Lucent Technologies IP Phone MLX 10D User Manual

Document # 555-640-122  
Comcode: 107713745  
Issue 1, March 1996  
MERLIN LEGEND®  
Communications System  
Releases 3.1 and 4.0  
®
TM  
TM  
®
MLX-10D , MLX-10DP , MLX-16DP , MLX-28D , and  
®
MLX-20L Display Telephones User’s Guide  
Programming Buttons & Settings .................................................... 20–21  
Display Programming, Code Programming ............................................ 20  
Programming Codes....................................................................... 21  
 
Your MERLIN LEGEND MLX Display Telephone  
ADJUNCTJack(underside)OnMLX-10DPandMLX-16DPtelephonesisaconnectionfor  
PassageWayDirectConnectSolutionorPassageWaySolution.  
DSSJack(underside)OnMLX-20LandMLX-28Dtelephonesisa  
connectionforaDirectStationSelector(DSS)orPassageWayDirect  
ConnectSolutionorPassageWaySolution.  
Unlabeled Display Buttons  
Press one to select the item next to or above it on the display.  
Menu  
Presstoprogramthephone,viewmessages, or  
selectfeaturesavailableonlyfromthedisplay.(See  
Morebelow.)  
2 Lines / 24 Characters  
Home  
Menu  
More  
Inspct  
Inspct  
PressInspct andalinebuttontodisplayinformation  
about an incoming or active call or to see what feature is  
programmedonthebutton.  
7 Lines  
24 Characters  
Home  
Menu  
Inspct  
More  
More  
The>appearsonthescreenwhenmoreinformation  
exists.Press Moretoadvancethroughadditional  
menuswhennecessaryortodisplaymore  
informationaboutanincomingoractivecall.  
Your Display Screen  
Your telephone’s display is an alarm clock and timer (see p. 10),  
telephone directory (see p. 14), and message center (see pp. 7–8).  
Read the button descriptions on this page to find out how you can  
use your screen to locate and activate features or see who’s calling  
you. If you have a 2-line display, abbreviations are used on the  
screen. These are explained in Display Reference, pp. 19–20, as  
are the 4 display screens.  
LineButtons  
Outside, Pool, SA,andICOMbuttons(seep.2);  
blanklinebuttonscanbeprogrammedwithfeatures  
(seep.20).  
• MLX-28Dtelephonehas28linebuttons.  
• MLX-20Ltelephonehas20linebuttons.  
• MLX-16DPtelephone(shown)has16line  
buttons.  
Line Buttons  
Home  
PresstoreturntotheHomescreenandexitcurrentactivity.  
Homescreengivescallingandtimekeepinginformation,and  
promptswhenyouneedhelp.  
• MLX-10Dtelephoneand10DPhave10line  
buttons.  
Message  
Message Light  
Indicates a waiting message (see pp. 7–8).  
ABC  
DEF  
Volume  
Volume  
1
2
3
Press or to change ringer loudness while the phone is  
ringing,handsetvolumewhileyou’reusingthehandset,or  
speakervolumewhileyou'reusingthespeakerphone.  
Transfer  
Feature Transfer  
GHI  
4
JKL  
5
MNO  
6
Press to send call to another phone (see p. 6)  
.
HFAI  
Mute  
Conf  
Drop  
Hold  
Conf  
Feature  
PQRS  
7
TUV  
8
WXYZ  
9
Press to add person to a conference (see p. 6).  
Drop  
Press Drop and a line button to disconnect person  
from a conference call (see p. 6).  
HFAI  
Oper  
0
Speaker  
(Hands Free Answer on Intercom) Press before calls come in to  
answer voice-announced calls without lifting the handset.  
!
CAUTION:  
Mute  
Hold  
To clean your phone, unplug it from the wall jack and  
use a slightly dampened cloth. To prevent permanent  
damage, do not immerse the phone in water or any  
liquid, and do not use liquid or aerosol cleaners  
directly on the telephone.  
Press to turn speakerphone microphone on or off so that  
you can or cannot be heard by the caller.  
Presstoturnspeakerphoneon/offfor  
hands-freeconversationduringacall  
orwhencallrings;orpresstohang  
upaspeakerphonecall.  
Press to put a call on hold  
(seep. 6).  
UserCardTray  
Pulloutforquickreference.  
1
 
       
Understanding Your Telephone  
Line Buttons  
Tones  
All Telephones  
Telephones with System Access (SA) Buttons  
Tone  
Meaning  
Dial tone (steady)  
Busy (slow repeating tone)  
Fast busy (fast repeating tone) No lines are available.  
Error (alternating high-low tones) You dialed a number or used a feature  
incorrectly.  
Confirmation (double break in  
dial tone followed by steady tone)  
Callback (5 short beeps)  
Call Waiting (1 or 2 beeps)  
You can make a call.  
The phone you are calling is busy.  
NNN-XXXX  
Make/receive outside  
calls only.  
SA buttons give you access to inside or outside lines  
for making and/or receiving calls. To make an  
outside call on an SA button, first dial the dial-out  
code (usually 9) that your system manager supplies.  
No dial-out code is necessary when you call another  
extension.  
Telephones with ICOM Buttons  
ICOM Ring  
ICOM Voice  
ICOM  
Make/receive inside  
ringing calls and receive  
inside voice-announced  
calls.  
You used a feature correctly.  
SA Ring  
Make/receive inside/outside  
ringing calls and receive inside  
voice-announced calls.  
This call is receiving Callback treatment (see p. 12).  
You have an inside (1 beep) or an outside  
(2 beeps) call waiting (see p. 12).  
Make inside voice-  
SA Voice  
Make/receive outside calls,  
receive inside ringing and voice-  
announced calls, make inside  
voice-announced calls.  
announced calls and  
receive inside ringing and  
voice-announced calls.  
Make (not receive)  
SA Originate Make (not receive) inside and  
Rings  
Originate Only inside calls only.  
Only  
outside calls.  
The table below helps you identify the different types of ringing. You can also personalize ringing  
at your telephone or adjust ring timing for the line buttons where calls arrive. Programming  
Buttons & Settings, p. 20, tells you how to change the settings. Listed below are your options:  
Shared SA  
(SSA)  
Make/answer calls for co-workers  
or join conversations. One person  
has an SA button that is shared  
with one or more others who have  
SSA buttons corresponding to it.  
See Rings for information about  
how calls ring at these buttons.  
Personalized Ring. Allows you to give calls ringing at your phone one of 8 distinctive  
rings.  
Abbreviated Ring.When you are on a call and another call arrives at your phone, you can  
use this feature to give the second call a short ring.  
Pool  
Make/receive outside calls only.  
Use the dial-out code supplied by  
your system manager.  
Immediate Ring. Calls ring immediately on line buttons set this way.  
Delay Ring.This setting causes calls to ring at your phone after a delay. If your calls are  
being covered, this allows time for another person to answer a call before you do.  
No Ring. Calls do not ring (except for returning transferred and Callback calls). Calls on  
lines set for No Ring do not receive coverage (see p. 13).  
Line Button Lights  
Send Ring.Usually, when a call comes in on an SA button, it rings there immediately and  
rings at the corresponding SSA buttons after a delay, giving the person with the SA button  
time to answer before the call is picked up by someone with a corresponding SSA button.  
When busy on another call, the person with the SA button can use the Send Ring setting to  
make calls arriving at other SA buttons ring immediately on corresponding SSA buttons  
instead of after a delay.  
Light  
Meaning  
Steady red  
press the Speaker button.  
Steady green  
The line is in use, or the feature programmed onto the line button  
is on.  
Ring  
Meaning  
Inside call  
Outside call  
Priority ring; outside call transferred to you or  
returning camped-on call (see p. 12)  
Flashing green  
An incoming call is ringing on this line button or a call you  
transferred is returning to this line button (see p. 6).  
1 long ring  
1 long ring and 1 short ring  
1 long ring and 2 short rings  
Fast-flashing green  
Slow-flashing green  
You have put a call on hold on this line button.  
1 long ring and 3 short rings  
Returning Callback call (see p. 12)  
2
 
         
Feature Finder  
This table shows where to look for information about performing specific telephone activities. Any features  
that do not have detailed instructions can be used by following the directions in Using Features (p. 9) or  
programmed by following the instructions in Programming Buttons & Settings (p. 20).  
Calling  
If you want to ...  
Then  
Dial numbers with the touch of a button.  
See Auto Dial, p. 11.  
Program codes for numbers you dial often (MLX-10D, See Personal Speed Dial, p. 17.  
MLX-10DP, and MLX-16DP telephones).  
Quickly dial numbers your company has programmed. See System Speed Dial, p. 18.  
Make a voice-announced call to 1 or more co-workers. See Line Buttons, p. 2, and Paging, p. 16.  
Broadcast over the company’s loudspeaker system.  
Make a call after office hours.  
See Paging, p. 16.  
See Night Service, p. 16.  
Make and answer calls with no hands.  
Automatically redial a number you dialed before.  
Number Dial, p. 18.  
Quickly dial numbers from your phone’s display.  
Connect to an extension or outside line when it’s free.  
Enter an account code before or during a call.  
See Account Codes, p. 10.  
Make a call from another extension, using your own  
calling privileges.  
Set up a conference with as many as 4 others.  
Transfer a call.  
See Transfer, p. 6, and Park & Pickup, p. 16.  
Know if someone is calling you when all your other  
lines are in use.  
Reach a voice mailbox without calling the person.  
Put a call on hold.  
See Direct Voice Mail, p. 13.  
See Hold, p. 6.  
Customizing Your Phone  
Program a feature on an unused line button.  
Adjust volume of the speaker, handset, or ringer.  
Give your phone its own distinctive ring.  
See Rings, p. 2.  
Delay or remove the ring from an outside,  
SA, or ICOM line button.  
See Rings, p. 2, and Coverage, p. 13.  
Change your phone’s display language.  
Use the Language feature. See Using Features, p. 9.  
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Feature Finder  
Covering Calls  
If you want to ...  
Then  
Have a co-worker answer your calls.  
See Coverage, p. 13 and Line Buttons, p. 2.  
Answer all of a co-worker’s calls from your telephone.  
Stop your calls from being covered by others.  
Stop your outside calls from going to your company’s  
voice mail system (or send your calls to voice mail).  
Forward your calls to another telephone.  
Answer your calls from another extension.  
See Forward & Follow Me, p. 15.  
Answer a call ringing at a co-worker’s extension.  
Answer a call on a line that’s not on your phone.  
See Pickup, p. 17.  
Put a call on hold at a busy extension until your  
co-worker is ready for it or complete a transfer to an  
extension that doesn’t answer.  
Hold a call when you’re trying to transfer or when your See Park & Pickup, p. 16.  
co-worker doesn’t answer; page your co-worker while  
the call waits.  
Messaging  
Let a co-worker know you called.  
See Messaging, pp. 7–8.  
Find out if you have a voice mail message, fax, or  
other message.  
Signal a co-worker to contact you.  
Choose a message to leave for co-workers who have  
display phones.  
Reach a voice mailbox without calling the person.  
Privacy  
Prevent interruptions by blocking calls to your phone.  
Prevent co-workers from joining your calls.  
See Privacy, p. 17.  
Prevent others on a call from hearing you speak to  
someone in your office.  
See who’s calling you while you’re on the phone.  
Receive or not receive voice-announced calls.  
Timekeeping  
Use the Inspct button, p. 1.  
See Voice Announce, p. 18.  
Remind yourself of meetings or appointments.  
Time calls or meetings.  
See Alarm Clock & Timer, p. 10.  
Change the time, day, or date on display.  
4
 
Headsets  
Headsets for MLX telephones allow one-touch  
operation, hands-free. Touch a button to answer a  
call, then touch it again to disconnect. Headsets  
consist of a headpiece and modular base unit. The  
base unit plugs into the handset jack. Use the  
features below to control headset operation.  
A calling group agent using a headset must press  
the Headset Hang Up button to complete a call  
in order to update the supervisor’s Agent button.  
Headpiece  
Modular Base Unit  
Handset Jack  
Home  
ML  
Me  
nu  
X-28D  
In  
spct  
Move  
V
olu  
m
e
Feature  
Tr  
an  
s
f
e
r
HFA  
I
1
ABC  
Conf  
M
ute  
2
G
H
D
EF  
I
4
Me  
s
sage  
3
Dro  
JKL  
Spe  
p
ake  
r
PQRS  
5
MNO  
7
Hold  
TUV  
6
8
WXY  
Z
Oper  
9
0
#
Headpieces  
Mirage®.Receiver fits over either ear. Not for noisy environments.  
StarSet®.Eartip fits in ear canal.  
Supra® Monaural. Adjustable headband and soft ear cushion.  
Supra Monaural Noise-Canceling (NC). Same as above with noise-canceling microphone  
that reduces background noise transmission by up to 75%.  
Supra Binaural. Sound in both ears.  
Supra Binaural Noise-Canceling (NC). Same as above with noise-canceling microphone on  
flexible boom; features windscreen and reduces background noise transmission by up to 75%.  
To program:  
See Programming Buttons & Settings, p. 20.  
There are 4 features used with headsets: Headset Hang Up, Headset Status, Headset Auto Answer,  
and Headset/Handset Mute. All must be programmed on buttons. The Headset Hang Up button  
(required) is programmed by your system manager and activates headset operation at your phone.  
To use Headset Hang Up:  
Press the programmed button to disconnect a call, even if the caller hangs up. Unless you have  
programmed a Headset Status button, headset operation is always on.  
To use Headset Status:  
Press the programmed button to switch between headset and handset operation; when headset  
operation is on, the green light is on.  
To use Headset Auto Answer:  
Connects you automatically to ringing calls during headset operation. When you press the button to  
activate the feature, the green light goes on; to turn off Headset Auto Answer operation, press the  
button again.  
To use Headset/Handset Mute:  
Lets you turn off the microphone in the headset or handset, so that a caller cannot hear your  
conversation. The red light goes on when the headset (during headset operation) or the handset  
(during handset operation) microphone is off.  
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Call Handling  
Making & Answering Calls  
Hold  
When you have a call or conference on hold,  
your phone beeps once each minute and the  
display briefly shows Call on Hold.  
First, review pp. 1–2 to find out about the  
buttons, lights, tones, and rings on your  
telephone. In this guide, instructions for using  
features may not include all the possible ways  
you can make a call.  
To make a call, lift handset, use a headset, or  
press the Speaker button. The line button with  
the steady red light is automatically selected for  
you. To make a call on a specific line (for  
example, an SA or ICOM Voice line for a  
button and press it before lifting the handset or  
pressing the Speaker button. When using a  
headset (see p. 5), select a line button first.  
1. Press the Hold button to put a call on hold.  
(Do not press the Drop button to end a  
conference while the call is on hold.)  
2. To return to the call or conference, press the  
flashing ICOM, SA, or line button that is  
holding the call.  
Conference  
A conference call can have up to 3 inside  
participants, including yourself, and up to 2  
outside participants.  
To answer a ringing or voice-announced call,  
lift handset or press the Speaker button.  
1. Dial the first outside number or extension.  
Announce the call.  
2. Press the Conf button to put the call on  
hold.  
Transfer  
To transfer:  
1. Press the Transfer button. The system  
selects an ICOM or SA button and puts  
the call on hold.  
2. Dial the extension or outside number.  
3. Announce the call if desired.  
3. Select an ICOM, SA, or numbered line  
button.  
4. Dial the next number or extension.  
5. Announce the call and press the Conf  
button.  
4. Press the Transfer button or hang up. To  
cancel the transfer or return to the call on  
hold, press the flashing ICOM, SA, or line  
button.  
6. Repeat Steps 2–5 for each participant.  
• Press the Drop button and line button to  
drop any participant added.  
• Press the Hold button to temporarily  
leave the conference. Then press any  
participant’s line to rejoin the conference.  
To one-touch manual transfer:  
1. Press the programmed Auto Dial button  
(p. 11) for the number where you want to  
transfer the call.  
7. To end the conference, hang up.  
2. Announce the call.  
!
SECURITY ALERT:  
3. Press the Transfer button or hang up. To  
cancel the transfer or return to the call on  
hold, press the flashing button.  
To one-touch auto transfer:  
Press the programmed Auto Dial button.  
If the system selects an SA Voice button  
when you add a conference participant, you  
hear a beep instead of ringing after you dial the  
extension. If the call is not answered and you  
press the Conf button to complete the call,  
your conversation with other conference  
participants is broadcast on the extension’s  
speakerphone. To prevent this, be sure to drop  
an unanswered extension that you’ve called on  
an SA Voice button.  
6
 
           
Messaging  
Your phone system has several features that allow you to leave messages for others in your office. If you  
use Leave Message or Posted Messages, the person(s) for whom you are leaving a message must have a  
display phone. If you wish to leave a message for a person who does not have a display telephone, use  
voice mail and the Direct Voice Mail feature, if available, or ask the system operator to take a message for  
the person. Here are some guidelines for different messaging features:  
Leave Message. This feature simply lets a co-worker know you have called. The message shows  
your name and the date and time of your call. If you leave one message and then another, the second  
message replaces the first.  
Posted Messages. If you post a message at your telephone, inside callers with display  
phones see the posted message you have selected. As many as 20 messages may be available for  
posting.  
read, cancel, and delete messages you have sent or received.  
If your company has voice mail, ask your system manager for details about using the voice mail system.  
For information about having your phone covered by the voice mail system, see Coverage, p. 13.  
If you frequently communicate with a small number of people (for example, as a receptionist for a few  
co-workers), there are two features you can use, both of which require programming a button. These are  
Signaling and Notify, described on the next page.  
Receiving Messages  
When your red Message light is on, you have a  
message from a co-worker. Messages are  
identified by the name or extension of the caller,  
along with the time and date the person called.  
Depending on how your system is set up, you  
may also have a voice mail message or a fax. A  
message may be identified in these ways:  
ATT You have a message from the operator.  
FAX You have a fax.  
VMS You have a voice mail message.  
To program:  
See Programming Buttons & Settings, p. 20.  
To leave a message at a busy or unanswered  
extension you are calling:  
• Press the Leave Message button you  
have programmed,  
OR  
Press the Feature button; then select  
Leave Msg [LvMsg] or dial 25.  
Feature button and select Direct VM  
[DrcVM] or dial 56 (see Direct Voice  
Mail, p. 13, for details).  
A screen display confirms that the message  
has been sent, or it alerts you that the message  
box is full or the message can’t be sent (for  
example, because the called person has no  
phone display).  
EXT Indicates the extension number of the  
person who called.  
Marks a new message.  
To read and respond to messages on your  
display:  
1. Press the Menu button.  
2. Select Messages [Msgs].  
3. Choose from:  
To leave a message without calling:  
1. Press the Feature button and dial 53.  
2. Dial the extension.  
Return Call [Call] to call your co-worker or  
voice mail while reading the message.  
Next Msg [Next] to see the next message.  
Delete Msg [Dlete] to delete the message.  
You can have up to 10 messages; if there  
are 10, no more are accepted.  
To cancel a message:  
1. Press the Feature button and dial 53.  
2. Dial the extension.  
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Messaging  
Posting Messages  
A posted message appears on the display of any inside caller who tries to reach you as long as that  
person has a display phone. (You also see the message posted at your own phone as a reminder.)  
There may be as many as 20 messages available to you for posting. Message 1 is always DO NOT  
DISTURB*; the others may include such choices as: OUT TO LUNCH, OUT SICK, IN A MEETING,  
depending on how your system manager has programmed them.  
To post a message:  
1. Press the Menu button.  
2. Select Posted Msg [Post].  
3. Select the message you want to post. Depending upon your phone, you can choose Next, Prev, or  
press the More button to see more messages.  
4. Select Post.  
5. Press the Home button.  
To cancel a posted message:  
1. Press the Menu button.  
2. Select Posted Msg [Post].  
3. Select Cancel [Cancl].  
4. Press the Home button.  
* If you use the Do Not Disturb feature (p. 15), the appropriate message is posted. When you turn off the Do Not  
Disturb feature, the posted message is canceled too. However, posting or canceling the message does not  
activate or deactivate the feature.  
To program:  
See Programming Buttons & Settings, p. 20.  
Signaling. Program a button that will cause a co-worker’s phone to beep. The other person can then  
to contact. To beep the recipient’s phone, just press the button, and the other phone beeps for as long  
as you hold down the button. A programmed Signaling button also acts as an Auto Dial button (see  
p. 11). To dial the extension, lift the handset or press the Speaker button; then press the Signaling  
button.  
Notify.This feature simply lights a line button on the recipient’s phone, providing a silent message  
light that alerts the other party to call you. To use this feature, you must program a Notify Send  
button (labeled, for example, Notify Mary) on your phone and the recipient must program a Notify  
Receive button (labeled, for example, Call Jim) on his or her phone. Communication is one-way  
only, and buttons must be programmed for each extension you notify.  
8
 
 
Using Features  
• Directly, as explained below  
• By pressing a line button you programmed with the feature (see Programming Buttons &  
Settings, p. 20)  
Display-Only Features  
Other Features  
To use a Directory of numbers, messages and  
posted messages, display screen contrast  
setting (MLX-10D, MLX-10DP, MLX-16DP,  
andMLX-28D telephones),alarmclock,ortimer:  
To use a feature from the Feature Codes list:  
1. Press the Feature button.  
2. Select the feature from the display,  
OR  
Dial the feature code from the Feature  
Codes list.  
Note: Some features can only be used by  
entering a code (see the Feature Codes  
list).  
1. Press the Menu button.  
2. If you see > at the right of the display, there  
are more options. Press More to see them.  
(Press More to use the alarm clock or timer  
on an MLX-10D, MLX-10DP, MLX-16DP,  
orMLX-28Dtelephones.)  
3. Press the Home button to exit at any time.  
3. Respondtodisplayprompts, ifnecessary.  
4. Press the Home button to exit at any time.  
Feature Codes  
Account Code Entry  
Authorization Code Entry ●  
Callback  
82 + code + #  
80 + code + #  
55  
Messaging  
cancel message ■  
leave message  
53 + extension  
25  
Call Waiting  
pick up call waiting call ■  
Camp-On  
Direct Voice Mail ●  
Follow Me  
Forward  
leave message without  
calling ■  
Paging loudspeaker  
53 + extension  
87  
57  
56  
9 + line number  
+ zone  
Personal Speed Dial ■  
Pickup  
2-digit code  
34 + extension  
group  
88  
inside  
33 + extension  
inside  
outside  
9 + extension  
9 + line number  
outside  
33 + dial-out code  
+ number + #  
Forward and Follow Me  
Privacy  
cancel from all extensions 34 ✻  
cancel from one extension 34 + extension  
off  
on  
31  
31  
cancel from your phone  
Language ▼  
English  
French  
Spanish  
33 + your extension  
Recall  
775  
Reminders  
set reminder▼  
cancel reminder  
System Speed Dial  
790  
791  
792  
84  
81 + time + 2 or 7  
81  
code (600–729)  
Last Number Dial  
Available only by using feature code.  
For time functions, English operates on 12-hour clock (2 or 7). French and Spanish operate on 24-hour clock.  
Release 3.0 and later systems only.  
Two-Digit Personal Speed Dial Codes:  
01–24 for MLX-10D and MLX-10DP telephones  
01–18 for MLX-16DP telephone  
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9
     
Often-Used Features  
Alarm Clock & Timer  
The Alarm Clock and Timer features are only  
available from the display and cannot be  
activated with a feature code. Alarm Clock  
causes your phone to beep at a certain time;  
you can set only one alarm. Until canceled,  
the display shows a bell reminding you that  
the alarm is on, and the alarm sounds each  
day at the same time. Timer times calls or  
other activities for up to 59 minutes, 59  
seconds, displaying the elapsed time on  
your screen. You must turn Timer off when  
timing is over; it does not turn off automati-  
cally at the end of a call.  
To program:  
See Programming Buttons & Settings, p. 20.  
In some companies you enter an account code  
before or during a call to indicate client billing  
information. You may be required to enter an  
account code for all outside calls, or an account  
code may be optional for incoming and  
outgoing calls. Check with your system  
account codes.  
You can program a button for this feature and  
label it Acct. See also Auto Dial, (p. 11) to  
program an account code on an outside Auto  
Dial button.  
To set an alarm:  
1. Press the Menu button.  
2. Select Alarm Clock [AlClk].  
3. If your display is English, dial a 4-digit  
time from 0100 to 1259 and select a.m./  
p.m. to switch between AM and PM.  
If your display is French or Spanish, dial a  
4-digit code between 0000 to 2359.  
If you make an error, select Reset and  
redial.  
4. Select On.  
5. Press the Home button. The display  
shows a bell to remind you that the alarm  
is on.  
To cancel the alarm:  
1. Repeat Steps 1 and 2 above.  
2. Select Off.  
To enter an account code:  
1. Press the button you have programmed,  
OR  
Press the Feature button and dial 82 OR  
select Account Code [Acct] from the display.  
2. Dial the account code and #.  
3. Lift the handset or press the Speaker button  
to make a call. (If necessary, press an outside  
line, Pool, or SA button.)  
4. Dial the outside number (including dial-out  
code, if required).  
To enter or change an account code during a  
call (the other party cannot hear your entry),  
follow Steps 1 and 2. If you enter an account  
code for an incoming call before it arrives, you  
cannot change that code during the call.  
3. Press the Home button. The display no  
longer shows a bell.  
To time a call or other activity or to turn Timer  
off:  
1. Press the Menu button.  
2. Select Timer.  
10  
 
       
Often-Used Features  
Auto Dial  
This feature must be programmed on a line  
Use inside Auto Dial buttons to:  
• Dial other extensions or groups.  
• Page groups (see Paging, p. 16).  
Use outside Auto Dial buttons to:  
• Dial outside phone numbers (with dial-  
out codes but without account codes).  
• Enter account codes automatically (when  
programming, include # at the end).  
To program:  
See Programming Buttons & Settings, p. 20.  
This feature is useful at companies where there  
are telephones in public areas that are restricted  
from making some calls.  
If your system manager has given you an  
authorizationcode,youcanpickupsomeone  
else’stelephone,enteryourauthorizationcode,  
andmakeanoutsidecallwithyourowncalling  
privileges.Youmustactivatethefeatureandenter  
your code for each call you make, even when you  
are adding people to a conference. It is not  
necessary to use your authorization code for  
inside calls. Using an authorization code does  
not affect the button assignments on your own  
phone or the phone where you enter the code.  
Note that you can also use other features to  
(MLX-10D, MLX-10DP, and MLX-16DP  
(p. 18), and System Speed Dial (p. 18). When  
programming Auto Dial, use the Special  
Characters table on p. 18, if necessary.  
Include the complete dialing sequence for the  
call.  
Security Alert  
Compromise of authorization codes  
could lead to toll fraud or unauthorized  
charges.  
Memorize your authorization code, and do not  
share it with anyone.  
The way you activate the Authorization Code  
feature depends upon the type of telephone you  
are using to make the call.  
If the telephone has a programmed  
Authorization Code button, press it.  
The system selects a line and automati-  
cally activates the Speaker button (an  
available line button is selected for you);  
then continue with Step 3 below.  
To program on a button:  
1. Label a button.  
2. Press the Menu button.  
3. Select Ext Program [Prog] and Start.  
4. Press the button to be programmed.  
5. Select ListFeature [List] and Auto Dial  
[AutoD]. For a paging group, select List  
Feature [List] and Group Page [GrpPg] and  
go to Step 7.  
6. Select Inside [In] or Outside [Out] and  
Enter.  
7. Dial the group paging number, extension,  
or outside number and select Enter.  
On an MLX display telephone, press the  
Feature button, then select AuthCode  
[Auth] from the display or dial 80; then  
continue with Step 3 below.  
8. Repeat Steps 1 and 4–7 to program  
additional numbers.  
To enter an authorization code at any type of  
phone (except a QCC):  
9. Press the Home button.  
To use an Auto Dial button:  
1. To make a ringing call to an inside or  
outside number, press the programmed  
Auto Dial button, OR  
1. Lift the handset or press the Speaker  
button. (You may first select an ICOM, SA,  
or SSA button.)  
2. Dial #80.  
3. Dial your authorization code, followed by #.  
To make an inside voice-announced call,  
press an ICOM Voice or SA Voice  
button and then press the inside Auto  
Dial button.  
2. The call is dialed automatically. If it’s a  
voice-announced call, talk after the beep.  
4. Dial the dial-out code (usually a 9) for an  
outside call and then dial the phone number.  
5. To make another call, repeat Steps 1–4.  
* Release 3.0 and later systems only.  
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Often-Used Features  
Callback & Line Request  
Call Waiting  
Your system has two features that you can use  
when an outside line or extension is busy.  
These features give you access to the line or  
extension when it becomes available.  
On phones with SA buttons, use Callback to  
reach:  
• Busy outside lines on Pool or SA buttons,  
when you dial the dial-out code and hear  
the fast busy signal.  
• Busy extensions, when you dial and hear  
the busy signal.  
If Call Waiting is on, you hear a call-waiting  
tone when a call comes in and your lines are  
in use. This feature works only on SA and  
ICOM buttons, not on line buttons labeled  
with phone numbers.  
When a call is waiting, you hear a single beep  
(inside call) or 2 beeps (outside call).  
To complete a call and answer a waiting call:  
1. When you hear the call-waiting tone, hang  
up.  
2. When the phone rings, lift the handset or  
press the Speaker button.  
On phones with ICOM buttons, use:  
• Line Request to reach a busy outside line  
when you lift the handset or press the  
To put a call on hold and pick up a waiting call:  
1. Press the Hold button.  
2. Press an ICOM Originate Only or SA  
Originate Only button. (You must have  
one of these buttons available to pick up  
the call.)  
Speaker button and do not hear dial tone.  
• Callback for busy extensions.  
To use Callback when you hear the busy  
(extension) or fast busy (outside line) signal:  
3. Press the Feature button and dial 87.  
4. To return to the call on hold, press the  
button with the fast-flashing green light.  
1. Press the button you have programmed,  
OR  
Press the Feature button and dial 55.  
2. If you are trying to reach an outside line,  
dial the outside telephone number.  
3. After you hear 5 short beeps, hang up. When  
the line or extension is free, you hear a long  
ring and 3 short rings.  
To turn Call Waiting on or off:  
1. Press the Menu button and select Ext  
Program [Prog].  
2. Select Start and press any line button.  
3. Select ListFeature [List].  
4. Lift the handset or press the Speaker  
button. You hear dial tone, and the system  
dials the call.  
4. Select CallWaiting [CWait] and then select  
On or Off.  
5. Select Enter and press the Home button to  
exit programming.  
To cancel a Callback request:  
1. Press the same line button you pressed  
when you tried to make the call.  
2. Lift the handset and press the Drop button.  
3. Press the same line button again.  
To use Line Request:  
To program:  
See Programming Buttons & Settings, p. 20.  
1. When outside lines are busy, hang up and  
press the line button you want to use. Do  
not lift the handset or press the Speaker  
button.  
2. When a line is available, the phone beeps.  
Lift the handset or press the Speaker  
button.  
To camp on a busy extension so the call will ring  
at the extension when your co-worker is  
available:  
1. Press the Feature button.  
2. Select Camp-On [Camp] from the display  
OR  
Dial 57.  
3. Dial the outside number.  
NOTE: Do not use the Camp-On feature if your  
system is equipped with a voice-mail system.  
12  
 
       
Often-Used Features  
Coverage  
To program:  
To program:  
See Programming Buttons & Settings, p. 20.  
See Programming Buttons & Settings, p. 20.  
Coverage allows calls to your extension to ring  
elsewhere, so that they can be handled by  
someone else. If your system has voice mail,  
your calls can also be covered that way. There  
are three types of coverage:  
Direct Voice Mail allows an inside caller to call  
directly or transfer a call directly to another  
user’s voice mail. You can also use the feature  
after you have dialed the extension; just do  
Step 1 below.  
Primary Coverage.If your calls are  
covered this way, they ring immediately  
at the covering phone.  
To call directly to another user’s voice mail or  
transfer a call directly to another user’s voice  
mail:  
Secondary Coverage. The covering  
phone rings after a delay of 2 rings,  
giving you a chance to answer first.  
Group Coverage. Calls for a group of  
people (coverage group) may be covered  
by one or more people. Your system  
manager can tell you how this works at  
your office.  
Covering phones are programmed with Cover  
buttons used to answer calls for others. Delay  
Ring on the covering phone can add a longer  
buttons on your phone are set to No Ring,  
however, calls on those lines are not covered.  
(See Rings, p. 2.)  
1. Press the programmed Direct Voice Mail  
button,  
OR  
Press the Feature button and select Direct  
VM [DrcVM] or dial 56.  
want to call or transfer a call to; you can use  
a programmed Auto Dial button (p. 11) or  
a Directory listing (p. 14).  
Note: If you are transferring a call to an  
extension that does not have voice mail, you  
hear an error tone and the call returns to you  
after a time interval.  
* Release 3.0 and later systems only.  
To control coverage of inside calls, use these  
programmable settings: Coverage Inside On  
allows all your inside calls to ring elsewhere.  
Coverage Inside Off turns inside coverage off.  
You can also program buttons for these  
Coverage features:  
• Use a Coverage VMS button to prevent  
or allow coverage of your outside calls  
by a voice mail system. These calls may  
still be covered by a person at another  
extension.  
• Use a Coverage Off button to turn off or  
on all coverage of your calls.  
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Often-Used Features: Directories  
Extension & System Directory  
Personal Directory  
Check with your system manager to find out  
whether these directories have been  
programmed. The System Directory dials  
numbers that people in your company call  
often. The Extension Directory dials inside  
numbers.  
On MLX-20L telephones only, this feature  
stores up to 50 phone numbers (as well as  
account codes, area codes, and access codes),  
then dials those numbers when you wish. You  
can enter, change, select, dial, and delete  
listings from the display. You can place often-  
used listings on the Home screen.  
1. Press the Menu button.  
When entering or changing names, use the  
screen to select letters A–F; use the line  
G–Z. Select Punctuation to use the displayed  
punctuation marks. You may need to use  
special characters (p. 18) when entering  
dialing sequences. Include dial-out codes if  
needed.  
The screen guides you through Personal  
Directory activities, so the steps are summa-  
rized here. Press Home to stop the activity.  
Bold type shows the button you press; italics  
indicate a screen selection.  
2. Select Directory [Dir].  
3. For the Extension Directory, select Ext Dir  
[ExtDir],  
OR  
For the System Directory, select System Dir  
[SysDir].  
4. Select the entry.  
OnMLX-20Ltelephones:  
a) Selecttherangeoflettersthat  
includes the first letter of the listing  
you want. If there are no listings  
available for the range, you hear a  
beep.  
b) View other listings by selecting  
either Prev Page or Next Page.  
c) If you want to check the number,  
select Show Number and press the  
button next to the listing. Select  
Show Number again to stop viewing  
numbers.  
d) To dial a number, press the button  
next to the listing.  
On MLX-10D, MLX-10DP, MLX-16DP,  
and MLX-28D telephones:  
a) Use the dialpad to spell the name and  
then select Enter.  
b) View other entries that match what you  
entered by selecting either Prev  
or Next.  
To enter a listing:  
MenuDirectoryPersonal DirEnter  
NewType nameEnterType  
numberEnterYes or NoEnterHome  
To assign a listing to the Home screen:  
MenuDirectoryPersonal DirPut on  
HomeSelect letter rangeSelect listing→  
Select location on the Home screenHome  
To dial a listing on the Home screen:  
HomePress an ICOM, line, or SA  
buttonSelect listing  
To dial a listing not on the Home screen:  
HomeNext PageNext PageSelect letter  
rangePress a line or SA buttonSelect  
listing  
c) To call the number, select Dial.  
To verify a stored phone number, use the steps  
above to display the letter range, and:  
Show NumberSelect listingShow Number  
d) Select New to find another entry. Use  
the dialpad to spell the name and then  
select Enter.  
5. Press the Home button to exit.  
To delete a listing:  
MenuDirectoryPersonal DirDelete  
EntrySelect letter rangeSelect listing→  
DeleteHome  
To change a listing:  
MenuDirectoryPersonal DirEdit  
EntrySelect letter rangeSelect  
listingSelect part of listing to changeEnter  
new informationEnterExitHome  
14  
 
           
Often-Used Features  
Must be programmed on a button. To program:  
To program:  
See Programming Buttons & Settings, p. 20.  
See Programming Buttons & Settings, p. 20.  
This feature automatically redials the last  
number you called. You should program Last  
Number Dial on a button.  
This feature prevents calls from ringing at your  
extension, although outside calls cause the  
green lights at line buttons to flash. If you have  
coverage, your calls are covered. If you have  
a programmed Posted Messages button,  
inside callers with display phones see Do Not  
Disturb when they attempt to call you. A system  
operator or the person providing individual  
coverage for you can still call you. Callback  
calls and returning transfers ring at your phone.  
To use:  
1. Press the same type of line button used to  
place the first call (for example, ICOM  
or SA).  
2. Press the programmed Last Number Dial  
button,  
OR  
To use:  
Press the Feature button and dial 84.  
Press the programmed button to turn on or off.  
When the feature is on, the green light is on.  
To program:  
See Programming Buttons & Settings, p. 20.  
Forward and Follow Me both send your calls to another phone when you are busy and need your calls  
covered or when you are not working at your own desk. Turn either off from your extension or the  
one you are visiting.  
• If you want your calls handled at another extension or at an outside number, turn on Forward  
from your extension.  
• If you are working away from your phone, turn on Follow Me at the phone where you are.  
If Delayed Call Forwarding is turned on through centralized telephone programming, calls ring at the  
forwarding extension for the programmed number of rings (0–9) before being forwarded. To change  
the Delayed Call Forwarding setting, contact your system manager.  
To forward calls to another extension:  
1. Press the button you have programmed, OR Press the Feature button and dial 33.  
2. Dial the extension.  
To forward calls to an outside number (if enabled):  
1. Press the button you have programmed, OR Press the Feature button and dial 33.  
2. Dial the dial-out code, outside number, and #.  
To set up Follow Me and receive calls at another extension:  
1. Press the Feature button and dial 34.  
2. Dial your extension.  
To cancel Forward and Follow Me:  
• To cancel forwarding or following of your own calls: at your extension, press the Feature  
button, dial 33 and your extension.  
• To cancel all extensions forwarded or followed to yours: at your extension, press the Feature  
button, dial 34.  
• To cancel one extension forwarded or followed to yours: at your extension, press the Feature  
button, dial 34 and that extension.  
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Often-Used Features  
Night Service  
Your company may use Night Service to treat  
calls differently after hours. If Night Service is  
on, you may not be able to make outside calls,  
or you may need a password to do so. See your  
system manager for a password and/or  
emergency numbers you can dial without a  
password.  
To make an outside call and override Night  
Service, press the Hold button and dial the  
password. Then lift the handset or press the  
Speaker button and dial the call.  
To program:  
See Programming Buttons & Settings, p. 20.  
Park puts a call on a special kind of hold so  
system. While a call is parked, use Paging to  
summon the co-worker who should answer. The  
person picks up the call using Pickup (p. 17)  
and dialing your extension.  
To use Park and Paging:  
1. Park the call.  
• Press the Park button you programmed,  
OR  
Paging  
• Press the Transfer button, dial your  
extension, and press Transfer again, OR  
• Press the Feature button and select Park.  
2. Set up the page:  
To program:  
You can page an individual at his or her phone  
by using an ICOM Voice or SA Voice button  
(see Line Buttons, p. 2). Or you may be able to  
page all speakerphones or groups of speaker-  
phones, depending upon how your system is set  
up. If your company has a loudspeaker paging  
system, use it to page the whole company or  
just people in a certain paging zone.  
For Speakerphone Paging:  
a) Press the appropriate Group Page or  
Page All button,  
OR  
Press any ICOM or SA button and  
dial the Group Page or Page All exten-  
sion.  
b) Announce the call and give your exten-  
sion.  
For Loudspeaker Paging:  
To program or use Speakerphone  
Paging, check with your system manager for  
Group Paging or Page All numbers, then:  
1. Press any ICOM or SA button and lift the  
handset.  
2. Dial a Group Paging or Page All number, OR  
Press the button you programmed for Group  
Paging or Page All.  
3. After the beep, make the announcement and  
hang up.  
Ask your system manager whether Loudspeaker  
Paging is available and if there is a  
list of paging zones. To use:  
a) Press the programmed Loudspeaker  
Paging button,  
OR  
Press the Feature button and select  
LoudspkrPg [LdsPg]. If necessary, dial  
the zone.  
b) Announce the call and give your exten-  
sion.  
3. Hang up.  
To pick up a parked call:  
1. Lift the handset.  
2. Press the programmed Pickup button,  
OR  
Press the Feature button and dial 9.  
1. Press any ICOM or SA button and lift the  
handset.  
2. Press the Feature button.  
3. Select Loudspkr Pg [LdsPg] and dial the  
zone, if necessary.  
3. Dial the extension where the call is parked.  
4. Make the announcement and hang up.  
To use when a button is programmed:  
1. Lift the handset, press the programmed  
button and dial the zone, if necessary.  
2. Make the announcement and hang up.  
16  
 
         
Often-Used Features  
Pickup  
Personal Speed Dial  
Pickup lets you pick up calls that are not  
ringing at your phone. Using Pickup, you can  
answer a parked call (see Park & Pickup,  
p. 16), a call ringing at a specific extension,  
or a call ringing on a specific line. If you are  
part of a Pickup group, you can pick up a call  
ringing anywhere in the group. Program a  
general Pickup button that activates the  
feature or a specific Pickup button to take a  
call for a group (example: Pickup Sales)  
or at a specific line or extension (example:  
Pickup Maria).  
telephones only. For MLX-20L telephones, use  
Personal Directory (p. 14). For MLX-28D  
telephones, use programmed Auto Dial buttons  
(p. 11).  
Use this feature to program 2-digit codes  
that you can dial in place of frequently used  
numbers. Include the complete dialing sequence  
and press and release the Hold button to enter a  
dialing pause. Using the 2-digit codes , you can  
program up to 24 numbers on the MLX-10D or  
MLX-10DP, and up to 18 numbers on the MLX-  
16DP.  
Ask your system manager if you are a member  
of a Pickup group and get the Pickup group  
number.  
You cannot program an account code together  
with a phone number in a Personal Speed Dial  
code.  
To program:  
1. Label a button.  
To program a Personal Speed Dial code:  
1. Press the Menu button.  
2. Select Ext Program [Prog].  
2. Press the Menu button.  
3. Select Ext Program [Prog].  
4. Select Start.  
5. Press the button to be programmed.  
6. Select ListFeature [List].  
7. Select Pickup [Pkup].  
8. Select General [Genrl] for any line or  
extension; select Extension [Ext] or Line  
for a specific extension or line; select  
Group for a group of extensions.  
3. Dial # (ignore instructions on the display to  
21.  
4. Dial the phone number, including dial-out  
code. See Special Characters table, p. 18.  
5. Select Enter.  
6. Repeat Steps 3–5 for additional codes.  
7. Press Home.  
9. Select Enter and follow the prompts on  
screen; select Enter again when you’re  
done.  
10. Press the Home button.  
To use:  
To use:  
1. Select a line button.  
2. Press the Feature button.  
3. Dial the 2-digit code  
.
Two-Digit Personal Speed Dial Codes:  
01–24 for MLX-10D and MLX-10DP telephones  
01–18 for MLX-16DP telephone  
• Press the programmed button. For a line  
or an extension that is not programmed,  
also dial the extension or line number.  
• You can also use Group Pickup by  
pressing the Feature button and  
selecting PickupGrp [PkupG] from the  
display or dialing 88.  
Privacy  
To program:  
See Programming Buttons & Settings, p. 20.  
Privacy prevents co-workers who share a line  
with you from joining your calls. Turn the feature  
on before or during a call; it remains on until  
you turn it off. A call on hold is not protected by  
Privacy. You should program Privacy on a  
button so that you will have a green light to  
remind you when the feature is on.  
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Often-Used Features  
Must be programmed on a button. To program:  
To program:  
See Programming Buttons & Settings, p. 20.  
See Programming Buttons & Settings, p. 20.  
Use this feature to redial a busy or unavailable  
number that you want to try later.  
codes on a button. These are the same  
numbers that are available from the System  
Directory (p. 14). Dial these directly by pressing  
the Feature button and dialing the code  
(600–729).  
To use:  
1. Before hanging up, press the programmed  
Saved Number Dial button.  
2. Press the same type of button used to place  
the call (for example, ICOM, Pool, or SA).  
3. To redial, press the programmed Saved  
Number Dial button.  
To program:  
Special Characters  
Features that dial numbers automatically may  
need special characters to allow for correct  
dialing or system response.  
Make voice-announced calls from ICOM  
Voice or SA Voice buttons on your phone  
(see Line Buttons, p. 2) or use Paging (p. 16).  
The Voice Announce feature allows you to  
prevent voice announcements and paging calls  
from interrupting you. Instead, the calls ring.  
Voice Announce is a setting that you can turn  
on or off without programming a button for it.  
If you have a data station at your extension and  
Voice Announce on, you should turn Voice  
Announce off.  
Press... See... Means...  
Drop  
s
Stop. Halts dialing  
sequence to allow for  
system response.  
Hold  
p
Pause. Inserts 1.5-sec  
pause in dial sequence.  
Multiple consecutive  
pauses allowed.  
Conf  
##  
f
Flash. Sends  
switchhook flash. Must  
be first entry in  
sequence.  
#
For Extension  
Programming only  
(Ext Program [Prog]):  
End of Dialing. Use to  
signal end of dialing  
sequence or to separate  
grouped digits.  
#
#
For dialing and  
Directory listings: End  
of Dialing. Use to  
signal end of dialing  
sequence or to separate  
grouped digits.  
18  
 
           
Display Reference  
MLX-28D, MLX-10DP, MLX-16DP, and MLX-10D telephones have a 2-line screen, 24 characters wide. MLX-20L Feature Screen  
telephones have a 7-line screen, 24 characters wide. Your phone has 4 basic displays, described below.  
The display is controlled by the Home, Menu, Feature, and Inspct buttons, which bring up the 4 basic  
screens. (See p. 1 for a picture of the Feature and Inspct buttons.) The Home, Menu, and Inspct buttons are screen when you have just selected an ICOM orSAbutton or when you are not on a call. The table below shows the  
located either below or next to your screen, as is the More button. The More button is available when a >  
appears next to or above it on the screen; the > means that you can press the More button to see additional  
choices or information. Unlabeled display buttons are positioned next to or below your choices. Press one to  
select an item from the screen.  
Thisscreenprovidesrapidaccesstooften-usedfeatures;presstheFeaturebuttontodisplayit.Availablefeatures  
varyaccordingtoyourcallingactivityandhowyourphoneisprogrammed. ThepicturebelowshowstheFeature  
setsoffeaturesavailableoneachoftheother3Featurescreens. (IfyouhaveanMLX-28D, MLX-16DP, MLX-10DP,  
or MLX-10D telephone, you may need to press the Morebutton to see all of the features in a set.) The MLX-28D,  
MLX-16DP,MLX-10DP,andMLX-10Dtelephonesdisplayabbreviationsareshownin[].  
Select a Feature:  
information is not available because of the caller's local phone company or because the caller has blocked the  
service, you may see Out of Area, No Caller ID, or Private.  
See Direct VM below.*  
Last#  
PckupG  
Pkup  
DrcVM>  
More  
Home  
Menu  
Inspct  
More  
Home  
Press to access Account Code (p. 10),  
Follow Me (p. 15) and Authorization  
Codes* (p. 11) features.  
More  
Press to exit.  
Home Screen  
Home  
Menu  
Select a Feature  
Press HOME to Exit  
The Home screen is displayed when you have not chosen another screen or by pressing the Home button. The  
screen contains different information, depending upon your activity. In general, during a calling activity Lines 1  
and 2 of the Home screen show prompts and feedback to guide you.  
Inspct  
Press to send calls  
Press to redial the  
last number you  
dialed (p. 15).  
from another  
LastNumDial  
Pickup Grp  
Pickup  
Follow Me  
Auth Code  
extension to this  
extension (p. 15).  
IN CONFERENCE  
Press to pick up a call  
ringing at another  
extension or at a line  
for which you have no  
button (p. 17).  
When phone is idle, shows  
Press to enter your  
authorization code*  
for call (p. 11).  
APR 18 12:43  
posted message, if any.  
Loudspkr Pg  
AccountCode  
When phone is idle, shows  
When a call comes in or is  
Home  
Menu  
Inspct  
More  
date and time. Displays  
alarm clock and timer (p. 10)  
if either is set.  
Direct VM  
made, shows number called,  
name or number of caller, or  
other call-handling information.  
Press to call a voice  
mailbox* (p. 13).  
Press to enter an account  
code before or during a  
call (p. 10).  
Home  
More  
IN CONFERENCE  
Menu  
Inspct  
APR 18 12:43  
BROOKS  
MLX-20L telephone users  
can assign up to 16  
Personal Directory  
(p. 14) listings to this  
screen.  
HOME  
GARCIA  
CHENG  
SCHOOL  
TRAVEL AGNT  
BANK  
Feature Screen Options  
When you:  
COFFEE SHOP  
NEXT PAGE  
These options are available:  
Cback Sel [CbckS]  
Leave Msg [LvMsg]  
This line shows Directory  
and navigational options.  
SHOW NUMBER  
Have reached a busy extension  
Camp On [Camp]†  
Have made a call to an extension and it  
is ringing or you are on an inside call  
Leave Msg [LvMsg]  
Park [Park]  
Camp On [Camp]†  
Direct VM [DrcVM]  
Menu Screen  
Pressthe Menubuttontolistfeaturesavailableonlyfromthedisplayandprogramyourphoneorlinebuttons.MLX-28D,  
MLX-10DP,MLX-16DPandMLX-10DtelephoneuserscandisplayadditionalchoicesbypressingtheMorebutton.  
Are connected to an outside line  
LastNumDial [Last#]  
Park [Park]  
AccountCode [Acct]  
Follow Me [FlwMe]  
Direct VM [DrcVM]  
Camp On [Camp]†  
MENU MODE: Select Feature  
Msgs  
Do not use if your company has a voice mail system.  
Dir  
Post  
Ctrst>  
More  
Home  
Press to exit.  
Home  
Menu  
Inspct  
More  
Press to select from  
alarm clock and  
timer (p. 10) and  
programming (p. 20).  
Inspect Screens  
An Inspect Screen appears when you press the Inspct button and then press a line button.  
Press for access to  
Inspct button and then the line button for the ringing call to display information about the new call without  
interrupting your current activity.  
• If you are not on a call, the line or feature programmed on the button is displayed. If the button is programmed  
Home  
Menu  
More  
MENU MODE: Select Feature  
Press HOME to Exit  
System, Extension,  
and Personal  
Inspct  
Directories (p. 14).  
Directory  
Messages  
Press to view or post  
messages (pp. 7–8).  
Posted Msg  
Alarm Clock  
Press to use alarm  
clock or timer (p. 10).  
Press to program your  
phone (p. 20).  
Ext Program  
Timer  
* Release 3.x systems only.  
 
19  
3
   
Display Reference  
Programming Buttons & Settings  
If you use a feature often, you can program it onto an unused line button for easy access. If you use a  
feature occasionally, see Using Features, p. 9. Keep these facts in mind when setting up your  
telephone:  
• Some features must be programmed on a button or they can’t be used. (These features are marked  
with a on the Programming Codes list.)  
• Other features (marked with • on the Programming Codes list) are settings that affect the way your  
phone works. Some settings, such as Personalized Ring, affect all the lines on your phone. During  
programming, you still have to select a line button, but it can be any line button the feature affects.  
Others, such as Delay Ring for a single line, are settings that affect a specific line and require you to  
press it during programming (these features are noted on the Programming Codes list). Settings  
remain active until you program them again.  
To see whether a feature is programmed on a line button, press the Inspct button and then the line  
button. Read the display and press the Home button to exit.  
While programming, either make a selection from the display (press the button next to or below the item)  
or use codes. Using codes takes fewer steps, but requires the Programming Codes list. As you  
program, your phone beeps.  
2-Line Display  
Abbreviation  
2-Line Display  
Abbreviation  
Feature Name  
Feature Name  
Notify  
Ntfy  
Recv  
Send  
Account Code Entry  
Alarm Clock  
Authorization Code Entry  
Auto Dial  
inside (extension)  
outside  
Callback  
Call Waiting  
Camp-On  
Conference  
Acct  
AlClk  
Auth  
AutoD  
In  
Out  
CbckS  
CWait  
Camp  
Conf  
notify receive  
notify send  
Paging  
group paging  
loudspeaker paging  
Park  
Personalized Ring  
Pickup  
general  
group pickup  
inside (extension)  
outside (line)  
Privacy  
Recall  
Reminder  
GrpPg  
LdsPg  
Park  
PRing  
Pkup  
Genrl  
PkupG  
Ext  
Contrast  
Coverage  
Ctrst  
Cover  
CvVMS  
Group  
Prmry  
Secnd  
CvIns  
CvOff  
Dir  
ExtDir  
SysDir  
DrcVM  
DND  
Drop  
Prog  
FlwMe  
Forwd  
GrpCl  
Hdset  
Auto  
Mute  
Stat  
Last#  
Msgs  
Dlete  
LvMsg  
Call  
Line  
Coverage VMS  
group  
primary individual  
secondary individual  
inside only  
off  
Directory  
extension  
personal  
Prvcy  
Recll  
Rmind  
Cancl  
Set  
RngOp  
AllLn  
1Line  
Delay  
Immed  
No  
Abbrv  
SnRg  
Save#  
Signl  
SpdDl  
Timer  
Trans  
Voice  
Place  
Recv  
Ring  
Display Programming  
cancel  
set  
Ringing Options  
all lines  
5. Select ListFeature [List] and search for the  
To program using the display:  
1. If programming a feature on a button, label  
the button.  
2. Press the Menu button and select Ext  
Program [Prog].  
3. Select Start.  
4. Press the line button you are programming.  
appears on the display. If you are program-  
ming a setting, either press the line button  
affected or press any line button.  
feature name. If you see > on the screen,  
press the More button to see more feature  
one line  
names. (Consult the Display Reference  
delayed ring  
immediate ring  
no ring  
abbreviated ring  
Send Ring  
Saved Number Dial  
Signaling  
System Speed Dial  
Timer  
Transfer  
Voice Announce  
place calls  
receive calls  
ringing calls  
voice-announced calls  
system  
if you need help with abbreviations.)  
Direct Voice Mail  
Do Not Disturb  
Drop  
Extension Programming  
Follow Me  
6. Select the feature. If additional numbers  
(such as an extension number) are needed,  
dial them.  
7. Press Enter to finish programming. If you  
wish to program another button, begin  
again with Step 4. (Label the buttons first.)  
Forward  
Group Calling  
Headset/Handset  
Headset Auto Answer  
Headset/Handset Mute  
Headset Status  
Last Number Dial  
Messaging  
delete message  
leave message  
return call  
8. Press the Home button to exit at any time.  
Code Programming  
4. Select the code from Programming  
Codes list and dial it. If additional numbers  
(such as an extension number) are needed,  
dial them, too.  
5. Press Enter to finish programming. If you  
wish to program another button, begin again  
with Step 3. (Label the buttons first.)  
To program using programming codes:  
1. If programming a feature on a button, label  
the button.  
Voice  
next message  
posted message  
Next  
Post  
2. Press the Feature button and dial 00.  
3. Press the line button you are programming.  
If a feature is already programmed, its name  
appears on the display. If you are program-  
ming a setting, either press the line button  
affected or press any line button.  
6. To exit, press the Feature button and dial  
00.  
20  
 
         
Programming Buttons & Settings  
Programming Codes  
Account Code Entry  
Authorization Code Entry 80  
Auto Dial♦  
82  
Park  
86  
# + (2-digit code ) +  
21 + phone  
Personal Speed Dial  
inside  
outside  
Callback  
automatic callback off•12  
automatic callback on•12  
selective callback  
Call Waiting•  
off  
22 + extension  
21 + number  
number + #  
# + (2-digit code ) +  
21 + dial-out  
code + phone  
number + # #  
55  
Pickup  
general  
group  
inside  
outside  
Privacy  
Recall  
9  
88  
9 + extension  
9 + line number  
31  
✻✻11  
11  
57  
on  
Camp-On▲  
Coverage  
Coverage inside on•  
Coverage inside off•  
Buttons for covering calls♦  
Primary Cover  
48  
✻✻ 48  
775  
Reminders▲  
set reminder  
cancel reminder  
Ringing Options•  
abbreviated on  
abbreviated off  
delayed all lines  
delayed one line  
immediate all lines  
immediate one line  
no ring all lines  
no ring one line  
personalized ring  
send ring on  
send ring off  
Saved Number Dial♦  
Signaling and Notify♦  
signaling  
81  
✻✻ 81  
40 + sender’s  
extension number  
41 + sender’s  
extension number  
42 + sender’s  
group number  
Secondary Cover  
Group Cover  
341  
342  
346  
36  
347  
37  
345  
35  
32 + ring (1–8)  
15  
Buttons for sending calls♦  
Coverage Off  
Coverage VMS Off  
(outside calls only)  
Direct Voice Mail ■  
Do Not Disturb♦  
Forward  
Headset Auto Answer♦  
Headset Hang Up  
Headset/Handset Mute♦  
Headset Status♦  
Last Number Dial  
Messaging  
49  
46  
56  
47  
33  
780  
781  
783  
782  
84  
✻ ✻ 15  
85  
23 + extension  
758 + extension  
757 + extension  
24 + code  
notify receive  
notify send  
System Speed Dial  
leave message  
Paging group or all  
25  
22 + group  
extension  
(600–729)  
Voice Announce•  
on  
off  
10  
✻✻ 10  
Paging loudspeaker  
9 + line number  
Must be programmed onto a line button.  
Sets up how your phone works. Use a line button to program (turn on or off). The setting is not programmed  
onto a line button.  
See your system manager for details.  
Release 3.x systems only.  
The MLX-16DP telephone has 18 Personal Speed Dial codes (01–18). The MLX-10D and MLX-10DP  
telephones have 24 Personal Speed Dial codes (01–24).  
Copyright © 1996, Lucent Technologies. MERLIN LEGEND, MLX-10D, MLX-10DP, MLX-16DP, MLX-20L, MLX-28D,  
and Passage Way are registered trademarks of Lucent Technologies. Mirage, StarSet, and Supra are registered trademarks  
of Plantronics, Inc.  
21  
 
21  
   
Feature Codes  
Account Code Entry  
Authorization Code Entry ●  
Callback  
Call Waiting  
pick up call waiting call ■  
Camp-On  
Direct Voice Mail ●  
Follow Me  
Forward  
82 + code + #  
80 + code + #  
55  
Messaging  
cancel message ■  
leave message  
leave message without  
calling ■  
53 + extension  
25  
53 + extension  
87  
57  
56  
Paging loudspeaker  
9 + line number  
+ zone  
Personal Speed Dial ■  
Pickup  
2-digit code  
34 + extension  
group  
88  
inside  
33 + extension  
inside  
outside  
9 + extension  
9 + line number  
outside  
33 + dial-out code  
+ number + #  
Forward and Follow Me  
Privacy  
cancel from all extensions 34 ✻  
cancel from one extension 34 + extension  
off  
on  
31  
31  
cancel from your phone  
Language ▼  
English  
French  
Spanish  
33 + your extension  
Recall  
775  
Reminders  
set reminder▼  
cancel reminder  
System Speed Dial  
790  
791  
792  
84  
81 + time + 2 or 7  
81  
code (600–729)  
Last Number Dial  
Available only by using feature code.  
For time functions, English operates on 12-hour clock (2 or 7). French and Spanish operate on 24-hour clock.  
Release 3.0 and later systems only.  
Two-Digit Personal Speed Dial Codes:  
01–24 for MLX-10D and MLX-10DP telephones  
01–18 for MLX-16DP telephone  
Special Characters  
Features that dial numbers automatically may need special characters to allow for correct dialing or  
system response.  
Press...  
See... Means...  
Drop  
Hold  
s
p
Stop. Halts dialing sequence to allow for system response.  
Pause. Inserts 1.5-sec. pause in dial sequence. Multiple consecutive pauses  
allowed.  
Conf  
##  
f
#
Flash. Sends switchhook flash. Must be first entry in sequence.  
For Extension Programming only (Ext Program [Prog]): End of Dialing. Use to  
signal end of dialing sequence or to separate grouped digits.  
#
#
For dialing and Directory listings: End of Dialing. Use to signal end of dialing  
sequence or to separate grouped digits.  
 
22  

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