 
Your Queued Call Console  
Your Display Screen  
More  
The > appears on the screen when more information  
exists. Press More to advance through additional menus  
when necessary or to display more information about an  
incoming or active call.  
Your telephone’s display is an alarm clock and timer (see p. 19),  
telephone directory (see p. 17), and message center (see pp. 13–16).  
Read the button descriptions on this page to find out how you can  
use your screen to locate and activate features or see who’s calling  
you. See pp. 25–26 for more information.  
TEL/OTHERJack(underside)OnMLX-10DP,MLX-16DP,  
MLX-20L,andMLX-28Dtelephonesisaconnectionfora  
Multi-function Module (MFM).  
Home  
DSS Jack (underside) On MLX-20L and MLX-28D  
telephones: connects to a DSS or PassageWay™ Direct  
ConnectSolutionorPassageWaySolution.  
Press to return to the Home screen and exit the current  
activity. The Home screen gives calling and timekeeping  
information, and prompts when you need help.  
Home  
Menu  
More  
Inspct  
Inspct  
Menu  
Press Inspct and a Call button to display information  
about an incoming or active call. Press Inspct and a  
fixed feature button to see what feature is programmed on  
the button (see p. 21).  
7 Lines  
24 Characters  
Press to program the phone, view messages, or select features  
available from the display (see More).  
Voice Announce  
If Voice Announce is enabled through system programming,  
press to make a Voice Announce call to another extension.  
Unlabled Display Buttons  
Press one to select the item next to it on the display.  
Note:  
Call and Fixed Feature Buttons  
See pp. 3–4 for details.  
The one or two DSSs (Direct Station Selectors) that attach  
to your MLX-20L telephone are not shown here. See p. 2  
for details.  
Message Light  
Indicates a waiting message when the red LED is lit (see  
pp. 13–16).  
Volume  
V
Message  
DEF  
3
Press or to change the ringer loudness while the  
Volume  
Feature  
V
1
A2BC  
J5KL  
T5UV  
Transfer  
phone is ringing, handset volume while you’re using the  
handset, or speaker volume while you’re using the speaker.  
Transfer  
Conf  
M6NO  
WX6YZ  
GHI  
4
Press to send a call to another phone. It’s better to use the  
Start button (see p. 4).  
HFAI  
Mute  
PQRS  
4
Feature  
Drop  
Conf  
Press to display the Feature screen and select features.  
OPER  
0
Speaker  
Hold  
Press to add a person to a conference (see p. 11).  
HFAI  
Not used on a QCC.  
Drop  
Mute  
Press Drop and a line button to disconnect a person from  
a conference call (see p. 11).  
Press to turn the speakerphone  
microphone on or off so that  
you can or cannot be heard  
by the caller.  
User Card Tray  
Speaker  
Hold  
Pull out for quick reference.  
Press to turn the speakerphone on/off  
for hands-free conversation during a  
call or when a call rings; or press to  
hang up a speakerphone call.  
Press to put a call on hold  
(see p. 10).  
!
CAUTION:  
To clean your phone, unplug it from the wall jack and use a  
slightly dampened cloth. To prevent permanent damage, do  
not immerse the phone in water or any liquid, and do not  
use liquid or aerosol cleaners directly on the telephone.  
1
 
     
Understanding Your DSS  
DSS Buttons  
Each DSS has 50 DSS buttons, arranged in 5 columns of 10 buttons each.  
DSS buttons have numbers assigned in consecutive order, starting with  
the top left corner button. Each button can have 3 numbers assigned to it,  
which can correspond to the following:  
• Extension numbers for directing or making calls to co-workers  
(see pp. 10–12)  
00  
01  
02  
03  
04  
10  
11  
12  
13  
14  
20  
21  
22  
23  
24  
30  
31  
32  
33  
34  
40  
41  
42  
43  
44  
• Paging numbers for paging co-workers over speakerphones or  
loudspeaker system (see p. 22)  
Fixed Page Buttons  
Press the fixed Page buttons to change the page  
of telephone numbers accessible to your DSS. The  
green light turns on next to the Page button that is  
active. If you have one DSS, Page 1 accesses the  
first 50 extensions, Page 2 accesses the second  
50 extensions, Page 3 accesses the third 50  
extensions. If you have two DSSs, Page 1  
accesses the first 100 extensions, Page 2  
accesses the second 100 extensions, Page 3  
accesses the third 100 extensions.  
• Numbers for parking calls to the system operator park zones (see p. 22)  
• Pools and lines for monitoring the pools’ current status  
05  
06  
07  
08  
09  
15  
16  
17  
18  
19  
25  
26  
27  
28  
29  
35  
36  
37  
38  
39  
45  
46  
47  
48  
49  
Direct Voice Mail  
Press this button to transfer a call directly to a co-worker’s voice mail  
(see p. 15).  
Reserved Buttons  
These buttons are reserved for future use.  
Message Status Button  
When Message Status is on, the red lights next  
to the DSS buttons turn on for extensions with  
messages from system operators. Messages from  
other sources (such as co-workers and fax  
machines) do not cause the red lights to turn on.  
The green light next to the Message Status  
button turns on when the button is pressed to  
tell you that the lights on the DSS are showing  
Message Status. Pressing the button again turns  
off Message Status and the green light.  
- DSS Button Lights -  
Light  
Button/Meaning  
Off  
Extensions. Phone is not in use and Do Not Disturb is off. With the Message  
Status button, the Message light is off at the extension.  
Pool. One or more lines in the pool are available.  
Line. Not in use (available).  
Group Page, Page All, Park Zone. Not in use (available).  
Calling Group. The numbering of calls waiting for calling group are fewer than the  
programmed maximum.  
Steady  
Extensions. A co-worker is on phone, a call is on hold, or Do Not Disturb is on.  
With the Message Status button, the Message light is on at the extension.  
Pool. All lines in the pool are busy.  
Line. In use (not available).  
Group Page, Page All. In use (not available).  
Calling Group. The number of calls waiting for the calling group is equal to or  
more than the programmed maximum.  
Fast flashing  
Slow flashing  
Extensions. A co-worker is calling you, or a parked call or call on hold is  
returning to you.  
Line. A parked or held call is returning to you.  
Extensions. A call directed to this extension is returning to you.  
Line. A call is ringing on this line at your console or at a co-worker’s phone.  
2
 
     
Understanding Your QCC  
Call and Fixed-Feature Buttons  
The Call and fixed-feature buttons are factory-set and labeled for specific functions, as shown  
in the following illustration and described below.  
Letters G through Z  
Call and fixed-feature button are  
used to enter names into your  
Personal Directory (see p. 17).  
Letters A through F appear on the  
display.  
Fixed-Feature Buttons  
See p. 4 for details.  
G
K
O
S
H
L
I
J
Position  
Busy  
Send/  
Remove  
Message  
Forced  
Call 5  
Alarm  
(Ring/Voice)  
Release  
M
N
R
V
Z
Pool  
Status  
Night  
Call 4  
Call 3  
Call 2  
Service  
Q
Handset/  
Headset  
Mute  
P
T
X
Headset Headset  
Status  
Auto Ans  
U
Source  
Start  
Destination Join  
Y
W
Call 1  
Release Cancel  
Call Buttons  
Buttons labeled Call 1 through Call 5  
are used to make and receive inside and  
outside calls (see p. 10). If Voice  
Announce is enabled through system  
programming, use Call 5 to make Voice  
Announce calls to extensions. Voice  
Announce calls made to a QCC are  
received as ringing calls.  
 
3
   
Understanding Your QCC  
Fixed-Feature Buttons. Buttons for special operator functions and basic call handling:  
Start begins directing the call and puts the caller on hold at Source (see p. 11).  
Destination connects you with the person being called when you are directing a call  
(see p. 11).  
Release completes a call and frees you for the next call. It also releases you from a 3-way  
conference (see p. 11).  
Headset Auto Ans (Headset Auto Answer). When you use a headset, this button automatically  
connects you to the next call each time a new call arrives at your console. Pressing this button  
turns on the green light (see p. 9).  
you to talk to someone privately (see p. 9).  
Headset Status allows you to switch between the handset and the headset (see p. 9).  
Send/Remove Message turns co-workers’ Message lights on and off (see p. 14).  
Position Busy temporarily prevents most calls from being sent to your console. You continue  
(see p. 23).  
Alarm indicates that a problem has occurred with the system. Contact your system manager  
(see p. 19).  
Cancel cancels a call-directing attempt and reconnects you to the original caller on hold at the  
Source button. The system moves the call to a Call button (see p. 11).  
Join connects you, the original caller (Source), and the co-worker being called (Destination)  
in a 3-way conference (see p. 11).  
Forced Release drops all callers (including you) from a call and frees you for another call  
(see p. 11).  
 
4
   
Understanding Your QCC  
Call & Fixed-Feature Button Lights  
Each Call or fixed-feature button has a red light and a green light next to it. These lights provide the  
following important information:  
Light  
Button/Meaning  
Steady red  
Call. Lift the handset or press the Speaker button to automatically  
connect to the call.  
Alarm.Something is wrong with the system. Contact system manager.  
Handset/Headset Mute. Headset and handset microphones are off.  
Steady green  
Fixed-Feature Button (see pp. 3–4). Feature on button is active.  
Steady red and green Call. You are on a call at this button.  
Steady red and  
Flashing green  
Call. A call is coming in on this button.  
Flashing green  
Night Service. Enter the password to turn Night Service (see p. 22)  
on/off.  
Fast-flashing green Call, Source, Destination. A call is on hold at this button.  
Tones  
Tone  
Meaning  
Dial tone (steady)  
You can make a call.  
Busy (slow repeating tone)  
Fast busy (fast repeating tone)  
The phone you are calling is busy.  
No lines are available.  
Error (alternating high-low tones) You dialed a number or used a feature incorrectly.  
Confirmation (double break in  
dial tone followed by steady tone)  
You used a feature correctly.  
Rings  
The table below helps you identify the different types of ringing.  
Ring  
Meaning  
Inside call  
Outside call  
1 long ring  
1 long ring and 1 short ring  
 
5
   
Feature Finder  
This table shows where to look for information about performing specific console activities. Any features  
that do not have detailed instructions can be used by following the instructions in Using Features, p. 18.  
Handling Console Basics  
If you want to ...  
Then  
Send outside calls to another telephone or calling  
group after normal business hours.  
Enter an account code before or during a call.  
See Account Codes, p. 19.  
Use your console as an alarm clock.  
Time calls or meetings.  
See Alarm Clock & Timer, p. 19.  
View the number of system alarms.  
See Alarm, p. 19.  
Page co-workers over their speakerphones or a  
loudspeaker system.  
See Paging, p. 22.  
Choose a message to leave for co-workers who have  
display phones.  
See Posting Messages, p. 16.  
See Inspect, p. 21.  
Screen calls on Call buttons or use your DSS to  
check whether a co-worker has posted a message.  
Use a headset for hands-free call handling.  
Speak to someone privately while handling a call.  
Block most calls to your console to prevent interruptions See Position Busy, p. 23.  
or when leaving your console for a period of time.  
Have a co-worker’s calls ring at your console.  
Cancel calls forwarded to your console.  
Adjust volume of the speaker, handset, or ringer.  
Put a call on hold at your console.  
See Volume button, p. 1.  
See Hold, p. 10.  
Set up a conference with as many as four other  
participants.  
See Conference, p. 11.  
Direct a call to a co-worker’s telephone.  
See Directing Calls, p. 11.  
Be notified when the number of calls in queue  
exceeds the programmed threshold.  
See Responding to the Queue, p. 12.  
 
6
 
Feature Finder  
Answering and Directing Calls  
If you want to ...  
Then  
Answer a co-worker’s ringing telephone from your  
console or pick up a call on hold at a co-worker’s  
telephone.  
See Pickup, p. 23.  
Interrupt a co-worker’s call in an emergency or if  
you’re instructed to interrupt.  
See Barge-In, p. 20.  
Direct a call to an extension and have it wait there  
until your co-worker is ready to answer it.  
Camp-On, p. 21.  
Put a call on hold and page a co-worker to pick up  
the call at another telephone.  
Notify co-workers that they have messages.  
See Messaging, pp. 13–16.  
Broadcast an announcement over the company’s  
loudspeaker system.  
See Paging, p. 22.  
Page co-workers over their speakerphones.  
Transfer directly to a co-worker’s voice mail.  
Signal a co-worker for meetings or visitors.  
See Signaling, p. 15.  
Announce a call on an extension’s speakerphone,  
and transfer the call.  
See Directing Calls, p. 11.  
 
7
Feature Finder  
Making Calls  
If you want to ...  
Then  
Make a voice-announce call.*  
Enter account codes when making an outside call.  
See Account Codes, p. 19.  
See Authorization Codes, p. 20.  
Make an outside call from another extension, using  
your own calling privileges.  
Speak to someone privately while using the handset  
or a headset.  
Call directly to a co-worker’s voice mail.  
Display or dial numbers you call frequently.  
See Direct Voice Mail, p. 15.  
See Personal Directory, p. 17.  
Display or dial numbers your company has  
programmed for you.  
See Extension & System Directory, p. 17.  
Messaging  
Let a co-worker know you called.  
See Messaging, pp. 13–16.  
Find out if you have a voice mail message, fax or  
other message.  
Choose a message to leave for co-workers who have  
display phones.  
Reach a voice mailbox without calling the person.  
* Release 4.0 and later systems only.  
See Direct Voice Mail, p. 15.  
 
8
Headsets  
Headsets for the MLX Queued Call Console allow  
one-touch operation, hands-free. Headsets consist  
of a headpiece and modular base unit. The base  
unit plugs into the handset jack.  
Headpiece  
Touch a Call button to answer a call, then press  
Release or Forced Release to disconnect. To  
eliminate the need to press a Call button, use  
the Headset Auto Answer feature. See Headset  
Features below.  
Modular Base Unit  
Handset Jack  
Home  
Menu  
MLX-20L  
More  
Inspct  
V
olu  
m
e
Feature  
Tra  
n
s
fe  
r
H
F
A
I
1
A
BC  
Conf  
M
u
te  
2
G
HI  
DEF  
4
Mess  
a
3
D
r
o
JKL  
g
e
p
S
peaker  
PQRS  
5
MN  
O
7
Hol  
d
TU  
6
V
8
WXYZ  
Oper  
9
0
#
Headpieces -  
Mirage®.Receiver fits over either ear. Not for noisy environments.  
StarSet®. Eartip fits in ear canal.  
Supra® Monaural. Adjustable headband and soft ear cushion.  
Supra Monaural Noise-Canceling (NC). Same as above with noise-canceling microphone that  
reduces background noise transmission by up to 75%.  
Supra Binaural. Sound in both ears.  
Supra Binaural Noise-Canceling (NC). Same as above with noise-canceling microphone on  
flexible boom; features windscreen and reduces background noise transmission by up to 75%.  
- Headset Features -  
Your console has three preprogrammed headset buttons:  
• Headset Status. This button turns the headset on and off. Use this button when switching  
between the handset and headset. The green light is lit when the handset mode is on.  
• Headset Auto Ans (Headset Auto Answer). This button automatically delivers calls to the  
headset, eliminating the need to press Call buttons to answer calls. As each call arrives, you’ll  
hear a tone, and you can begin speaking immediately. The green light is lit when the Headset  
Auto Answer feature is on.  
• Handset/Headset Mute (Headset/Handset Mute). This button turns off your headset  
microphone so that you can talk with someone in your office without being heard by a caller. Use  
this button to turn off the handset’s microphone as well. The red light is lit when the handset/  
headset microphones are off.  
You can also turn off the headset microphone by pressing the Speaker button. The call is  
transferred from your headset to the speakerphone. Press the Speaker button again to return  
the call to your headset.  
 
9
         
Call Handling  
- Call Delivery -  
- Making Calls -  
Outside calls designated to ring at a QCC are  
sent to a single common QCC queue, where  
they wait to be sent to the first available QCC  
operator. When a QCC operator is available to  
receive a call, the system removes a call from  
the queue and sends it to an idle Call button.  
If more than one QCC operator is available, the  
operator who has been idle the longest  
receives the call.  
The order in which calls are delivered to the  
QCC operator is determined by system  
programming. See your system manager if  
callers complain about slow response times.  
Both inside and outside calls ring on Call  
buttons on the QCC. The QCC receives one  
call at a time, regardless of the number of calls  
in the QCC queue. When a call rings on a Call  
button, information about the incoming call is  
shown on the display.  
To make an inside call:  
1.Initiate Call:  
• Lift the handset  
OR  
• Press the Speaker button  
OR  
• Press a Call button if using the headset.  
2. Press the DSS button or dial the extension.  
To make an inside Voice Announce call*:  
If using a headset, go to Step 2.  
1. Lift the handset, press the Speaker button.  
2. Press the Call 5 button.  
3. Press the DSS button or dial the extension.  
To make an outside call:  
As of Release 3.1, QCCs do not have access to  
pools (by default). See your system manager  
If an account code is required on your system,  
enter it before you make the call. (See  
Account Codes, p. 19.)  
1. Lift the handset, press the Speaker button,  
or press a Call button if using the headset.  
- Answering Calls -  
You can answer a call in three ways:  
Lift the handset  
Press the Speaker button.  
Use a headset:  
2. Dial the dial-out code or pool access code  
and then dial the phone number.  
* Release 4.0 and later systems only.  
Press a Call button if you are not using  
Headset Auto Answer (see p. 9).  
If you are using Headset Auto Answer,  
you hear a beep and can begin talking  
immediately.  
- Hold -  
Pressing the Hold button to put a caller on  
calls from the QCC queue. You can also use  
the Hold button to temporarily leave a  
To disconnect from a call, press Release or  
Forced Release. If the automatic release  
feature is programmed, calls disconnect when  
you press another Call button.  
conference call. (See Conference, p. 11.)  
To use Hold:  
The Handset/Headset Mute button on your  
console enables you to turn off your handset or  
headset microphone so you can have a private  
conversation, when necessary.  
Press the Hold button on your console. To  
return to the first call, press the Call button  
While a call is being directed, the caller is  
automatically put on hold after you press  
Start. See Directing Calls, p. 11, for more  
details.  
When using a headset with Headset Auto  
Answer turned on, placing a call on hold turns  
Headset Auto Answer off. Press the Headset  
Auto Ans button to turn it on again.  
 
10  
         
Call Handling  
- Conference -  
- Directing Calls -  
Use this feature to connect yourself, up to two  
other inside extensions, and up to two outside  
participants. All calls are joined on a single  
Call button. You can only drop yourself or the  
most recently added participant from the  
conference call.  
You can direct a call and announce it or not.  
Check with your system manager to find out  
whether automatic completion is programmed  
for your console.  
To direct a call without announcing and with  
automatic completion:  
1. Make the first call. Announce call if  
necessary.  
Press the DSS button for the co-worker who  
will receive the call.  
2. Press the Conf button to put the call on  
hold. The system automatically selects  
another Call button.  
To direct a call without announcing or  
automatic completion:  
1. Press the DSS button for the co-worker who  
should receive the call.  
2. Press the Release button.  
To direct a call without announcing, automatic  
completion, or a DSS button:  
1. Press the Start button.  
2. Dial the extension.  
3. Press the Release button.  
To direct a call and announce it:  
1. To put the caller on hold at the Source  
button, press the Start button.  
2. To announce the call on the remote  
telephone’s speakerphone (Voice  
Announce), press the Call 5 button.  
Otherwise, go to step 3.  
3. Dial the extension or press the DSS button  
for the person to receive call. (If busy, see  
below.)  
3. Dial the next telephone number or  
extension,  
OR  
Press the DSS button.  
4. Announce call if necessary and press the  
Conf button.  
If the person is unavailable, press the Drop  
button and press the Call button to rejoin  
the conference.  
5. To add more participants, repeat Steps 2–4.  
• To drop out of the conference  
temporarily, press the Hold button.  
• To rejoin the conference, press the Call  
button for the conference.  
• To disconnect the most recently added  
participant, press the Drop button.  
6. To end the conference, press the Forced  
Release button.  
A .Announce the call:  
• Press the Source button to return to the  
caller. If you do this, use the Destination  
button to return to the call recipient,  
OR  
• Press Cancel to drop the called  
extension and return to the caller,  
OR  
• Press the Join button for a 3-way  
conference.  
5. To complete the call direction, hang up or  
press the Release button,  
OR  
To disconnect all parties, press the Forced  
Release button.  
- Join -  
Use this feature to connect yourself and two  
outside or inside participants.  
1. Make the first call (see Making Calls, p. 10).  
2. Press the Start button.  
3. Dial the next number (including the dial-out  
code) or extension.  
4. Press the Join button.  
5. To drop out of the conference, press the  
Release button,  
OR  
To end the conference, press the Forced  
Release button.  
 
11  
         
Call Handling  
- Unsuccessfully Directed Calls -  
- Returning Calls -  
If you dial incorrectly or reach an extension  
that is busy or unavailable, you can do one of  
the following:  
Press the Cancel button to return to the  
Some of the calls you receive are returning  
calls. These are calls you or another operator  
directed to co-workers. If the co-worker you  
directed the call to is unavailable (away from  
the telephone or on another call, for  
example), the call may return to you for  
further handling, depending on how your  
system is set up.  
Try the call again.  
Take a message from the caller. See  
Messaging (pp. 13–16) for further  
information.  
The following are examples of returning calls:  
Directed call (a call sent to an inside or  
outside telephone)  
Directed call camped-on at the  
destination telephone  
Held call  
Camp-On (p. 21)  
Paging (p. 22)  
Park (p. 22)  
When a call returns, you can either attempt the  
call again or take a message from the caller.  
See Messaging (pp.13–16) for further  
information.  
Note: Do not use Camp-On if your system is  
equipped with a voice mail system.  
- Responding to the Queue -  
The following features can be enabled or  
disabled on a QCC. See your system manager  
for details on how your system is programmed.  
Calls-in-Queue Alert  
The Calls-in-Queue Alert feature causes your  
phone to beep when a new call arrives in the  
QCC queue. The system can be programmed  
so that the beep can indicate each new call  
arrival, every second call arrival, and so on.  
Queue Over Threshold  
When there are more calls in the queue than  
are allowed by a programmed threshold, the  
number on your console display that shows the  
number of calls in the queue turns to reverse  
video.  
When this occurs, you can do one of the  
following:  
Respond to calls more quickly.  
Contact your backup QCC operator, if  
assigned, to start accepting calls.  
Notify your system manager.  
Notify your system manager if callers complain  
about slow response times. System options  
can be adjusted to give better response times.  
 
12  
   
Messaging  
Your phone system has the following features that allow you to leave messages for others in your office.  
Leave Message. If you cannot reach a co-worker, you can use the Leave Message feature to let a  
co-worker with a display telephone know that you called, along with the date and time of your call. If  
you leave one message and then another, the second message replaces the first.  
Send/Remove Message. Using the Send/Remove Message button on the console allows you  
to turn co-workers’ Message lights on or off. Use this feature to signal co-workers with nondisplay  
phones.  
Posted Message. This feature allows co-workers with display phones to know when you are  
unavailable.  
Direct Voice Mail. This feature allows you to call directly to co-workers’ voice mail or to transfer  
callers directly to co-workers’ voice mail.  
When a message is waiting for you, your Message light is lit. The following descriptions explain how to  
read, cancel, and delete messages you have sent or received.  
You can use Signaling to notify co-workers when they have visitors or to provide them with information  
or reminders.  
- Messaging Feature Table -  
The following messaging features (Feature) are available from your telephone. The recipient’s  
telephone (Telephones) must be configured as indicated.  
Feature  
Telephones  
Screen/Button  
Leave Message  
Posted Message  
Send/Remove Message  
Direct Voice Mail  
Signaling  
Display  
Display  
All  
With Voice Mail  
Multiline  
Your Extension  
Home Screen. See p. 16.  
Menu Screen. See p. 16.  
Send/Remove Message button. See p. 14.  
DSS Button. See p. 15.  
See Signaling, p. 15.  
Menu Screen. See p. 15.  
Receive Message  
 
13  
       
Messaging  
- Send/Remove Message -  
Press the Send/Remove Message button on your console to turn the Message light on or off for  
any telephone in your system.  
For co-workers with display telephones, the Send/Remove Message feature turns on Message lights  
and also delivers the message: ATT OPERATOR (ATT means attendant) or displays your name, if  
programmed, the date and time you left the message, and your extension. For example: ATT RENEE  
20:26 08/02 X14.  
If another operator has turned a co-worker’s Message light on with Leave Message, using Send/Remove  
Message turns that co-worker’s Message light off. To make sure that you don’t accidentally turn off a co-  
worker’s Message light that should remain on, use the Message Status button on the DSS to see if the  
red light next to the button for your co-worker’s extension is on before you use Send/Remove Message.  
When you use the Message Status button, the light at the DSS button reflects the status of  
operator-sent messages only. If a co-worker’s Message light is on because a fax is waiting  
or another co-worker has left a message, the DSS button light is not on and using Send/Remove  
Message does not turn the co-worker’s Message light off.  
To send messages (consoles without a DSS):  
1. Press the Send/Remove Message button.  
2. Dial the co-worker’s extension.  
To send messages (consoles with a DSS):  
1. Press the Message Status button on DSS.  
The green light next to Message Status goes on.  
2. Check the light next to the DSS button for the person’s extension. If necessary, use the Page  
buttons to locate the extension.  
If the red light is on:  
Press the Message Status button to return to call handling. If you use Send/Remove Message,  
you turn off the co-worker’s Message light and cancel other operator-sent messages on the  
display.  
If the red light is off:  
Press the Send/Remove Message button.  
Press the DSS button. The red light next to the DSS button for the co-worker’s extension goes on,  
and the co-worker’s Message light goes on, indicating that an operator-sent message is waiting.  
Press the Message Status button to return to call handling.  
To turn off Message lights (consoles with a DSS):  
1. Press the Message Status button on the DSS.  
The green light next to Message Status goes on.  
2. Check the light next to the DSS button for the person’s extension. You can use the Page buttons to  
locate the extension.  
3. If the red light is on:  
Press the Send/Remove Message button.  
Press the DSS button.  
The red light next to the DSS button for the co-worker’s extension goes off, and the co-worker’s  
Message light goes off, and the operator-sent message is deleted.  
4. Press the Message Status button to return to call handling.  
 
14  
     
Messaging  
- Signaling -  
- Receiving Messages -  
Use Signaling to notify co-workers when they  
have visitors or to provide them with  
information or reminders. You can signal  
multiline telephones only. You must have a  
DSS attached to your console.  
You and your co-workers can prearrange the  
signals. For example, you can arrange two  
beeps for a visitor and three beeps for a  
reminder.  
When your Message light is on, you have a  
message from a co-worker. Messages are  
identified by the name or extension of the  
caller, along with the time and date the  
person called. Depending on how your  
system is set up, you may also have a voice  
mail message or a fax. A message may be  
identified in these ways:  
ATT You have a message from another  
system operator.  
To use Signaling:  
1. Select a Call button.  
2. Lift the handset, press the Speaker button,  
or use the headset.  
You hear a dial tone.  
3. Press the Forced Release button.  
The light next to the selected Call button  
goes off.  
FAX You have a fax.  
VMS You have a voice mail message.  
EXT Indicates the extension number of the  
person who called.  
Marks a new unread message.  
To read and respond to messages on your  
display:  
1. Press the Menu button.  
2. Select Messages.  
3. Choose from:  
4. Press the DSS button for your co-worker.  
Your co-worker hears a beep each time you  
press the DSS button.  
5. Hang up.  
Return Call to call your co-worker or  
voice mail while reading the message.  
Next Msg to see the next message.  
Delete Msg to delete the message. You  
can have up to 10 messages; if there are  
10, no more are accepted.  
- Direct Voice Mail -  
If your company has voice mail, this feature  
allows you to dial a co-worker’s voice mailbox  
without calling that person. Direct Voice Mail  
is especially useful for transferring calls when  
a co-worker is not available. Usually, you  
activate the feature as soon as you lift the  
handset or press the Speaker button to make  
a call, or while on a call that you want to  
transfer to a voice mailbox. (You don’t have to  
use the Start or Transfer button.) You can  
extension; just do Step 1 below.  
1. Press Direct Voice Mail button on the  
DSS (p. 2),  
OR  
Press Feature button and select Direct VM.  
2. Dial the extension for the voice mail  
recipient or press the DSS button.  
Note: If you transfer a call to an extension  
that has no voice mail, you hear an error tone  
and the call returns to you.  
 
15  
             
Messaging  
- Leaving Messages -  
- Posting Messages -  
If you cannot reach a co-worker, you can take  
a message from a caller and use the Leave  
Message feature to leave a message for the  
co-worker if the co-worker has a display  
telephone.  
To use Leave Message, you must be on the call  
your co-worker does not have a display, you  
see Cannot Send Message on your display. In  
this case, use Send/Remove Message (p. 14)  
instead.  
A posted message appears on the display of  
any inside caller who tries to reach you, as  
long as that person has a display phone. (You  
also see the message posted at your own  
phone as a reminder.) There may be as many  
as 20 messages available to you for posting.  
Message 1 is always DO NOT DISTURB*; the  
others may include such choices as: OUT TO  
LUNCH, OUT SICK, IN A MEETING, depending  
on how your system manager has programmed  
them.  
To post a message:  
1. Press the Menu button.  
2. Select Posted Msg.  
3. Select the message you want to post.  
4. Select Post.  
When a call is unanswered or busy (you are  
listening to a ringing or busy signal):  
1. Select Leave Msg from the Home screen.  
2. Read the status of the message on display:  
Msg Sent if message was delivered.  
5. Press the Home button.  
To cancel a posted message:  
1. Press the Menu button.  
2. Select Posted Msg.  
3. Select Cancel.  
4. Press the Home button.  
Message Box Full if message was not  
delivered because co-worker’s message  
box is full.  
Cannot Send Message if message was  
not delivered (for example, because  
co-worker does not have a display  
telephone).  
telephones; when you dial their extensions, the  
messages show on your display. You can use  
the Inspect feature (p. 21) to see the message as  
well. This is especially useful when checking to  
see if the extension has Do Not Disturb active. If  
Do Not Disturb is active, the red light at that  
extension is on. If the Do Not Disturb message  
is posted but the red light is not on, the feature  
is not active.  
Your co-worker’s Message light turns on after  
you leave the message.  
Note: If you use Leave Message to send a  
second message to a co-worker who has not  
responded to your first message, the second  
message replaces the first. The Message light  
remains on.  
* The Do Not Disturb message may be posted, but  
the Do Not Disturb feature cannot be used on a  
QCC. Use Position Busy (p. 23) instead.  
 
16  
       
Directories  
- Extension & System Directory -  
- Personal Directory -  
Check with your system manager to find out  
whether these directories have been  
programmed. The System Directory dials  
outside numbers that people in your company  
call often. The Extension Directory dials  
inside numbers.  
1. Press the Menu button.  
2. Select Directory.  
3. For the Extension Directory, select Ext Dir,  
OR  
For the System Directory, select System Dir.  
This feature stores up to 50 phone numbers  
(as well as account codes, area codes, and  
access codes), then dials those numbers when  
you wish. You enter, change, select, dial, and  
delete listings from the display. You can  
access the Personal Directory from the Menu  
screen. You can assign 16 entries from your  
Personal Directory to appear in the Home  
screens (8 per screen).  
When entering or changing names, use the  
screen to select letters A–F; use the line  
G–Z. Select Punctuation to use the displayed  
punctuation marks. You may need to use  
special characters (p. 24) when entering  
dialing sequences. Include dial-out codes, if  
needed.  
4. Select the entry.  
a) Select the range of letters that  
includes the first letter of the listing  
you want. If there are no entries  
available for the range, you hear a  
beep.  
b) View other entries by selecting either  
Prev Page or Next Page.  
c) If you want to check the number,  
select Show Number and press the  
button next to the name. Select Show  
Number again to stop viewing  
numbers.  
d) To dial a number, press the button  
next to the listing.  
The screen guides you through Personal  
Directory activities, so the steps are  
summarized here. Press Home to stop the  
activity. Bold type shows the button you  
press; italics indicate a screen selection.  
To enter a listing:  
MenuDirectoryPersonal DirEnter  
NewType nameEnterType number→  
EnterYes or NoEnterHome  
To assign a listing to the Home screen  
Directory option:  
5. Press the Home button to exit.  
MenuDirectoryPersonal DirPut on  
HomeSelect a range of lettersSelect  
listingSelect location on the Home  
screenHome  
To dial a listing from the Home screen:  
HomeDirectorySelect listing  
To verify a stored phone number, use the steps  
above to display the letter range, and:  
Show NumberSelect listingShow Number  
To delete a listing:  
MenuDirectoryPersonal DirDelete  
EntrySelect a range of lettersSelect  
listingDeleteHome  
To change a listing:  
MenuDirectoryPersonal DirEdit  
EntrySelect a range of lettersSelect  
listingSelect part of listing to changeEnter  
new informationEnterExitHome  
 
17  
       
Using Features  
There are two ways to select features:  
• Select the feature from the display.  
a) Press the Home or Menu button to display the Home or Menu screen or press the Feature  
button to display the Feature screen.  
b) Press the unlabeled display button next to the feature abbreviation.  
• Press the fixed-feature button.  
The following table shows features available from the Home, Feature, and Menu screens and the  
associated display abbreviations.  
Feature  
Button/Screen(s)  
Display Abbreviation  
Account Code  
Alarm Clock  
Feature, Home  
Menu  
AccountCode  
Alarm Clock  
Barge In  
Barge In  
Feature  
Camp On  
Feature, Home  
Feature  
Camp On  
CanclFollow  
Directory  
Cancel Follow Me  
Directory  
Home, Menu  
Menu  
Extension Directory  
Personal Directory  
System Directory  
Direct Voice Mail  
Follow Me  
Ext Dir  
Home, Menu  
Menu  
Personal Dir  
System Dir  
Direct VM  
FollowMe  
Pickup Grp  
Pickup  
Feature  
Feature  
Group Pickup  
Individual Pickup  
Messages  
Feature, Home  
Feature, Home  
Menu  
Messages  
Delete Msg  
Next Msg  
Return Call  
Delete Message  
Next Message  
Return Call  
Messaging  
Leave Message  
Loudspeaker Paging  
Pickup  
Feature, Home  
Feature, Home  
Feature, Home  
Menu  
Leave Msg  
Loudspkr Pg  
Pickup  
Posted Message  
Timer  
Posted Msg  
Timer  
Menu  
 
18  
 
Often-Used Features  
- Account Codes -  
- Alarm Clock & Timer -  
In some companies you enter an account code  
before or during a call to indicate client billing  
information. You may be required to enter an  
account code for all outside calls, or an  
account code entry may be optional for  
incoming and outgoing calls. Check with your  
system manager for account code operation  
and account codes.  
Alarm Clock causes your phone to beep at a  
certain time; you can set only one alarm. Until  
canceled, the display shows a bell reminding  
you that the alarm is on. The alarm sounds  
each day at the same time.  
Timer times calls or other activities for up to  
59 minutes, 59 seconds, displaying the  
elapsed time on your screen. You must turn  
Timer off when timing is over; it does not  
turn off automatically at the end of a call.  
To enter an account code:  
1. Select AccountCode from the Home  
screen,  
To set an alarm:  
OR  
1. Press the Menu button.  
2. Select Alarm Clock.  
3. For English-language operation, dial a  
4-digit time from 0100 to 1259. Then select  
a.m./p.m. to switch between AM and PM.  
For Spanish or French operation, dial a  
4-digit time between 0000 and 2359.  
If you make an error, select Reset and redial.  
4. Select On.  
5. Press the Home button. The display shows  
a bell to remind you that the alarm is on.  
To cancel the alarm:  
1. Repeat Steps 1 and 2 above.  
2. Select Off.  
Press the Feature button and select  
AccountCode from the Feature screen.  
2. Dial the account code and #.  
3. Lift the handset or press the Speaker  
button to make a call.  
4. Dial the outside number (including the dial-  
out code, if required).  
To enter or change an account code during a  
call (the other party cannot hear your entry),  
follow Steps 1 and 2. If an account code is  
entered for an incoming call before it arrives,  
you cannot change that code during the call.  
3. Press the Home button. The display no  
- Alarm -  
longer shows a bell.  
To time a call or other activity or to turn  
Timer off:  
1. Press the Menu button.  
If there is something wrong with the system,  
the red light next to your console’s Alarm  
button goes on. Report the alarm immediately  
to your system manager. Press the Alarm  
button, then the Inspct button, to see how  
many problems the system is reporting.  
2. Select Timer.  
The red light stays on until the problem is  
cleared by your system manager.  
 
19  
           
Often-Used Features  
- Authorization Codes -  
- Barge-In -  
If your system manager has given you an  
authorization code, you can pick up someone  
else’s telephone, enter your authorization  
code, and make an outside call with your own  
calling privileges. You must activate the  
feature and enter your code for each call you  
make, even when you are adding people to a  
conference. It is not necessary to use your  
authorization code for inside calls. Using an  
authorization code does not affect the button  
assignments on your own phone or the one  
you are currently using.  
If a co-worker is on the phone or using Do  
Not Disturb, use Barge-In to reach that  
person in an emergency or if you have special  
instructions to interrupt. When the extension  
is busy, you hear a tone and Barge-In  
connects you to the call; if your co-worker is  
using Do Not Disturb, his or her telephone  
rings.  
You cannot use Barge-In on the following:  
A conference call if the conference  
already has the maximum number of  
participants. (You hear a fast busy signal.)  
Telephones that have forwarded calls by  
using Coverage, Forward, or Follow Me.  
(You hear ringing at the extension you  
are calling.)  
Telephones that have Privacy in use.  
(You hear a fast busy signal.)  
Telephones that are being programmed.  
(You hear ringing at the extension you  
are calling.)  
Telephones that are in the process of  
dialing. (You hear a fast busy signal.)  
Security Alert  
Compromise of authorization codes  
could lead to toll fraud or unauthorized  
charges.  
Memorize yourauthorizationcode,anddonot  
share it with anyone.  
The way you activate the Authorization Code  
feature depends upon the type of telephone  
you are using to make the call. You cannot  
use an authorization code at a QCC.  
To use:  
If the telephone has a programmed  
Authorization Code button, press it.  
The system selects a line and automati-  
cally activates the Speaker button (an  
available line button is selected for you);  
then continue with Step 3 below.  
Press the Feature button and select Barge In.  
On an MLX display telephone (except a  
QCC), press the Feature button, then  
select AuthCode [Auth] from the display  
or dial 80; then continue with Step 3 below.  
To enter an authorization code at any type of  
phone (except a QCC):  
1. Lift the handset or press the Speaker  
button. (You may first select an ICOM, SA,  
or SSA button.)  
2. Dial #80.  
3. Dial your authorization code, followed by #.  
4. Dial the dial-out code (usually a 9) for an  
outside call and then dial the phone number.  
5. To make another call, put the call on hold or  
hang up, and repeat Steps 1–4.  
 
20  
     
Often-Used Features  
- Camp-On -  
- Follow Me -  
Use Camp-On to direct a call to a busy or  
unavailable inside telephone and have the call  
wait at the extension for a longer period of time  
than Release allows.  
You can use the Follow Me feature when a  
co-worker is meeting with you or working at  
your desk, or to answer incoming calls to your  
co-worker's extension while he or she is away.  
If the telephone is busy, the person to whom  
you directed the call hears a tone, signaling  
that another call is waiting. If the call remains  
unanswered, it returns to you or another  
operator for further handling.  
If Follow Me is activated and Delayed Call  
Forwarding is programmed for a forwarding  
extension, calls ring at the forwarding extension  
for the programmed number of rings (0–9)  
before being forwarded to your extension.  
To camp on a busy extension, do one of the  
following:  
To use Follow Me to answer calls that arrive at  
a co-worker’s extension:  
Select Camp On from the Home screen.  
1. Press the Feature button.  
Press the Feature button and select  
2. Select Follow Me.  
3. Dial the co-worker’s extension or press the  
DSS button.  
To cancel:  
1. Press the Feature button.  
2. Select CanclFollow.  
3. Dial the co-worker’s extension, press the  
DSS button, or use the Extension Directory.  
To cancel all extensions at once:  
1. Press the Feature button.  
2. Select CanclFollow.  
3. Dial .  
Camp On.  
Selecting the Camp-On feature completes  
directing a call. You can only do this when  
manually directing a call or with manual  
completion. (If you have automatic completion  
and use the DSS, the call does not camp on.)  
Note: Do not use Camp-On if your system is  
equipped with a voice mail system.  
- Inspect -  
The Inspct button displays information  
about calls on Call buttons or features on  
fixed-feature buttons. To use it, press the  
Inspct button and then press a Call or  
fixed-feature button. When you finish, press  
the Home button to leave Inspect mode.  
With Inspect, you can:  
Press a Call button to view information  
about an incoming call, held call, or  
conference call.  
Press the Pool Status button to view  
the status of lines in all pools.  
On a DSS, press a Page button to view  
the first number in the range that is  
activated by the Page button.  
On a DSS, press a DSS button to view  
extension information.  
Press the Alarm button to view the  
status of system alarms.  
 
21  
         
Often-Used Features  
- Night Service -  
- Park -  
To use Park, you must have a DSS with  
Night Service is used to send after-hours  
outside calls to another telephone or  
telephones and/or calling group. Night  
Service can also be set up so that you have  
to enter a password before turning Night  
Service on or off.  
If Night Service is not set up to turn on and  
off automatically, you must turn Night Service  
on when you leave for the night and turn it off  
when you start your day.  
programmed for park zones. Park allows you  
to hold a call when the recipient can’t be  
located. Use Park with Pickup (p. 23) and  
Paging features so that you can locate a  
co-worker who needs to take a call or pick  
up a parked call. After a specific period set by  
your system manager, the parked call returns  
to your console or to that of another operator.  
To park a call and then page:  
1. While on a call, press the button  
programmed with a park zone. Skip the  
remaining steps if you do not plan to page.  
2. Press a Call button and lift handset or use  
headset.  
3. To page over telephone speakers, dial the  
Group Paging or Page All number or DSS  
button for that number,  
To turn Night Service on or off:  
1. Press the Night Service button. This  
toggles the feature on and off. A green  
light indicates that Night Service is on.  
2. Enter the password if required. You have  
one minute to enter the password or you  
must start the procedure again.  
OR  
- Paging -  
Press Home button and select Loudspkr  
Pg, dial Loudspeaker Paging number or  
press DSS button for it. Then dial paging  
zone, if necessary.  
4. Announce the call and park zone extension  
number where the call is held.  
To pick up a parked call:  
1. Press the Home button.  
2. Select Pickup.  
3. Press the park zone DSS button or dial the  
extension number where the call is parked.  
For details, see Pickup, p. 23.  
Paging features allow you to page groups of  
individuals over their phone speakerphones  
or over the company’s loudspeaker paging  
system (if there is one). Group Paging, Page  
All, Loudspeaker Paging, and paging zone  
numbers can be programmed on DSS buttons.  
To page over phone speakerphones, check  
with your system manager for Group Paging  
or Page All numbers, then:  
1. Press a Call button.  
2. Lift the handset or use the headset.  
3. Dial the Group Page or Page All extension  
number, OR  
Press the DSS button for one of these  
numbers.  
4. Make the announcement and hang up.  
Ask your system manager whether Loud-  
speaker Paging is available, what the number  
for it is, and whether there are paging zones  
for different parts of your company. Then:  
1. Press a Call button.  
2. Lift the handset or use the headset.  
3. Select Loudspkr Pg from the Home screen.  
4. Enter the paging system number. Dial the  
zone to be paged, if needed.  
5. Make the announcement and hang up.  
 
22  
         
Often-Used Features  
- Pickup -  
- Position Busy -  
Use Pickup to pick up a call:  
Parked by you or another operator in a  
park zone  
Parked at an extension by a co-worker  
Put on hold at an extension  
Ringing at a line or extension  
Ringing at an extension for a Pickup  
group of which you are a member (ask  
your system manager whether you are in  
a Pickup group).  
Use Position Busy when you want to prevent  
most calls from ringing at your console.  
When you turn on Position Busy, the only calls  
that ring at your console are calls made directly  
to your extension number and calls that are  
sent to your extension from co-workers using  
the Forward and Follow Me features. All other  
calls go to another operator or to a telephone  
that is a member of a calling group  
programmed by the system manager to be a  
backup position.  
If you pick up a call for a Pickup group, you do  
not need to know which extension in the group  
is receiving the call.  
Note: If no other operator position is available  
for backup and/or if there is no Position Busy  
backup programmed in your system, Position  
Busy does not work.  
To use Individual Pickup:  
1. Press the Home button.  
2. Select Pickup.  
3. Dial the extension number or press the DSS  
button for the extension.  
To use Position Busy:  
1. Press the Position Busy button to turn on  
the feature.  
The green light next to the button goes on.  
2. Press the Position Busy button again to  
turn off the feature.  
The green light next to the button goes off.  
OR  
Dial the line number where the call is  
ringing or press the DSS button for the line.  
OR  
Press the DSS button for the park zone.  
To use Group Pickup:  
1. Press the Home button.  
2. Select Pickup Grp.  
 
23  
       
Special Characters  
When you program Personal Directory listings, you are storing a sequence of numbers to be dialed  
automatically. Some dialing sequences need special characters. For example, you press the Hold  
button to insert a pause (p) after the dial-out code in a dialing sequence. This way, the system is  
allowed to seize an outside line before dialing the number. A pause can also be used to separate a  
phone number from an extension number.  
The following table describes special characters. Ask your system manager which special characters are  
needed and when to use them.  
- Special Characters -  
When You You  
This  
Means...  
Press...  
See...  
Drop  
Hold  
s
Stop. Halts dialing sequence to allow the system to respond.  
p
Pause. Inserts 1.5-sec. pause in the dialing sequence. Multiple  
consecutive pauses are allowed.  
Conf  
#
f
Flash. Sends switchhook flash. Must be first entry in sequence.  
#
End of Dialing. Use to signal end of dialing sequence or to separate  
grouped digits.  
Copyright © 1996, Lucent Technologies. MERLIN LEGEND, MLX-10D, MLX-10DP, MLX-16DP, MLX-20L, MLX-28D,  
and Passage Way are registered trademarks of Lucent Technologies. Mirage, StarSet, and Supra are registered trademarks  
of Plantronics, Inc.  
 
24  
   
Display Reference  
Fixed Display Buttons  
Menu Screen  
The Menu screen lists features and functions you can use only through your display. Calling information is  
not shown on the Menu screen. You can make and receive calls while in Menu mode, except when using  
the Alarm Clock or Personal Directory features. You can also use Menu features while you are on a call.  
To select a feature from the Menu screen, press the unlabeled display button next to it. To return to the  
Home screen, press the Home button.  
Fixed Display Buttons  
7-Line Display  
Fixed Display Buttons  
Unlabeled Display Buttons  
Fixed Display Buttons  
Press to select the  
corresponding features  
and options shown on  
each screen.  
More  
Home  
Press to select specific  
display screens: Home,  
Inspct  
Menu  
Menu, More, and  
Inspct (Inspect).  
Home  
More  
MENU MODE: Select Feature  
Press HOME to Exit  
Directory  
Press for access to  
System, Extension,  
and Personal Directories  
(p. 17).  
Menu  
Inspct  
Messages  
Press to view or post  
messages(pp. 13–16).  
Posted Msg  
Alarm Clock  
Timer  
Sys Program  
Maintenance  
Unlabeled Display Buttons  
Unlabeled Display Buttons  
Volume  
Press to use alarm clock  
or timer (p. 19).  
Feature  
Transfer  
Feature Button  
HFAI  
Conf  
Press to display the  
Mute  
Drop  
Feature screen to select  
features you use often.  
If your console is set up for system  
programming and maintenance, Sys  
Program and Maintenance are shown  
on the right side of the Menu screen.  
If you have not been trained or are not  
familiar with these features, see your  
system manager.  
Speaker  
Hold  
Note: If your company has Caller ID services and Caller ID is supported in a caller’s area, an outside  
caller’s phone number may appear on your display when an outside call comes in or is transferred to  
you. When caller information is not available because of the caller’s local phone company or because  
the caller has blocked the service, you may see No Caller ID, Out of Area, or Private.  
Inspect Screen  
The Inspect screen has five functions:  
• To display information about Call buttons and fixed-feature buttons  
• To enable you to view the status of system alarms and the number of busy trunks in a pool  
• To display the extension and message status of DSS buttons  
Home Screen  
The Home screen, as shown in the following illustration, is displayed when you're not using your console's  
features. Screen information changes when you receive or make a call and use features.  
To return to the Home screen at any time, press the Home button.  
• To display Busy/Do Not Disturb status using DSS buttons  
• To view call-handling information when you're on a call, have other calls on hold, or are on a conference  
You cannot inspect information about dedicated feature buttons, the unlabeled display buttons, or the fixed  
display buttons. If you are in Inspect mode and you press Home, Menu, or a dedicated feature button, your  
console is no longer in Inspect mode.  
When the phone is idle, this screen  
shows a posted message, if any.  
When the phone is idle,  
shows date and time.  
It also displays Alarm  
Clock and Timer (p. 19)  
if either is set.  
When a call comes in or is made,  
this screen shows the number  
called, name or number of the  
caller, or other call-handling  
information.  
Home  
Menu  
More  
Inspecting a Fixed-Feature Button  
To view fixed-feature button information, press the Inspct button, then press a feature button.  
• For Start, Headset/Handset Mute, Send/Remove Message, Position Busy, Release, Headset  
Status, Night Service, Cancel, Join, Headset Auto Ans, or Forced Release, the feature name  
appears on the display.  
• For either Source or Destination, when a call is on hold on the button, the button name and calling  
information about the held call appear.  
• For Alarm, the display shows the number of alarms in your system.  
• For Pool Status, the number of trunks in each pool and the number of trunks in use appear.  
Inspct  
MAR 01 1:55  
Out To Lunch  
Press to leave a message  
for a user with a display  
phone (p. 16).  
Press to enter an  
account code before  
or during a call  
(p. 19).  
Leave Msg  
Pickup  
AccountCode  
Directory  
Camp On  
Press to pick up a call  
ringing at another extension  
or at a specific line, but not  
at your phone or to pick up  
a call parked at a parking  
zone (p. 23).  
Press for access to  
System, Extension,  
and Personal  
Press to camp on at  
a busy extension (p. 21).  
Directories (p. 17).  
25  
 
3
     
Display Reference  
Feature Screen  
Inspecting a Call Button Screen  
The Feature screen provides quick access to the features used most often. As you handle operator tasks, the  
Feature screen tells you which features are available to help you. The features on this screen change  
depending on your tasks.  
Complete calling  
information about the  
call on the specific  
button you're inspecting.  
Home  
More  
FX-NAME  
19075551212  
Menu  
Inspct  
Home  
Menu  
More  
Trk9111  
4
Select a Feature  
Press to pick up a call  
ringing at another  
extension or at a line  
(p. 23).  
Inspct  
5
Press HOME to Exit  
INSPECT MODE  
Press to send calls  
from another  
3=FX-NAME  
2=  
5=CONF: 5  
4=FORWARD  
Pickup Grp  
Pickup  
Follow Me  
CanclFollow  
extension to this  
extension (p. 21).  
1=Return  
Loudspkr Pg  
AccountCode  
The number of calls waiting  
in your queue (first number)  
and the number of calls waiting  
in the system queue (second  
number).  
Direct VM  
Press to enter an  
account code before  
or during a call  
(p. 19).  
Press to call a voice  
mailbox (p. 15).  
Abbreviated information about  
the call on each Call button.  
(The numbers correspond to the  
numbers on the Call buttons.)  
Feature Screen Options  
Your Console  
Feature Displayed  
Display  
Is not busy or has an inside  
dial tone  
Group Pickup  
Pickup  
Loudspeaker Page  
Account Code  
Follow Me  
Cancel Follow Me  
Direct Voice Mail  
Pickup Grp  
Pickup  
Loudspkr Pg  
AccountCode  
Follow Me  
CanclFollow  
Direct VM  
Inspecting a Conference Screen  
Press the Call button where the conference is taking place to display conference information.  
The number of people on  
the conference call.  
Home  
Menu  
More  
Conference: 5  
Trk9111  
Inspct  
Has reached a busy extension  
Barge-In  
Leave Message  
Camp-On  
Barge In  
Leave Msg  
Camp On  
4
5
INSPECT MODE  
* PIERRE  
The number of calls waiting  
in your queue (first number)  
and the number of calls  
waiting in the system queue  
(second number).  
FX-OSLO  
FX-LA  
Is ringing at an extension or  
connected to an inside call  
Leave Message  
Barge-In  
Camp-On  
Direct Voice Mail  
Leave Msg  
Barge In  
Camp On  
Direct VM  
MARIA  
ANITA  
Is connected to an outside line  
Camp-On  
Account Code  
Follow Me  
Camp On  
AccountCode  
FollowMe  
Indicates the call that will  
be dropped when the  
Drop button is pressed.  
Cancel Follow Me  
Direct Voice Mail  
CanclFollow  
Direct VM  
26  
 
 
Notes & Reminders  
Account Code Entry  
Required  
Optional  
Automatic/Manual Completion  
Automatic Completion  
Manual Completion  
Queue Over Threshold  
No  
Automatic Hold/Release  
Automatic Hold  
Yes, give number of calls in queue  
Automatic Release  
for alert __________________  
Pools  
No  
Night Service  
No  
Yes  
Automatic On/Off  
No  
Yes  
Password  
No  
Yes  
Yes, list numbers  
______ ______ ______ ______  
______ ______ ______ ______  
Direct Station Selector  
No  
Yes  
Page 1 range ______ to ______  
Page 2 range ______ to ______  
Page 3 range ______ to ______  
Automatic Hold/Release  
Automatic Hold  
Automatic Release  
Dial-Out Code  
No  
Yes, code ___________________  
Park Zones  
No  
Yes, list extensions  
______ ______ ______ ______  
______ ______ ______ ______  
QCC Backup  
No  
Yes, calling group _____________  
Voice Announce  
Enabled  
Disabled  
Calls-In-Queue  
(Tone when calls enter your queue.)  
No  
Yes  
Delayed Call Forwarding  
No, (0 rings)  
Yes, number of rings Forwarding  
is delayed (1–9 rings) _______  
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Notes & Reminders  
PAGING NUMBERS  
Paging Group(s)  
No. Loudspeaker Paging  
No.  
Line Number  
Zone 1  
Zone 2  
Zone 3  
Zone 4  
Page All  
COVERAGE/PICKUP/CALLING GROUPS  
Group Name  
No. Group Name  
No.  
ADDITIONAL NUMBERS  
Name  
No. Name  
No.  
28  
 

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