Lucent Technologies Speaker System 585 310 748 User Manual

INTUITY™ Multimedia Messaging  
User’s Guide  
585-310-748  
Comcode 107889354  
Issue 2  
January 1997  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Contents  
Page iii  
Contents  
Contents  
for Your Messaging System  
vii  
1
3
4
4
5
6
8
8
Welcome  
Call Your Mailbox  
Get Around in Your Mailbox  
Voice Prompts and Help  
Basic Commands  
Change Your Password  
Record a Greeting for Callers  
Recording Your Basic Greeting  
Personal Fax Extension  
10  
11  
11  
11  
12  
13  
15  
15  
15  
Get Messages You’ve Received  
Multimedia Component Limits  
Listening to a Voice/E-Mail Message  
Responding to a Message  
Acting on a Message  
Handling a Call When You Hear Fax Tones  
Option One ____  
Option Two ____  
Modem-Equipped Computer  
16  
18  
19  
21  
Record and Send Messages  
Sending a Voice or Voice-Fax Message  
Sending a Fax-Only Message  
Sending a Voice-Fax Message by Forwarding  
a Fax  
21  
 
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
Contents  
Page iv  
Forwarding E-Mail and Attached Files  
22  
23  
25  
27  
28  
29  
30  
31  
Enhanced Delivery Options  
Leave a Message When a User Doesn’t Answer  
Set Fax/E-Mail Print Options  
Selecting Autoprint/Autodelete (Optional)  
Create Mailing Lists  
Deleting Addresses from a List  
Scanning List Summaries  
Greetings  
33  
33  
34  
34  
Call Types  
Defining Call Types the First Time  
Changing Call Types  
Messages  
38  
38  
39  
39  
41  
41  
42  
44  
45  
Checking the Status of Messages You’ve Sent  
Changing and Re-sending a Message  
Re-sending a Message  
Create a Personal Directory  
Creating and Appending a Directory  
Reviewing and Deleting Entries from a Directory  
Scan/Print Messages Quickly  
How the System Interprets Text/E-Mail  
Joined Telephone and E-Mail  
Mailboxes  
49  
49  
52  
Options to Join Mailboxes  
Frequency of Polling Mailboxes  
 
January 1997  
Contents  
Password  
55  
55  
57  
57  
57  
60  
60  
63  
Leaving a Guest Password Message  
Tips and Highlights  
General Message Handling  
Getting Messages  
Leaving Messages When No One Answers  
Mailing Messages  
Terms and Concepts  
Index  
IN-1  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Contents  
Page vi  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Important Numbers and Codes for Your Messaging System  
Page vii  
Important Numbers and Codes  
for Your Messaging System  
This page lists the primary numbers and codes you need to use your multimedia  
messaging system effectively. If the blanks on this page have not been completed, call  
your system administrator for the proper codes/numbers.  
System phone number:  
___________  
___________  
___________  
___________  
System default password:  
Your system administrator’s telephone number:  
Guest password:  
Your mailbox holds ______ minutes of greetings and messages. One fax page is  
the equivalent of 40 seconds of a voice message. Two kilobytes of e-mail or a  
binary file is the equivalent of 1 second of a voice message.  
A message can be up to _____ minutes in length.  
A message expires and is deleted after _____ days in your mailbox.  
Mail prefixes for remote locations:  
Prefix  
Description  
_____________  
_____________  
_____________  
_____________  
_______________________________________  
_______________________________________  
_______________________________________  
_______________________________________  
See attachment for additional mailing prefixes.  
Fax print prefix numbers:  
_________ (prefix) and ________ (digits required, in-house system)  
_________ (prefix) and ________ (digits required, local area)  
_________ (prefix) and ________ (digits required, long-distance  
_________ (prefix) and ________ (digits required,__________________)  
_________ (prefix) and ________ (digits required,__________________)  
Transfer into AUDIX code:  
_______________________  
Joined mailbox polling time and  
frequency:  
_____________________________  
 
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Important Numbers and Codes for Your Messaging System  
Page viii  
Available options for joined mailboxes (marked with X):  
AUDIX to E-mail  
Options  
Lotus to E-mail  
Options  
Link  
Link  
Copy headers only  
Transfer  
Copy headers only  
Transfer  
Unread only  
Unread only  
Remove old copies  
Remove old copies  
Propagate expirations  
Current large list extensions:  
List Extension  
_____________  
_____________  
_____________  
_____________  
Description  
_______________________________________  
_______________________________________  
_______________________________________  
_______________________________________  
See attachment for additional large lists.  
For information about PC-based voice/fax message handling, see the Lucent  
Intuity Message Manager User’s Guide for your specific system.  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Welcome  
Page 1  
Welcome  
TM  
®
With the INTUITY AUDIX messaging system, you have the following capabilities using  
your telephone:  
Call  
Answering  
The system answers calls when you can’t. Callers may then leave  
messages in your “mailbox.” Later, you can access your mailbox to get  
those messages.  
Voice Mail  
You can record voice messages in advance and send them to the  
mailboxes of other users without actually calling their telephones.  
Other users also can record and send voice mail messages directly to your  
mailbox. When convenient, you can access your mailbox to get those  
messages.  
Fax  
Messaging  
Callers can send faxes to your normal telephone number instead of to a fax  
machine. In addition, you and other users can:  
Attach a fax to a voice mail message in a single call  
Forward received faxes  
Send faxes to printers, PCs, or laptop computers  
Send or forward faxes to internal extensions, system mailing lists,  
and/or external numbers.  
1
Text  
AUDIX lets you receive e-mail and attached binary files . You can:  
Message  
Storage  
and  
Print an e-mail message to a fax machine  
Forward e-mail and binary files to:  
Retrieval  
— Internal extensions and mailing lists  
— External numbers, including PCs or laptop computers  
— Notes and cc:mail users connected to your system  
Listen to e-mail  
However, you can’t create an e-mail message using your telephone.  
1. A binary file is a computer software file that you can look at with the appropriate  
software product. For example, you might receive binary files that you view and  
modify with Lotus® 1-2-3™ or Microsoft® Word™.  
CAUTION: By sending or receiving an attached file, you might inadvertently  
spread a computer virus. Always check files you send or receive for viruses before  
running them.  
 
   
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Welcome  
Page 2  
TM  
Lucent  
INTUITY  
Lucent INTUITY Message Manager is a Windows -based interface to  
AUDIX that runs on your P.C. With it, you can:  
Message  
Manager  
Create, send, receive, forward, respond to, and review all message  
1
types, including voice, fax, text, and attached files  
Launch (start) other applications to view and use an attached file  
Reorder the sequence used to store and playback messages  
See a list of message headers  
Annotate messages with subject headings  
For more information, see the Lucent INTUITY™ Message Manager  
Release 4 User Guide, 585-310-743.  
Messaging  
to and from  
e-mail  
You can send voice or fax messages to an e-mail user (such as a user of  
Lotus Notes or cc:mail). You can also receive e-mail in your voice mailbox  
if integrated messaging software is connected to your system.  
systems  
In addition, you have joined mailboxes. Joined mailboxes are logically  
linked so you can:  
Manage all of your incoming messages (voice, fax, e-mail, and binary  
files) from either mailbox. Thus, a voice message in your voice  
mailbox also appears in your e-mail mailbox. E-mail in your e-mail  
mailbox also appears in your voice mailbox.  
Click on an icon in your e-mail mailbox to listen to a voice message,  
instead of logging into your voice mailbox.  
Print e-mail from your voice mailbox in the same way you print faxes.  
Listen to e-mail from your voice mailbox (if text-to-speech conversion  
is available on your system).  
Copy headers only from one mailbox to the other so you are notified  
that you have messages in the other mailbox.  
For more information, see ‘‘Joined Telephone and E-Mail Mailboxes’’ on  
page 49. Or see the user guide for your e-mail integrated messaging  
product.  
1. CAUTION: By sending or receiving an attached file, you might inadvertently spread a  
computer virus. Always check files you send or receive for viruses before running them.  
 
       
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Call Your Mailbox  
Call Your Mailbox  
Your mailbox stores incoming and outgoing voice, fax, e-mail, or multimedia messages  
and headers. Your mailbox stores messages by their status (see Figure 1).  
Figure 1. Your Voice Mailbox  
To call the first time, pick up your phone and enter:  
1. Your system-access number.  
#
2. Your extension, followed by  
.
#
3. Your default password, followed by  
.
NOTE:  
Change your default password to a new password as soon as possible. See  
‘‘Change Your Password’’ on page 6.  
 
           
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Get Around in Your Mailbox  
Page 4  
Get Around in Your Mailbox  
When you call your mailbox and login, you reach the Main Menu. The Main Menu is also  
referred to as the Activity Menu.  
MAIN MENU OPTIONS  
1
Record and send messages  
Create, address, and select delivery options for mail messages.  
2
Get messages  
Listen to, respond to, print, and delete messages.  
3
Create greetings  
Create, change, and activate personal greetings  
4
Outgoing and filed messages  
Determine the status of and listen to messages you previously created.  
5
Personal options  
Set up mailing lists, personal directory, fax printing, preferred medium, password,  
recorded name, and addressing sequence.  
6
Outcalling  
Select if, when, and where the system calls you when new messages are  
delivered to your mailbox.  
7
Autoscan/Autoprint  
Scan messages or print all new faxes by pushing just two buttons.  
Voice Prompts and Help  
After you log in, the voice prompts always tell you what to do.  
H
4
For help at any time, press  
(
) to get a list of your current options, or  
*
*
*
R
7
To return to the Main Menu, press  
(
).  
*
Tips  
Usually, you can dial through a voice prompt to enter a command  
without waiting for the prompt to finish. But you can’t dial through  
error messages and prompts the system wants you to hear.  
 
                 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Get Around in Your Mailbox  
Page 5  
Basic Commands  
Touch-Tone Keys  
Command  
4
7
9
H
(or  
(or  
(or  
6
)
)
)
Help  
*
*
*
*
*
*
(or  
R
Return to Main Menu  
Wait  
W
N
X
)
)
Look up number/name  
Exit system  
* *  
* *  
* *  
* *  
9
(or  
0
Transfer call to operator  
Delete  
*
*
3
D
(or  
8
)
*
(or  
U
H
)
)
Undelete  
* *  
* *  
* *  
* *  
4
(or  
Hold message in category  
Transfer out  
8
T
(or  
7
)
*
*
(or  
R
)
Log in again  
* *  
* *  
Use while listening to messages  
9
Increase speed  
8
4
7
6
5
Decrease speed  
Increase volume  
Decrease volume  
Skip forward  
Skip backward  
6
5
Skip to next message component  
Skip to previous message component  
*
*
Use while addressing  
2
5
A
L
(or  
(or  
)
)
Alternate between name and number addressing  
Use mailing list for addressing  
*
*
*
*
 
                                           
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Change Your Password  
Page 6  
Change Your Password  
Your system administrator establishes your default password. Change this password  
immediately after you login the first time.  
To change your password:  
5
4
1. Press  
from the Main Menu.  
#
2. Enter the new password (up to 15 digits), followed by  
.
#
3. Re-enter the new password again, followed by  
.
!
SECURITY ALERT:  
Don’t use a password that uses:  
Ascending or descending digits (for example, 1234 or 4321)  
The same digits (for example 0000)  
Digits matching your name or initials (for example, 5646 for John)  
The current year (for example, 1996)  
The same number as your extension (for example, extension 3455,  
password 3455)  
A reverse extension (for example, extension 3455, password 5543)  
Numbers that identify you, such as your social security number, employee  
ID, room number, or department  
A programmable function key or speed-dial key  
Personal  
Change  
options  
password  
admin.  
Enter  
Enter  
Log into  
mailbox  
New password  
New password  
Figure 2. Change Password  
 
   
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Record Your Name  
Page 7  
Record Your Name  
Record your name to replace the system greeting for your mailbox. Callers hear your  
voice and feel comfortable they have reached the right person.  
To record your name:  
5
1
5
1. Press  
2. Press  
from the Main Menu. Speak your name after the tone.  
to stop.  
3. (Optional): One of the following:  
Re-record.  
1
2
#
3
Play back.  
4.  
to approve.  
Playback  
Approve  
Personal Record  
Stop  
options  
name  
Record  
name  
Log into  
mailbox  
Initial login  
to mailbox  
Re-record  
4namerec LJK 032696  
Figure 3. Record Your Name1  
1. The bold line in this figure shows the simplest, most direct path.  
 
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Record a Greeting for Callers  
Page 8  
Record a Greeting for Callers  
When you don’t answer your telephone, the system works just like an answering  
system greeting or a greeting you’ve recorded.  
You can record and store several personal greetings, each for a specific situation. You  
can manually activate each greeting as needed, or you can keep a number of greetings  
active at once (see ‘‘Create and Use Multiple Personal Greetings’’ on page 33).  
Recording Your Basic Greeting  
To record your basic greeting:  
3
1
1. Press  
from the Main Menu. Speak your greeting at the tone.  
You may need to enter a greeting number before you speak your greeting.  
2. (Optional): Press one of the following:  
1
2
1
Pause (and  
Play back.  
again to continue recording).  
3
3
D
(
)
Delete and begin again.  
*
*
#
3. Press  
to approve. Do one of the following:  
Follow the prompts to activate the greeting.  
#
Press  
to leave the greeting inactive.  
 
   
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Record a Greeting for Callers  
Page 9  
Stop/  
continue  
recording  
Personal  
greeting  
administration  
Delete  
If  
greeting not  
Listen to  
greeting  
recorded  
Record  
greeting  
Playback  
Record  
Greeting  
greeting  
number  
Approve  
Active  
Review  
status  
Not  
active  
Scan  
greetings  
If  
Play  
Activate  
previously  
recorded  
greetings  
greeting  
recorded  
Activate  
greeting  
Re-record  
Delete  
Approve  
4pgchrec LJK 032696  
Figure 4. Record Basic Greeting2  
Recording a Special Greeting for  
Voice/Fax Messages  
Fax messaging is new. So your greeting should briefly tell callers how to send a fax to  
your mailbox number.  
Example:  
This is Richard Hyatt. I’m away from my desk. Please leave a message at the tone. My  
telephone is also a fax line. To send me a fax, send it to this number the same way you  
send any fax.”  
2. The bold line in this figure shows the simplest, most direct path.  
 
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Record a Greeting for Callers  
Page 10  
Recording a Special Greeting for a  
Personal Fax Extension  
If you receive frequent faxes, your system administrator may set up a second fax-only  
extension, your personal fax extension. In this case, your greeting should tell callers how  
to send a fax to your fax extension.  
Example:  
This is Diane Downer. I’m unable to take your call; please leave a message at the tone.  
If you want to send me a fax, please call my fax number at 332-3626.”  
NOTE:  
A personal fax extension does not accept voice messages. To leave a voice-fax  
message, callers must call your normal extension.  
 
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Get Messages You’ve Received  
Page 11  
Get Messages You’ve Received  
You can listen to:  
Message headers, which tell you:  
— Message type(s) — voice, fax, e-mail, and/or binary file  
— Who sent the message  
— When the message was sent and how big it is  
Voice messages  
E-Mail messages. See ‘‘How the System Interprets Text/E-Mail’’ on page 45.  
You can print out:  
Fax messages  
E-Mail messages  
A cover page is included when you print. It lists the size of each component of a  
message, including the size of attached files. You can view an attached file only by using  
Message Manager or a joined e-mail mailbox.  
!
CAUTION:  
By sending or receiving an attached file, you might inadvertently spread a  
computer virus. Always check files you send or receive for viruses before running  
them.  
Multimedia Component Limits  
A single message can contain up to four message components. But it can contain only  
one component of each media type — voice, fax, e-mail, and binary file. The system  
removes any additional components of a single media type. Thus, if someone sends you  
a message with two or more components of the same media, the system tells you that  
some components couldn’t be delivered.  
For example, say that an e-mail user sends a message directly to your phone mailbox  
with a voice component and two binary files. The system stores only the first binary file in  
your phone mailbox.  
Tips  
See ‘‘Joined Telephone and E-Mail Mailboxes’’ on page 49  
for a description of what messages may or may not appear  
in your phone mailbox.  
Listening to a Voice/E-Mail Message  
2
1. Press  
from the Main Menu. Listen to the header of the first message.  
 
     
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Get Messages You’ve Received  
Page 12  
If someone sends you a message with two or more components of the same  
media, the system tells you that some components couldn’t be delivered. In this  
case, contact the sender to find out what you failed to receive.  
2. Press any of the following:  
0
0
Listen to the voice or e-mail message, if any. Press  
rewind and listen from the start.  
again to  
With a joined e-mail mailbox, you may hear headers that don’t  
have an attached message. See ‘‘Joined Telephone and E-Mail  
Mailboxes’’ on page 49 for more information.  
2
2
Rewind to the start of the message. Press  
previous message.  
to skip to the  
*
3
2
Play back the header after pressing  
.
1
Print the fax or e-mail, if any. See ‘‘Printing Fax/E-Mail  
Messages’’ on page 15.  
*
9
8
4
7
6
5
Increase speed  
Decrease speed  
Increase volume  
Decrease volume  
Skip forward  
Skip backward  
6
5
Skip to next message component  
Skip to previous message component  
*
*
Responding to a Message  
1
3. (Optional): Press , and one of the following:  
0
Call the sender. In this case, you exit your mailbox.  
1
2
3
4
Reply to the sender by voice mail.  
Forward with comment at the beginning.  
Forward with comment at the end.  
Record and address a new message.  
0
If you press any key other than , continue with Steps a, b, and c.  
a. Record and address your message, if necessary. See Step 4 in ‘‘Sending a  
Voice or Voice-Fax Message’’ on page 19. (If you’re replying to the sender,  
you don’t need to address the message.)  
#
b. Press  
to approve, if necessary.  
 
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Get Messages You’ve Received  
Page 13  
#
#
c. Press  
to send, or enter a delivery option, then press . See ‘‘Enhanced  
Delivery Options’’ on page 23.  
NOTE:  
The components of a response or message you forward always have  
the following sequence:  
Voice  
Fax  
E-Mail File  
The system puts the message components in this sequence even if  
the original sequence was different.  
Acting on a Message  
4. Press one of the following:.  
D
3
(
)
Delete the message.  
*
*
U
8
* * ( * *  
)
)
Undelete the message.  
#
Save and skip to the next message.  
Save and skip to the previous message.  
2
*
H
4
* * ( * *  
Hold the message in the current category and  
skip to the next message.  
#
Skip to the next message category.  
*
Tips  
Your mailbox keeps incoming messages until you delete  
them or until the system deletes them automatically.  
Because space is limited, it is wise to review and delete  
messages regularly.  
If you have a joined mailbox, deleting a message from  
your phone mailbox may also delete the same message  
in your e-mail mailbox. See ‘‘Joined Telephone and  
E-Mail Mailboxes’’ on page 49.  
 
     
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Get Messages You’ve Received  
Page 14  
Call sender  
Listen to  
message  
Yes  
Reply to sender  
by voice mail  
Attach  
original  
Respond  
Record  
message  
No  
Log into  
mailbox  
Forward with  
Skip to  
next category  
comment at beginning  
Get  
messages  
Forward with comment  
at end  
Replay  
header  
Record a new message  
Listen to  
message  
header  
Skip to  
next header  
Hold message in  
current category  
Print to default fax machine  
Delete  
Enter  
Enter  
Fax print Fax machine  
prefix  
number/extension  
Print fax  
and e-mail  
Print to fax machine  
attached to your phone Press  
START  
on  
fax machine  
4incom LJK 032696  
Figure 5. Get and Respond to Messages3  
3. The bold line in this figure shows the simplest, most direct path.  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Get Messages You’ve Received  
Page 15  
Handling a Call When You Hear Fax Tones  
You may answer your phone and hear fax tones. Fax tones indicate someone’s trying to  
send you a fax. In this case, you must manually transfer the call to your mailbox.  
To transfer the call to your mailbox, do the following (marked with an X):  
Option One ____  
1. Press TRANSFER on your telephone.  
2. Enter the Transfer into Mailbox code.  
3. Press TRANSFER again.  
This action sends the fax call to your mailbox.  
Option Two ____  
1. Press TRANSFER on your telephone.  
2. Enter the Transfer into Mailbox code.  
3. Enter your mailbox extension when prompted.  
4. Press TRANSFER again.  
This action sends the fax call to your mailbox.  
Printing Fax/E-Mail Messages  
To print a fax or e-mail:  
2
1. Press  
from the Main Menu.  
2. Listen to the message header.  
1
3. Press  
to print the fax and/or e-mail portions of the message.  
*
 
           
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Get Messages You’ve Received  
Page 16  
4. Select one of the following options:  
#
Print to your  
default fax  
machine.  
Press . Important. You must already have  
selected and set up your default fax printer. See  
‘‘Set Fax/E-Mail Print Options’’ on page 27.  
6
Print to the fax  
machine  
attached to your  
phone.  
Press  
.
*
Press START on the fax machine, and hang up.  
The button on your fax machine may be labeled  
something other than START. Common alternates  
are PRINT and RECEIVE.  
Print to a fax  
machine you  
specify  
Enter the fax print prefix and the fax machine’s  
extension/phone number.  
#
Press  
.
For this option, you must enter a fax print prefix  
and the correct number of digits for the  
extension/phone number of the fax machine.  
Fax Print Prefixes  
Your system administrator may designate the same fax print prefix for internal, local, long  
distance, and international calls or a different prefix for each call type.  
Examples:  
To print to a fax  
You might use prefix  
Followed by  
machine that is . . .  
3
3
F
Within your system  
(
for fax)  
4 digits (for example,  
extension 5679)  
5
F
L
An external local  
telephone call  
(
for fax  
8 digits (for example,  
9 555 3201)  
local)  
A long-distance  
telephone call  
10 digits (for example,  
9 303 555 3201)  
fax long distance)  
Printing All New Faxes at Once  
See ‘‘Scan/Print Messages Quickly’’ on page 44.  
Downloading a Fax or E-Mail to a  
Modem-Equipped Computer  
Downloading faxes or e-mail to a modem-equipped PC or laptop is similar to printing  
from a fax machine with a handset.  
To download a fax or e-mail to a PC or laptop:  
1. Set up your modem and fax-software:  
 
           
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Get Messages You’ve Received  
Page 17  
a. Connect the fax modem to the computer with a serial cable (if you’re using  
an external modem).  
b. Connect your telephone wall jack to the modem jack marked “Line.”  
c. Connect the telephone set to the modem jack marked “Phone.”  
d. Disable the ANSWER ON (number of rings) and/or AUTOMATIC RECEIVE options  
in your fax-software dialogue.  
e. Enable the MANUAL RECEIVE in your fax-software dialogue.  
2. Place a call to your mailbox from the telephone handset.  
2
3. Press  
4. Press  
5. Press  
to listen to the message.  
1
to print.  
*
*
6
to print on the fax machine from which you are calling. (Here, your PC  
or laptop substitutes for the fax machine.)  
6. At the prompt, select MANUAL RECEIVE from the fax-software dialogue.  
NOTE:  
Your fax dialogue choice may be labelled something other then MANUAL  
RECEIVE. Common alternates are START, CONNECT, RECEIVE, or PRINT. Press  
whatever key begins the downloading process.  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Record and Send Messages  
Page 18  
Record and Send Messages  
Sending voice, fax, voice-fax, and voice-e-mail messages from your mailbox are similar  
tasks, but there are important differences:  
You can record and send a voice message from any telephone.  
You can send a fax or voice-fax message from any telephone attached to a fax  
machine.  
You can send a fax to your own mailbox and forward the fax (forwarding requires  
that you attach a voice comment).  
You can record and send a voice-e-mail or a voice-fax-e-mail message (with or  
without attached files) only if you first send the e-mail to your phone mailbox (from  
Message Manager or your e-mail mailbox) and then forward it with an attached  
fax. (Of course, you can send voice-e-mail and voice-fax-e-mail messages in a  
single step with Message Manager or an integrated e-mail mailbox.)  
!
CAUTION:  
By sending or receiving an attached file, you might inadvertently spread a  
computer virus. Always check files you send or receive for viruses before  
running them.  
Multimedia Component Limits  
Any message you send or forward can contain only one fax, one e-mail, and one  
attached file component. You cannot forward a fax and attach a second fax to a  
message.  
 
       
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Record and Send Messages  
Page 19  
Sending a Voice or Voice-Fax Message  
NOTE:  
This procedure says to record the message, then address it. For an alternative  
sequence, see ‘‘Addressing a Message Before Recording It’’ on page 53.  
1
1. Press  
from the Main Menu.  
2. Record your voice message at the tone.  
(Optional): To edit, press one of the following:  
1
2
1
Pause. Press  
Play back.  
again to continue recording.  
3
D
3
(or  
)
Delete (and begin again).  
*
*
#
3. Press  
to approve the message.  
4. To address, select one or more of the following:  
#
Enter the user’s extension and press  
.
If the user is in a different location, you may need to also add a prefix.  
#
Enter an enhanced list extension and press  
.
An enhanced list is a large list of users that your administrator makes. The  
system automatically forwards the message you send to each user in the  
enhanced list. Users on certain systems may not be able to reply to you  
1
1
9
1
1
6
1
4
1
0
with  
,
,
, or  
. You may want to include a comment  
about this in your message.  
NOTE:  
You should schedule delivery of messages to enhanced lists for  
off-peak hours, for example, at 10:00 p.m. or 4:00 a.m. That way,  
delivery of messages will not conflict with other user-generated  
traffic.  
To send to an e-mail user:  
a. Be sure you are in name-addressing mode. You may need to press  
2
A
(
) to change addressing modes.  
*
*
b. Enter the name, last name first, of the e-mail user.  
#
c. Press  
.
To send to a mailing list:  
L
a. Press  
to access a list.  
*
#
b. Enter the list owner’s extension and press  
.
#
If you’re the owner, press  
.
#
c. Enter the list ID (name) and press  
.
 
       
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Record and Send Messages  
Page 20  
#
5. Press  
to approve the address.  
5
6. (Optional): To attach a fax, press  
.
This option works only if you are using a phone attached to a fax machine.  
#
#
7. Press  
to send. Or, enter other options, and press  
to send. See ‘‘Enhanced  
Delivery Options’’ on page 23.  
8. If attaching a fax, do the following:  
a. Load the document into the fax machine.  
b. Press START on the fax machine.  
NOTE:  
The button on your fax machine may be labeled something other than START.  
Common alternates are SEND, TRANSMIT, and CONNECT.  
Pause  
Private  
Log into  
mailbox  
Continue  
Playback  
Priority  
Record  
message  
Approve  
addresses  
Speak  
Approve  
Delete  
Schedule  
delivery  
message  
Address  
message  
Fax only  
(no voice)  
File a  
copy  
Attach  
a fax  
Approve  
If attaching a  
fax, press  
START  
on fax machine  
and hang up  
4el-rsof LJK 032696  
Figure 6. Recording and Sending Messages4  
4. The bold line in this figure shows the simplest, most direct path.  
 
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Record and Send Messages  
Page 21  
Sending a Fax-Only Message  
To send a fax-only message from a telephone that is attached to a fax machine:  
1
1. Press  
2. Press  
from the Main Menu.  
#
to bypass voice recording.  
3. Address the message. (See Step 4 in‘‘Sending a Voice or Voice-Fax Message’’ on  
page 19.)  
#
4. Press  
to approve addresses.  
5. Load the document into the fax machine.  
#
#
6. Press  
to send. Or, enter other options, and press  
to send. See ‘‘Enhanced  
Delivery Options’’ on page 23.  
7. Press START on the fax machine.  
The button on your fax machine may be labeled something other than START.  
Common alternates are SEND, TRANSMIT, and CONNECT.  
Sending a Voice-Fax Message by Forwarding  
a Fax  
You can send a fax to your own mailbox and then forward the fax. However, you must  
always attach a voice message when you forward a fax.  
1. From any fax machine, send a fax to your own mailbox.  
2. Log into your mailbox.  
2
3. Press  
4. Press  
from the Main Menu. Listen to your message headers.  
1
2
to forward the fax with your voice comment attached.  
5. Speak your message at the tone.  
(Optional): To edit, press one of the following:  
1
Continue recording.  
2
3
Play back.  
D
3
(
)
Delete (and begin again).  
*
*
#
6. Press  
to approve the voice message.  
7. Address the message. (See Step 4 in ‘‘Sending a Voice or Voice-Fax Message’’ on  
page 19.)  
#
8. Press  
when finished addressing.  
#
#
9. Press  
to send. Or, enter other options, and press  
to send. See ‘‘Enhanced  
Delivery Options’’ on page 23.  
 
       
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Record and Send Messages  
Page 22  
Sending a Multimedia Message by  
Forwarding E-Mail and Attached Files  
You can send e-mail and/or an attached file to your own phone mailbox and then forward  
it. However, you must record a voice message when you forward e-mail or an attached  
file. You may also attach a fax.  
1. From your e-mail mailbox or from Message Manager, send an e-mail and/or  
attached file message to your own phone mailbox.  
2. Log into your mailbox.  
2
3. Press  
4. Press  
from the Main Menu. Listen to your message headers.  
1
2
to forward the e-mail/attached file with your voice comment attached.  
5. Speak your message at the tone.  
(Optional): To edit, press one of the following:  
1
Continue recording.  
2
3
Play back.  
D
3
(
)
Delete (and begin again).  
*
*
#
6. Press  
to approve the voice message.  
7. Address the message. See Step 4 in ‘‘Sending a Voice or Voice-Fax Message’’ on  
page 19.  
#
8. Press  
when finished addressing.  
5
9. (Optional): To attach a fax, press  
.
#
#
10. Press  
to send. Or, enter other options, and press  
to send. See ‘‘Enhanced  
Delivery Options’’ on page 23.  
11. If attaching a fax, do the following:  
a. Load the document into the fax machine.  
b. Press START on the fax machine.  
NOTE:  
The button on your fax machine may be labeled something other than  
START. Common alternates are SEND, TRANSMIT, and CONNECT.  
 
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Record and Send Messages  
Page 23  
Enhanced Delivery Options  
When you have created/addressed a message and are ready to send, several delivery  
options are available. Select any of the following:  
0
Review delivery options  
1
1
Make your message private. (Press  
again to undo.)  
NOTE:  
The person receiving a private message can’t forward it.  
NOTE:  
The system cannot deliver a private message to an e-mail user.  
2
2
Make your message priority (if available). (Press  
again to undo.)  
NOTE:  
The system places a priority message in a mailbox ahead of all  
other messages, regardless of when the other messages were  
received.  
3
3
Schedule delivery. (Press  
To schedule delivery:  
again to undo.)  
a. Enter the delivery time (405 = 4:05).  
#
2
A
7
P
b. Enter  
(
) for AM or  
(
) for PM and press  
.
#
c. Enter month and day of delivery (502 = May 2nd) and press  
#
3
D
d. Press  
to approve or  
(or  
) to start over.  
*
*
You should schedule delivery of messages to enhanced lists for  
off-peak hours, for example, at 10:00 p.m. or 4:00 a.m. That way,  
delivery of messages will not conflict with other user-generated  
traffic.  
4
5
4
File a copy. (Press  
again to undo.)  
Include a fax (only if you are calling from a telephone attached to a fax  
machine).  
 
   
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Record and Send Messages  
Page 24  
If attaching a  
fax, press  
START  
on fax machine  
and hang up  
Log into  
mailbox  
Approve  
Options  
Create a  
message  
Private  
Priority  
Address  
the  
message  
Enter  
A.M.  
Deliver at  
next occurrence  
Enter  
Hour Minutes  
:
Schedule  
delivery  
Delete  
Enter  
Enter  
P. M .  
Month Day  
File a  
copy  
Approve  
Attach a  
fax  
Figure 7. Enhanced Call Delivery5  
5. The bold line in this figure shows the simplest, most direct path.  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Leave a Message When a User Doesn’t Answer  
Page 25  
Leave a Message When a User Doesn’t  
Answer  
If you call a user who doesn’t answer, your call goes to the user’s mailbox. At this point,  
you have several options for making full and efficient use of the system. When you hear  
the user’s mailbox greeting, do any of the following:  
1
1. (Optional): Press  
to dial through the greeting (if you won't be missing  
information in the greeting).  
2. Record your voice message at the tone.  
Leave a detailed message (it's generally more efficient to convey information than  
just requesting a return call).  
3. (Optional): To edit, press one of the following:  
1
2
1
Pause. Press  
Play back.  
again to continue recording.  
3
D
3
(or  
)
Delete (and begin again).  
*
*
#
4. Hang up, or press  
to approve the message and enter other options. See  
‘‘Enhanced Delivery Options’’ on page 23.  
5. If attaching a fax, do the following:  
a. Load the document into the fax machine.  
b. Press START on the fax machine.  
 
   
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Leave a Message When a User Doesn’t Answer  
Page 26  
Before or after leaving a message, you can transfer to another extension.  
To transfer to another extension:  
8
a. Press  
T (  
).  
*
*
b. Enter the extension.  
#
c. Press  
.
NOTE:  
If you record a message and either hang up or go to another option, the system  
automatically delivers your message to the person you are calling. To prevent  
D
3
delivery of your message, you must delete it with  
(
).  
*
*
Mailbox answers  
subscriber’s  
phone  
If attaching a  
fax, press  
START  
on fax machine  
and hang up  
Private  
Priority  
Hang up  
Approve  
Transfer Enter  
Approve  
Extension  
Speak  
message  
Stop/  
Escape to  
attendant  
continue  
recording  
Attach  
a fax  
Review  
Delete  
Figure 8. Leaving a Message and/or Fax6  
6. The bold line in this figure shows the simplest, most direct path.  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Set Fax/E-Mail Print Options  
Page 27  
Set Fax/E-Mail Print Options  
To print faxes and e-mail to the same fax machine each time, select the telephone  
number of a fax machine as your default fax print number.  
To select your default fax/e-mail print number:  
5
1
3
1. Press  
2. Press  
from the Main Menu.  
to select the default fax print number.  
3. Enter the fax print prefix number and the default fax print number.  
For example:  
When the fax-print prefix is 329 (FAX) and the fax machine extension is 12345,  
enter 32912345.  
NOTE:  
You must enter a fax print prefix. Attach this prefix to the front of the  
extension or telephone number of the fax machine. You must also use the  
correct number of digits in the phone number or extension of the fax  
machine.  
#
4. Press  
to approve.  
5. (Optional if autoprint is turned on): Press:  
9
Y
N
(
)
Turn on autodelete. Autodelete deletes each fax (and  
e-mail message if included in the same message)  
immediately after it autoprints. Manually printed faxes  
won’t autodelete.  
6
(
)
Turn off autodelete.  
 
   
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Set Fax/E-Mail Print Options  
Page 28  
Selecting Autoprint/Autodelete (Optional)  
To have your faxes print automatically to the default fax machine, do the following:  
NOTE:  
Autoprint includes e-mail if the e-mail is included in the same message as a fax.  
5
9
3
1. Press  
2. Press  
from the Main Menu.  
Y
6
N
(
) to turn autoprint on. Press  
(
) to turn autoprint off.  
3. (Optional if autoprint is turned on): To have your fax and e-mail messages deleted  
9
Y
automatically after they print to the default printer, press  
(
) to turn autodelete  
6
N
on. Press  
(
) to turn autodelete off.  
 
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Create Mailing Lists  
Page 29  
Create Mailing Lists  
A mailing list is a list of users to whom you might send a message simultaneously. A  
mailing list can save you a lot of time if you periodically send messages to the same  
group or groups of people.  
5
1
1
1. Press  
from the Main Menu.  
#
2. Enter the list ID (up to six letters or digits) and press  
3. Press one of the following:  
.
1
Make the list private.  
2
Make the list public  
#
4. Enter an address and press  
.
If the user is in a different location, you may need to add a prefix to the extension.  
NOTE:  
When including e-mail-only users, be sure you are in name-addressing  
2
A
mode. You may need to press  
(
) to change addressing modes.  
*
*
5. Repeat Step 4 until the list is complete.  
#
6. Press  
to approve..  
Tips  
When creating a list, you can also include an existing  
L
5
list by entering  
(
) at step 4.  
*
*
 
   
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Create Mailing Lists  
Page 30  
Alternate  
addressing  
Private  
Public  
Create  
list  
Log into  
mailbox  
Enter  
List ID  
Approve  
Enter  
Extension  
Enter  
Name  
Personal  
options  
admin.  
Add  
Yes  
entries/  
change  
status  
Review  
list  
Modify  
status  
members  
List  
admin.  
Listen  
Summary  
of all  
No  
Previous  
entry  
Rewind to  
previous  
list  
lists  
Listen to  
list ID  
Skip  
entry  
Review/  
modify list  
Skip to  
next list  
Delete  
entry  
Delete  
list  
Enter  
Owner  
Extension  
Add more entries  
Enter  
List ID  
Review  
Enter  
Extension  
Stop  
Approve  
Enter  
Name  
4maillop LJK 032696  
Figure 9. Create a Mailing List7  
Deleting Addresses from a List  
There are two ways to delete addresses:  
D
3
Review the list until you find an address, then press  
(
), or  
*
*
At step 4 (when creating a list), enter the address again and press  
D
3
(
)
*
*
NOTE:  
Though it appears that you have added a recipient twice, by deleting that  
number immediately after you add it, it will be deleted.  
7. The bold line in this figure shows the simplest, most direct path.  
 
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Create Mailing Lists  
Page 31  
Scanning List Summaries  
5
1
2
1. Press  
from the Main Menu.  
2. Listen to the list summary.  
3. Press any of the following:  
#
Skip to next list.  
D
3
(
)
Delete the entire list.  
*
*
0
Review/modify list members. See ‘‘Reviewing and  
Modifying a List’’ on page 31.  
Reviewing and Modifying a List  
5
1
3
1. Press  
from the Main Menu.  
#
2. Enter the list owner’s extension and press . (If you own the list, you need only  
#
press .)  
#
3. Enter the list ID and press  
.
4. Listen to the first name, then press any of the following:  
#
Skip to the next name.  
3
D
(
)
Delete the name.  
*
*
2
Repeat the name.  
2
2
1
Return to the previous name.  
Review from the beginning.  
*
1
Add entries or change public/private status, then do the  
following:  
Y
9
N
6
a. Press  
(
) or  
(
) to change the status.  
#
b. Enter the address and press  
c. Listen to the name.  
.
d. Repeat steps b and c for each addition.  
Stop reviewing/modifying specified entries.  
#
*
#
5. Press  
when finished reviewing.  
 
     
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Set the Message Medium You Want to Get First  
Page 32  
Set the Message Medium You Want to Get  
First  
You can set your mailbox so that the first messages you get over the telephone are in a  
specific medium. Thus, if you specify faxes as your preferred medium, you get all new  
faxes before any new voice messages, e-mail messages, or binary files. You also get all  
old faxes before any old messages in other media.  
The preferred medium you set also applies to multimedia messages whose primary  
medium matches the one you set. For example, say that a new voice/fax/e-mail message  
arrives in your mailbox. If your preferred medium is fax and most of this new message  
consists of a fax, you will get the message before any other voice, e-mail, or binary file  
messages that are in a single medium.  
NOTE:  
The system still plays priority messages first, regardless of their primary medium.  
Setting the Preferred Medium  
5
8
1. Press  
2. Press:  
to access the preferred media list.  
0
1
2
3
4
7
No preferred media (keep a chronological order)  
Voice  
Fax  
Text  
Binary files  
R
(
)
Return to Main Menu  
*
*
 
   
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Create and Use Multiple Personal Greetings  
Page 33  
Create and Use Multiple Personal  
Greetings  
After you have recorded several personal greetings, you may want to assign those  
greetings to specific types of incoming calls. Besides the basic mode of using one  
greeting for all calls, you can set up specific greetings for:  
Internal and external calls  
Busy and no-answer calls  
Prime-time internal, prime-time external, and out-of-hours calls  
Prime-time busy, prime-time no-answer, and out-of-hours calls  
The first step is to define the types of calls you want to differentiate; then move on to  
changing call-type definitions and assigning greetings to call types.  
Call Types  
Internal  
Calls from inside your business location.  
Calls from outside your business location.  
External  
Busy  
Calls that come in when you’re using your telephone  
line(s).  
No answer  
Calls that come in when you don’t answer.  
Out-of-hours  
Calls that come in after standard business hours (as  
defined by your system administrator).  
(You must activate weekend greetings manually.)  
 
     
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Create and Use Multiple Personal Greetings  
Page 34  
Defining Call Types the First Time  
3
4
1. Press  
from the Main Menu.  
2. Press one of the following:  
1
Differentiate internal/external calls.  
Differentiate busy/no-answer calls.  
2
3. Press one of the following:  
3
Differentiate out-of-hours calls.  
Make no distinction between prime time and out-of-hours calls.  
4
Changing Call Types  
3
4
1. Press  
from the Main Menu.  
2. Press any of the following:  
1
Differentiate internal/external calls.  
2
3
4
5
Differentiate busy/no-answer calls.  
Differentiate out-of-hours calls.  
Turn off out-of-hours differentiation.  
Use a single greeting for all calls (negate call-type  
definition).  
#
3. Press  
to approve, then see ‘‘Assigning Greetings to Call Types’’ on page 34.  
Assigning Greetings to Call Types  
3
1. Press  
from the Main Menu.  
2. Listen to the summary of active greetings.  
3
3. Press  
to activate a greeting.  
4. Enter a number (0 to 9) to indicate which greeting you want to assign to a call  
type.  
5. Press any of the following:  
1
Use the greeting for each call type.  
2
Use the greeting for internal (or busy) calls.  
 
       
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Create and Use Multiple Personal Greetings  
Page 35  
3
Use the greeting for external (or no-answer) calls.  
4
Use the greeting for out-of-hours calls.  
5
Use a single greeting for all calls (negate call-type  
definition).  
#
6. Press  
7. Press  
to approve.  
R
7
(
) to return to the Main Menu.  
*
*
NOTE:  
To set up different greetings strictly for prime-time and out-of hours calls, you must  
assign the same greeting to the two prime-time call types (internal/external or  
busy/no-answer) and a second greeting for out-of-hours calls.  
Activating Previously Recorded Greetings  
3
3
1. Press  
from the Main Menu.  
2. Enter the greeting number.  
3. Listen to the prompts for instructions on activating call types.  
 
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Create and Use Multiple Personal Greetings  
Page 36  
Scanning All Greetings  
3
2
1. Press  
from the Main Menu.  
2. Listen to the status of the first greeting.  
3. Press any combination of the following:  
0
Listen to a greeting.  
1
Re-record a greeting.  
D
3
(
)
Delete and skip to the next greeting.  
Return to the previous greeting.  
Save and skip to the next greeting.  
*
*
2
#
#
4. Press  
to quit scanning.  
*
 
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Create and Use Multiple Personal Greetings  
Page 37  
DEF  
Create Personal Greetings  
3
Listen to  
greetings  
Oper  
0
Change  
or create  
greetings  
Stop/continue 1  
Enter greeting  
Use  
1
Play back  
Delete  
2 3  
3 or  
#
number and  
speak new  
greeting  
for all  
calls  
1
D
Approve/save  
Scan  
greetings  
If call types  
have been  
administered  
ABC  
2
Activate  
Use for each call type  
0
greetings  
Use for internal or busy 1  
Use for external or  
If call types  
Enter  
greeting  
number  
DEF  
have been  
3
no answer  
Use for Out-of-Hours  
Approve  
2
3
#
administered  
Differentiate:  
Administer  
call types  
1
2
3
Internal/external  
Busy/no answer  
Out-of-Hours  
GHI  
4
Turn off Out-of-Hours  
Same greeting for  
all calls  
4
5
#
Approve  
p_greet1 CJL 032796  
Figure 10. Create Multiple Personal Greetings  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Check and Reuse Outgoing or Filed Messages  
Page 38  
Check and Reuse Outgoing or Filed  
Messages  
After you’ve sent a message, it progresses through a series of status categories. These  
categories are::  
Undelivered  
Not yet sent because it’s scheduled for future delivery.  
You can listen to, re-address, and re-record the  
message prior to delivery.  
Delivered  
Delivered but not yet listened to.  
Delivered and listened to.  
Accessed  
Undeliverable  
Can't be delivered, usually because the recipient's  
mailbox is full. You can listen to, re-address, and  
re-record the message.  
Filed  
Copies and saves the outgoing message to re-send  
and/or modify.  
You can check the status of outgoing messages. Or you can select, modify, and re-send  
them.  
Checking the Status of Messages You’ve Sent  
To check the status of outgoing messages:  
4
1. Press  
from the Main Menu.  
2. Listen to the first category and message header.  
 
   
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Check and Reuse Outgoing or Filed Messages  
3. Press any or none of the following:  
Page 39  
0
Listen to the message.  
1
Modify/re-send modified messages.  
2
3
D
2
Play back the message header.  
Delete and skip to the next message.  
Return to previous messages.  
3
(
)
*
*
2
#
Save and skip to the next message.  
Skip to the next message category.  
#
*
NOTE:  
For delivered or accessed messages, you can listen to the headers only. After you  
review an accessed message header, the system deletes the header  
automatically.  
Changing and Re-sending a Message  
1
4. Press  
to change and/or re-send the selected message.  
#
Press  
to re-send the message as is.  
To change the message:  
1
a. Press  
.
b. Speak the message at the tone.  
c. (Optional): To edit, press one of the following:  
1
Continue recording.  
2
3
Play back.  
D
3
(
)
Delete (and begin again).  
*
*
#
d. Press  
to approve.  
Re-sending a Message  
5. For filed and undeliverable messages:  
L
5
a. Enter address(es) or list via  
(
).  
*
*
#
#
#
b. Press  
press  
to approve and send immediately, or enter delivery options and  
.
For undelivered messages:  
#
a. Enter additional addresses and press  
.
1
b. Press  
to review and edit original addresses.  
*
 
     
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Check and Reuse Outgoing or Filed Messages  
Page 40  
c. Change delivery times or options.  
Tips  
You can change/re-send three types of outgoing messages:  
Undelivered (scheduled for future delivery)  
Undeliverable (incorrect address or recipient’s mailbox  
is full)  
Filed  
#
#
Press  
to re-send an undelivered message to the  
original recipient only.  
If you re-send a filed message, it leaves the file cabinet  
portion of your mailbox. You must file a copy again to retain  
it.  
Skip to next  
category  
Skip  
Log into  
mailbox  
Record / modify  
new message  
Listen  
Listen to  
Change/  
header  
send again  
Approve and resend  
existing message  
Check status  
of outgoing  
messages  
Delete  
4existms CJL 032696  
Figure 11. Checking Status of Messages You’ve Sent8  
8. The bold line in this figure shows the simplest, most direct path.  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Create a Personal Directory  
Page 41  
Create a Personal Directory  
You can create a personal directory of abbreviated names (aliases) for frequently used  
addresses. Essentially, it’s a sophisticated speed-dialing feature.  
NOTE:  
A
2
You must be addressing by name  
(
) to use an alias as an address.  
*
*
Creating and Appending a Directory  
5
2
1
1. Press  
from the Main Menu.  
#
2. Enter an address and press  
.
You can enter most addresses in your personal directory using name or number  
addressing. However, you must identify an e-mail-only user with name  
addressing.  
3. Listen to your entry’s address.  
D
3
If the name is incorrect, press  
(
) to delete and repeat step.  
*
*
#
4. Enter your abbreviated version of the address (up to 10 characters) and press  
.
5. Repeat Steps 2 to 4 to add more names to your personal directory.  
#
6. Press  
to approve.  
Log  
into  
mailbox  
Alternate  
addressing  
Personal  
options  
admin.  
Approve  
Delete  
Add  
entries  
Enter  
Alias  
Enter  
Extension  
Personal  
directory  
Delete  
Review  
all  
entries  
Enter  
Name  
Repeat as necessary  
Review  
specific  
entries  
4pdo LJK 032696  
Figure 12. Create a Personal Directory9  
 
     
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Create a Personal Directory  
Page 42  
Reviewing and Deleting Entries from a Directory  
5
2
1. Press  
2. Press:  
from the Main Menu.  
2
to review all aliases. While listening to each entry, press:  
#
Skip to the next alias.  
D
3
(
)
Delete.  
*
*
2
2
Return to the previous alias.  
Stop reviewing.  
#
#
3
to review specific aliases:  
#
a. Enter an alias to review and press  
.
b. Listen to the corresponding address.  
D
3
c. Press  
(
) to delete.  
*
*
d. Repeat for more aliases.  
#
e. Press  
to stop reviewing.  
*
R
7
3. Press  
(
) to return to the Main Menu.  
*
*
Tips  
The system refers to your personal directory  
automatically each time you enter a name  
address.  
The system doesn’t care what numbers or letters  
you use for each alias.  
A common method is to use two- or three-letter  
abbreviations that use people’s initials. For  
example, for Mel F. Lewis, you might enter M F L  
instead of the longer name.  
You can also use an alias when transferring out  
8
of the system with  
T (  
).  
*
*
9. The bold line in this figure shows the simplest, most direct path.  
 
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
How to Use Directory Assistance  
Page 43  
How to Use Directory Assistance  
If you know the name of a person, you can use directory assistance to find that person’s  
extension. If you know the extension, you can use directory assistance to find the name  
of the person with that extension.  
N
6
1. Press  
) from anywhere in the system.  
* * ( * *  
2. Do one of the following:  
To hear the extension number associated with a name, enter the name (last  
#
name first, with no spaces between the first and last name), then press  
.
A
2
To hear the name associated with an address, press  
(
), enter the  
*
*
#
address, then press  
.
Tips  
The extension you hear associated with a name is not  
always the entire address.  
Add the appropriate prefix numbers for users on remote  
systems.  
 
   
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Scan/Print Messages Quickly  
Page 44  
Scan/Print Messages Quickly  
The autoscan option lets you get messages automatically with just 2 button presses.  
Autoscan is useful for car telephone users because it requires fewer button presses.  
The autoscan option also lets you print all new faxes (and e-mail messages, if included  
with a fax). Note however that this option doesn’t print e-mail if a fax is not also included  
in the same message.  
7
1. Press  
from the Main Menu, then press:  
1
Scan headers and messages.  
Scan headers only.  
2
3
4
Scan messages only.  
Print all new faxes.  
2. Use the RESPOND and ACT ON options as necessary.  
Headers  
and messages  
Header  
Message  
Headers  
only  
Log into  
mailbox  
Header  
Auto  
message  
scan  
Messages  
only  
"Messages"  
Message  
"No  
Print to default  
fax machine  
Print new  
faxes and  
e-mail  
messages"  
Return to  
activity menu  
messages  
Enter  
Enter  
Fax print Fax machine  
prefix  
number/extension  
Print to fax  
machine you’re  
calling from  
Press  
START  
4amso LJK 032696  
on fax machine  
Figure 13. Autoscanning Messages/Autoprinting All New Faxes  
 
   
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
How the System Interprets Text/E-Mail  
Page 45  
How the System Interprets Text/E-Mail  
Your system changes e-mail into speech so you can listen to it. The system follows  
certain rules to make these changes. Therefore, some parts of an e-mail message may  
sound odd because of the way the system interprets it. The following list explains what  
things might sound odd.  
Acronymsand  
abbreviations  
that use  
The system normally pronounces words exactly as they are  
spelled. The system also pronounces acronyms as words.  
For example, for unicef, the system says “UNICEF.”  
capital letters  
The system also pronounces many all-capital abbreviations  
letter by letter. For example, for IBM, the system says “I B  
M.”  
However, the system may inappropriately pronounce some  
all-capital abbreviations as words. For example, the  
abbreviation VAT stands for the value-added tax typical of  
European countries. The system reads this abbreviation as  
“vat,” not “V A T.”  
If a period (.) appears before a space in an all-caps  
abbreviation, the system ignores it. Thus, for V. A. T. , the  
system says “V A T.” If a period is followed by a letter or  
number, the system says “period.”  
Other  
common  
abbreviations  
The system pronounces many common abbreviations in  
their full form. For example, the system pronounces Wed.  
as “Wednesday,” Mr. as “Mister”, and Oct. as “October.” It  
also pronounces re: as “regarding.”  
However, some abbreviations may have more than one  
interpretation. In these cases, the system may pronounce  
the wrong interpretation. For example, Dr could be “drive,”  
“doctor,” or “Denver.” But the system is sensitive to the  
context of the abbreviation. So if the context is clear, the  
system usually uses the correct interpretation.  
Dates  
Times  
The system pronounces numbers written with two single slashes  
(/) as dates. For example, the system says “April tenth, 1996,” if  
written as 04/10/96. However, the system pronounces 04/10  
(without the year) as “four tenths.” Also, the system doesn’t  
pronounce numbers with single dashes(-) as dates. For example,  
the system says “4 dash 10 dash 96” if written as 4-10-96.  
The system pronounces numbers written with colons as hours  
and minutes, including times that use the 24-hour clock. For  
example, the system pronounces 10:23 as “ten twenty-three.” The  
system also recognizes and pronounces 24-hour-clock time.  
 
   
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
How the System Interprets Text/E-Mail  
Page 46  
Fractions  
and  
The system recognizes a slash (/) with a number before and after  
it as a fraction. For example, for 1/3, the system says “one third.”  
Decimals  
The system also recognizes decimal points. For example, for  
2.50, the system says “two point five zero.”  
Punctuation1  
The system ignores most punctuation, including the following:  
Comma (,)  
Exclamation point (!)  
Parentheses ()  
Dash (–), except with numbers before and after it  
Colon and semicolon  
Brackets, both square [ ] and curly { }  
Question mark (?)  
Slash (/) and backslash (\)  
Double quotes (“)  
Smily face — colon and right parenthesis ( :) )  
Apostrophe (‘). NOTE: The system pronounces contractions  
correctly.  
1. The system ignores a period(.) at the end of a sentence or when a space follows the period. The system  
says “period” if text follows the period. For example, U.S.A. is pronounced “U period S period A.”  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
How the System Interprets Text/E-Mail  
Page 47  
Spoken  
symbols  
The system pronounces some symbols as follows:  
ampersand (&) as “and”  
plus sign (+) as “plus sign”  
equals sign (=) as “equals sign”  
greater than (>) as “greater than sign”  
less than (<) as “less than sign”  
percent sign (%) as “percent sign”  
dollar sign ($) as “dollar sign,” or “dollars” when followed by  
numbers  
at sign (@) as “at sign”  
minus sign (-) as “minus”(with a number before and after it)  
greater than and less than (<>) as “less than sign greater than  
sign”  
less than and equals (<=) as “less than sign equals sign”  
greater than and equals (<=) as “greater than sign equals  
sign”  
circumflex (^ ) as “circumflex”  
asterisk (*) as “asterisk”  
<grin> as “less than sign grin greater than sign”  
The system ignores all other special characters.  
Other  
special  
characters  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
How the System Interprets Text/E-Mail  
Page 48  
Rules for Creating Text Messages You Send to  
Phone Mailboxes  
Because of the way the system interprets text, use the following rules when sending text  
messages to users who might listen to, not read, them:  
1. Use capital letters only at the beginning of a sentence or for very common  
all-capital abbreviations.  
2. Do not use abbreviations, if possible.  
3. For all capital abbreviations, insert a period and space between each letter, if  
possible.  
4. Write dates with slashes, including the year, or spell out the dates.  
5. Always include a space after a period, except for decimal numbers.  
6. Use a colon (:) in clock time, a slash (/) for fractions, a dollar sign ($) followed by  
numbers for dollars, and an apostrophe in contractions.  
7. Avoid all other punctuation, especially when the punctuation carries any other  
significant meaning. Instead, spell out the significant punctuation. For example,  
instead of When the $ are > 100, issue 11 (issue 12 and 13 are also sometimes  
included) sells much more quickly, write When the price is greater than 100, issue  
11 sells much more quickly. Issue 12 and 13 are also sometimes included in this  
pattern.  
 
   
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Joined Telephone and E-Mail Mailboxes  
Page 49  
Joined Telephone and E-Mail  
Mailboxes  
You may have an e-mail mailbox, such as Lotus Notes or Lotus cc:Mail mailbox, that is  
joined to your telephone mailbox. In this case, two factors affect the messages in your  
telephone mailbox:  
The options you use to join your AUDIX and e-mail mailboxes  
The frequency with which your AUDIX and e-mail mailboxes are polled and  
updated for messages and status changes  
Options to Join Mailboxes  
Options to join your mailboxes determine how messages are stored in the mailboxes.  
Options fall into two categories:  
AUDIX to E-Mail — These options apply to messages that your AUDIX mailbox  
originally receives.  
E-Mail to AUDIX — These options apply to messages that your e-mail mailbox  
originally receives.  
AUDIX-to-E-Mail Options  
These options apply to messages that your AUDIX mailbox originally receives. For more  
information about how to set up these options, see the user guide for your integrated  
messaging product.  
Option  
What It Does  
Link  
Copies any new message in AUDIX to your e-mail mailbox and  
creates a logical link between the original and the copy. You  
can then access the message in either mailbox.  
If the status of the message changes in one mailbox, it also  
changes in the other. So, if you delete the message in AUDIX,  
the message is also deleted from e-mail. If you delete the  
message from e-mail, the message is also deleted from AUDIX.  
!
CAUTION:  
With this option turned on, deleting a message from one  
mailbox also deletes it from the other mailbox.  
Copy  
headers  
only  
Copies only the header of a new message in AUDIX to your  
e-mail mailbox. A change in the status of the message header in  
e-mail doesn’t affect the status of the message in AUDIX. See  
the user guide for your e-mail integrated messaging product.  
 
           
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Joined Telephone and E-Mail Mailboxes  
Page 50  
Transfer  
Transfers any new message in AUDIX to your e-mail mailbox.  
The message is then deleted from your AUDIX mailbox. If you  
use this option, you should use only your e-mail mailbox to get  
messages because they won’t be available over the telephone.  
!
CAUTION:  
This option deletes all messages from your AUDIX  
mailbox.  
Unread  
only  
Allows the link, copy, or transfer option to apply only to new and  
unopened messages. Thus, this option doesn’t link, copy, or  
transfer old messages to the e-mail mailbox. However, if an  
unread message is linked, it remains linked when it becomes  
old.  
 
   
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Joined Telephone and E-Mail Mailboxes  
Page 51  
Remove  
old copies  
Deletes a linked AUDIX message from the e-mail mailbox after  
the number of days you specify. However, the message stays in  
your AUDIX mailbox until you manually delete it or it expires.  
Propagate  
expirations  
This option deletes a linked or copied message from the e-mail  
mailbox when the message storage time expires in AUDIX. The  
message is also deleted in your AUDIX mailbox.  
NOTE:  
Priority AUDIX messages retain their priority status in your e-mail mailbox. Private  
AUDIX messages aren’t linked or transferred to your e-mail mailbox. Only the  
message headers of private AUDIX messages are placed in joined e-mail  
mailboxes.  
E-Mail-to-AUDIX Options  
These options apply to messages that your e-mail mailbox originally receives.  
Option  
What It Does  
Link  
Copies any new message in your e-mail mailbox to your AUDIX  
mailbox and creates a logical link between the original and the  
copy. You can then access the message in either mailbox.  
If the status of the message changes in one mailbox, the status also  
changes in the other. So, if you delete the message in e-mail, the  
message is also deleted from AUDIX. If you delete the message  
from AUDIX, the message is also deleted from e-mail.  
!
CAUTION:  
With this option turned on, deleting a message from one  
mailbox also deletes it from the other mailbox.  
Copy  
headers  
only  
Copies only the header of a new message in e-mail to your AUDIX  
mailbox. A change in the status of the message header in AUDIX  
doesn’t affect the status of the message in e-mail. See the user  
guide for your integrated messaging product.  
Transfer  
Transfers any new message in e-mail to your AUDIX mailbox. The  
message is then deleted from your e-mail mailbox. If you use this  
option, you should use only your AUDIX mailbox to get messages.  
!
CAUTION:  
This option deletes all messages from your e-mail mailbox.  
Unread  
only  
Allows the link, copy, or transfer option to apply only to new and  
unopened messages. Thus, this option doesn’t link, copy, or  
transfer old messages to the AUDIX mailbox. However, if an unread  
message is linked, it will remain linked when it becomes old.  
 
           
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Joined Telephone and E-Mail Mailboxes  
Page 52  
Remove  
old  
Deletes a linked e-mail message from the AUDIX mailbox after the  
number of days you specify. However, the message stays in your  
copies  
e-mail mailbox until you manually delete it or it expires.  
NOTE:  
High priority e-mail messages retain their priority status in AUDIX. Medium priority  
messages don’t. Also, if a message has two or more components of the same  
media, the system tells you that some components couldn’t be delivered. In this  
case, you must go to your e-mail mailbox to access the missing components.  
Frequency of Polling Mailboxes  
Your system administrator sets the frequency with which your AUDIX and e-mail  
mailboxes are polled. If one mailbox has a new message, the other mailbox won’t have  
the message until the next poll. For example, say that polling happens every 30 minutes  
and a new message arrives in your e-mail mailbox one minute after the last polling. That  
message won’t show up in AUDIX for 29 more minutes.  
 
       
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Set Addressing Options  
Page 53  
Set Addressing Options  
You can address a message before you record it. To set this addressing sequence:  
1. Log into your mailbox.  
5
2. Press  
3. Press  
from the Main Menu.  
6
.
You hear the prompt, “Address before record turned on/off.”  
1
4. Press  
to change the setting.  
Addressing  
options  
Turn  
address-before-record  
off/on  
Personal options  
administration  
Log into  
mailbox  
4off-on CJL 032696  
Figure 14. Changing the Addressing Sequence  
Addressing a Message Before Recording It  
The way you record and send a message with addressing before record is shown in  
Figure 15.  
 
       
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Set Addressing Options  
Page 54  
Add addresses or lists  
Review  
lists  
Log into  
mailbox  
Enter  
Approve  
Address  
Record  
message  
Enter more  
addresses  
Enter  
Enter  
Enter  
Send  
message  
Delete  
addresses  
List ID  
Approve  
Add more addresses or lists  
If attaching a fax  
(delivery options),  
press  
Send  
Approve  
START  
on fax machine  
and hang up.  
Delivery  
Options  
4sendmsg CJL 032696  
Figure 15. Sending a Message with Address Before Record10  
10. The bold line in this figure shows the simplest, most direct path.  
 
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Leave Messages with the Guest Password  
Page 55  
Leave Messages with the Guest  
Password  
You can access a user’s mailbox by dialing your messaging system number, entering  
the user’s extension, and entering the system-wide guest password. You can leave a  
message for that user, but you can’t listen to other messages in that user’s mailbox..  
Tips  
Give the guest password to clients and friends so  
they can leave you messages quickly without ringing  
your phone.  
Leaving a Guest Password Message  
To leave a message using the guest password:  
1. Dial the system number using a touch-tone telephone.  
2. Enter the extension of the user for whom you wish to leave a message, and press  
#
.
#
3. Enter the system-wide guest password and press  
4. Leave a message for the user.  
.
Once connected to a user’s mailbox, you can use the normal edit and review  
commands.  
Figure 16 shows the steps necessary to leave a message with a guest password.  
 
     
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Leave Messages with the Guest Password  
Page 56  
If attaching a  
fax, press  
START  
on fax machine  
If sending  
a fax only  
Dial the  
system  
number  
Hang up  
Approve  
Approve  
Enter  
Guest  
password  
Enter  
Stop/continue  
recording  
Private  
Priority  
Extension  
Speak  
message  
Review  
Delete  
Attach a fax  
4gustpas CJL 032796  
Figure 16. Guest Password Operation11  
11. The bold line in this figure shows the simplest, most direct path.  
 
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Tips and Highlights  
Page 57  
Tips and Highlights  
General Message Handling  
#
Log in quickly  
From your telephone, dial the system extension, press  
(you don’t need to enter your extension), and enter your  
password.  
Log in from a  
system telephone  
From any telephone connected to your company’s  
system, dial the system extension, then enter your  
extension and password.  
Log in from a  
remote telephone  
From any telephone not connected to your company’s  
system, dial the complete system number, including  
local prefix and the area code if long distance, then enter  
your extension and password.  
Dial through  
If you know which buttons to push, push them without  
waiting for the system to respond.  
NOTE:  
You can’t dial through error beeps and important system messages.  
H
4
For Help, press  
next step.  
(
). The system states your current options or the  
*
*
Getting Messages  
Use playback  
controls  
When listening to messages, you have controls for  
loudness, speed, stepping back and forth, pausing,  
and repeating messages.  
Record a personal  
greeting  
Replace the automatic system greeting with your  
1
personal hello. Tell callers they can press  
to skip  
H
4
your greeting and press  
(
) for Help.  
*
*
Change your greeting daily to match your schedule.  
Delete old  
messages  
Your mailbox has limited space. When it’s getting full,  
the system tells you. Delete messages or greetings  
you don’t need.  
Answer messages  
from your mailbox  
You can answer a message sent by another user  
immediately after listening to it, either by pressing  
1
0
to call the person or by sending the caller a return  
1
7
voice mail message by pressing  
.
Forward messages  
You can forward a message to another user or a list  
of users immediately after listening to it. After you  
forward it, you return to the original place in your  
L
mailbox. To forward to a mailing list, press  
(
*
*
5
Downl)oatdofrsopmeWcwifwy.Sthoemalinsutasls.acodmd.rAellsMsa.nuals Search And Download.  
     
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Tips and Highlights  
Page 58  
Scan messages  
quickly  
You can automatically play all your messages by  
7
1
pressing just two buttons,  
plus either  
to scan  
2
messages and headers,  
to scan headers only, or  
3
to scan messages only. Scanning is especially  
useful with a car telephone.  
Print all new faxes  
at one time  
You can automatically print all new faxes by pressing  
7
4
just two buttons,  
and . Old and private faxes  
don’t print automatically.  
Set up a default fax  
print number  
Set up a default fax print number. Then, when you  
1
have a fax in your mailbox, simply press  
*
#
followed by  
to print the fax.  
NOTE:  
You must include the fax print prefix in your  
default fax print number.  
Transfer calls to  
your mailbox upon  
hearing fax tone.  
When you answer a phone call and hear fax tone,  
don’t hang up. Instead, transfer it to your mailbox by  
doing one of the following (marked with an X):  
— Press TRANSFER on your phone, enter the  
Transfer into Mailbox code, and press TRANSFER  
again. This action sends the fax call to your  
mailbox.  
— Press TRANSFER on your phone, enter the  
Transfer into Mailbox code, enter your mailbox  
extension when prompted, and press TRANSFER  
again. This action sends the fax call to your  
mailbox.  
Print faxes  
Turn on autoprint to print faxes automatically as they  
5
3
automatically as  
they arrive in our  
mailbox  
arrive in your mailbox. To do this, press  
from the  
9
Y
Main Menu. Then press  
(
) to turn autoprint on.  
NOTE:  
Private faxes don’t autoprint.  
Always get the  
message medium  
you prefer first  
Set your mailbox so that the first messages you get  
are in a specific medium — voice, fax, e-mail, or  
binary files. Thus, you can get all new faxes before  
any new voice messages, e-mail messages, or binary  
files. In this case, you also get all old faxes before any  
old messages in other media.  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Tips and Highlights  
Page 59  
Record a greeting  
that tells people  
about sending  
faxes  
Let people know how to take advantage of your fax  
messaging capability. Record a greeting that tells  
them to simply press START on their fax machine to  
send you a fax.  
Listen to e-mail  
while travelling  
When you are gone from the office and can’t use  
Message Manager or an e-mail system to read  
e-mail, call into your mailbox and listen to your e-mail.  
To listen to e-mail, you must select appropriate  
options on the synchronizer.  
Turn off your  
mailbox when away  
Turn off the call answer capability of your mailbox for  
times when you’re on vacation or away from your  
office for awhile. This prevents your mailbox from  
filling up and encourages people to seek other  
personnel for assistance. It also helps save resources  
5
7
on your AUDIX system. To do this, press  
.
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Tips and Highlights  
Page 60  
Leaving Messages When No One Answers  
Use playback  
and record  
controls  
To listen to and edit the messages you leave when  
there’s no answer, you have many controls.  
Bypass greetings  
and record  
You don’t have to listen to another user’s call answer  
1
greeting. You can, instead, press  
to bypass the  
immediately  
greeting and begin recording immediately.  
Use directory  
assistance  
If you don’t know the extension of another user, log into  
N
6
your mailbox, press  
) and enter the  
* *
 
( * *  
person’s name, last name first. The system tells you the  
extension.  
Leave a fax  
message  
Send a fax from a fax machine directly to another user’s  
extension or phone number. To do so, simply dial the  
user’s phone number and press START on the fax  
machine. When the user doesn’t answer, the fax is  
placed in the user’s mailbox.  
Leave a voice-fax  
message  
From a fax machine, call a user’s phone number. When  
the user doesn’t answer, record your voice message in  
the user’s mailbox. Then load your fax in the fax  
machine and press START. The fax is attached to your  
voice message.  
Mailing Messages  
Make messages  
priority  
When you want someone to listen to your message right  
away, send it as a priority message.  
Make messages  
private  
When you want to prevent another user from forwarding  
a message you send, make it private.  
Save messages  
you send  
Before sending a message, you can save it in your  
outgoing message file. Retrieve the message later to  
use again.  
Check on receipt  
of messages you  
send  
After you send a message, check your Outgoing  
Message file to see if the message was delivered and if  
the person listened to it.  
Delete outgoing/  
filed messages  
Delete messages filed in the Outgoing Message file.  
Saved outgoing messages use system storage  
unnecessarily.  
Schedule delivery  
Schedule a message for delivery to others at a  
specified time and date. Use the system as a  
calendar/reminder by scheduling messages to yourself.  
 
   
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Tips and Highlights  
Page 61  
Use mailing lists  
Create a mailing list of extensions. Then send your  
message to one destination—the mailing list. All  
extensions in the list receive the message. You can also  
forward messages to a mailing list.  
Send a fax to a  
group of people at  
once  
Don’t stand at the fax machine sending the same fax  
over and over. Instead, send the fax simultaneously to  
as many people as you wish. You can do this in two  
ways:  
Send the fax to your own mailbox. Then forward it to  
anyone you want, including mailing lists.  
From a phone attached to a fax machine, call your  
mailbox, address the message to anyone you want,  
including mailing lists, press START on the fax  
machine, and hang up.  
Send messages to  
a name, not an  
extension  
When you send a message and don't know the  
A
2
extension of the recipient, press  
(
). Then  
*
*
A
enter the person's name, last name first. Pressing  
*
2
(
) switches you back and forth between extension  
*
and name.  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Tips and Highlights  
Page 62  
Attach a fax to a  
message  
Send a voice-fax message and explain in the voice  
portion what the attached fax contains. To do this, call  
your mailbox from a phone attached to a fax machine.  
5
#
Next, record and address your message, press  
and START on the fax machine, and hang up.  
,
,
Send a message  
to an e-mail-only  
user  
Record voice messages and address them to e-mail  
users. You do this simply by addressing by the e-mail  
user’s name.  
Address a  
Address messages before recording them. To turn on  
5
6
message before  
recording it  
this option, press  
from the Main Menu.  
Send messages to  
system enhanced  
lists  
Address and send a message to an enhanced mailing  
list that may contain up to 1500 users. Your  
administrator creates these special lists.  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Terms and Concepts  
Terms and Concepts  
Autodelete  
Page 63  
An option (on/off) with which you decide whether the system  
automatically deletes faxes and e-mail from your mailbox after  
they are autoprinted to the default fax printer.  
Autoprint  
An option (on/off) with which you decide whether the system  
automatically sends faxes to a default fax printer.  
Default  
Fax Printer  
A fax machine you choose as the everyday destination for your  
faxes.  
Fax-print  
Prefix  
Number  
A number, determined by your system administrator, you must  
enter before you specify a fax print destination number.  
Messages  
Incoming Messages (Messages You Receive)  
New  
Voice, fax, or voice-fax messages you  
haven’t retrieved.  
Unopened  
Voice, fax, or voice-fax message headers  
to which you've listened, but have not yet  
listened to or printed the message itself.  
Old  
Voice, fax, or voice-fax messages to which  
you've listened or printed, but haven’t  
deleted.  
Outgoing Messages (MessagesYou Send)  
Delivered  
Messages that the user has received but  
hasn’t listened to.  
Accessed  
Undelivered  
Messages the user has received and  
listened to.  
Messages not yet sent but scheduled for  
future delivery. You can listen to,  
re-address, and re-record these messages  
any time before delivery.  
Undeliverable  
Messages that could not be delivered,  
normally because the intended user's  
mailbox is full. You can listen to,  
re-address, and re-record these  
messages.  
Filed  
Copies of outgoing messages that you’ve  
saved to re-send and/or modify.  
Multimedia message  
A message that contains two or more components of different  
media — voice, fax, e-mail, or binary file.  
 
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Terms and Concepts  
Page 64  
Header  
A summary of an incoming voice, fax, e-mail, or multimedia  
message (equivalent to a return address and postmark on a  
letter). It may include the length of a voice component in  
minutes and/or seconds, the length of an e-mail component in  
minutes and/or seconds, a page count for the fax component,  
and the size of a binary file in kilobytes. When an e-mail  
message or an annotated message from Message Manager is  
included, the header also tells you the subject of the e-mail.  
The following are examples header types:  
Voice message  
“Message from Norman Bates, received  
7:34 AM, Friday, April seventh, 70  
seconds, extension 77956.”  
Fax message  
Fax call from extension 40668, received  
1:22 PM, Thursday, August third, 4 pages.”  
Voice-fax  
message  
Voice and fax message from Eileen  
Dover, received 3:16 PM, Monday,  
December twelfth, 45 seconds, 3 pages,  
extension 75433.”  
Voice-fax-e-mail  
message  
“Multimedia message from Laura Morrisey,  
received 4:10 PM, Monday, December  
twelfth, 45 seconds, 3 pages, 1 minute 25  
seconds, extension 93117.”  
Personal  
Fax  
Extension  
An additional extension that you have to receive faxes. A  
personal fax extension allows your mailbox to receive faxes  
without causing your phone to ring. A personal fax extension  
doesn’t allow callers to leave voice messages.  
Fax-tone  
call  
A call that is playing fax-tones when you answer the call. A  
fax-tone call occurs when someone sends a fax to your phone  
number and you answer it before it is sent to your mailbox.  
When you receive a fax-tone call, you should press TRANSFER  
on your phone, enter the Transfer into Mailbox code, and press  
TRANSFER again.  
Binary file  
A computer software file that you can look at with the  
appropriate software product. A binary file might be used to  
send a spreadsheet, a Word document, or a Powerpoint  
document.  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Terms and Concepts  
Page 65  
Preferred  
medium  
The message medium you want to get first when you access  
messages. Thus, if you specify faxes as your preferred  
medium, you get all new faxes before any new voice messages,  
e-mail messages, or binary files. You also get all old faxes  
before any old messages in other media.  
The preferred medium you set also applies to multimedia  
messages whose primary medium matches the one you set. For  
example, say that a new voice/fax/e-mail message arrives in  
your mailbox. If your preferred medium is fax and most of this  
new message consists of a fax, you will get the message before  
any other voice, fax, or binary file messages.  
Joined  
mailboxes  
An e-mail mailbox and AUDIX mailbox that logically share  
messages and/or message headers. The messages and/or  
headers in one mailbox are either copied or transferred to the  
other mailbox. Action taken on a message in one mailbox  
typically affects the status of the same message in the other  
mailbox.  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Terms and Concepts  
Page 66  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Index  
Page IN-1  
Index  
A
activity menu see main menu, 4  
address  
alternate between name/number addressing, 5  
before recording, 53  
changing sequence, 53  
creating a personal directory  
mailing list command, 5  
addressing a message, 19  
aliases see personal directory  
alternate name/number addressing command, 5  
announcements see voice prompts  
attached fax machine  
printing, 16  
attached file,definition, 1  
attaching a fax, 20  
autoscanning messages, 44  
B
binary file,definition, 1  
building mailing lists see creating mailing lists  
C
call an extension see transfer out of system  
changing a message you sent, 39  
changing address options, 53  
command list, 5  
copy headers option  
AUDIX-to-e-mail, 49  
e-mail-to AUDIX, 51  
creating a personal directory, 41  
creating mailing lists, 29  
D
decrease speed command, 5  
decrease volume command, 5  
default fax machine  
printing to, 16  
delete command, 5  
deleted messages, restoring see undelete command  
deleting messages, 13  
dialing through voice prompts, 4  
directory assistance, 5, 43  
disconnect command see exit command  
downloading fax/e-mail messages, 16  
 
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Index  
E
e-mail messages  
how interpreted, 45  
integration overview, 2  
listening to e-mail, 45  
options for integration, 49  
polling for updates, 52  
printing, 15  
priority messages, 52  
rules for creating, 48  
sending, 18  
sending to a computer, 16  
enhanced lists, 19  
erase command see delete command  
exit command, 5  
expirations option  
AUDIX-to-e-mail, 51  
F
fax messages  
attaching to voice messages, 20  
fax print prefix, 16  
printing, 15  
recording, 19  
sending, 19  
sending by forwarding, 21  
sending to a computer, 16  
sending without voice, 21  
fax print prefix  
definition, 16  
fax tones, 15  
forwarding fax messages, 21  
G
getting messages  
scanning messages, 44  
group list see mailing list  
guest password, 55  
H
help, 4, 5  
hold message in category command, 13  
I
incoming calls with fax tone, 15  
increase speed command, 5  
increase volume command, 5  
instructions on system use, 4  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
Index  
integrated messaging  
copy headers option, 49  
e-mail-to AUDIX, 51  
expirations option, 51  
link option, 49  
e-mail-to AUDIX, 51  
overview, 2  
polling for updates, 52  
priority messages, 52  
remove old copies option, 51  
e-mail-to AUDIX, 52  
transfer option, 50  
e-mail-to AUDIX, 51  
unread only option, 50  
e-mail-to AUDIX, 51  
integrated messaging options, 49  
J
joined mailboxes, 49  
definition, 2  
jump ahead command see skip forward command  
jump back command see skip backward command  
K
keep message in category see hold message in category command  
L
leaving messages, 25  
with guest password, 55  
link option  
AUDIX-to-e-mail, 49  
e-mail-to AUDIX, 51  
list see mailing list  
listening to e-mail, 45  
listening to message  
louder command, 5  
skip  
to previous component command, 5  
skip backward command, 5  
skip forward command, 5  
skip to next component command, 5  
slow down command, 5  
softer command, 5  
speed up command, 5  
logging in, 3  
again, 5  
look up number/name, 5, 43  
Lotus Notes, 2  
louder command see increase volume command  
Lucent INTUITY. see INTUITY  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Index  
M
mailbox  
access, 3  
definition, 3  
integrated mailboxes, 49  
polling for e-mail updates, 52  
types of messages, 3  
mailing list  
creating, 29  
sending to, 19  
mailing list command, 5  
mailing messages see sending messages  
mailing voice/fax messages see sending messages  
main menu  
access, 5  
definition, 4  
options, 4  
return to, 5  
return to command, 4  
making mailing lists see creating mailing lists  
Message Manager, 2  
messages  
addressing, 19  
changing a message you sent, 39  
deleting, 13  
downloading see sending fax/e-mail messages to a computer, 16  
fax tone calls, 15  
forwarding fax messages, 21  
holding message in category, 13  
leaving messages  
options, 25  
leaving with guest password, 55  
recording, overview, 18  
rules of e-mail messages  
scanning automatically, 44  
sending fax-only messages, 21  
sending, overview, 18  
skip  
to next category, 13  
skipping to next message, 13  
undeleting, 13  
N
names  
personal directory  
names directory, 5, 43  
number directory, 5  
O
operator, transfer to, 5  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Index  
P
personal directory  
creating, 41  
play messages  
faster see increase speed command  
jump aheadsee skip forward command  
jump backsee skip backward command  
louder see increase volume command  
slower see decrease speed command  
softer see decrease volume command  
prefix  
fax print, 16  
printing  
print all messages, 44  
printing faxes/e-mail, 15  
printing to  
attached fax machine, 16  
default fax machine, 16  
fax machine you specify, 16  
priority messages  
with e-mail integration, 52  
prompts, 4  
R
reaccess system see relogin  
recording  
voice/fax messages, 19  
relogin command, 5  
remove command see delete command  
remove old copies option  
AUDIX-to-e-mail, 51  
e-mail-to AUDIX, 52  
resending a message, 39  
restore command see undelete command  
return to main menu, 4, 5  
S
save message in category see hold command  
scanning messages quickly, 44  
sending a fax message, 20  
sending fax/e-mail messages to a computer, 16  
sending messages, 19  
attaching a fax, 20  
fax-only messages, 21  
forwarding a fax with voice, 21  
overview, 18  
to a mailing list, 19  
to e-mail users, 19  
to enhanced lists, 19  
skip  
to next component command, 5  
to next message, 13  
to previous component command, 5  
to previous message, 13  
skip backward command, 5  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
January 1997  
Index  
Page IN-6  
skip forward command, 5  
skipping  
voice prompts, 4  
slow down command see decrease speed command  
softer command see decrease volume command  
speed up command see increase speed command  
spoken e-mail, 45  
system access, 3  
system help, 4  
T
text messages see e-mail messages  
transfer option  
AUDIX-to-e-mail, 50  
e-mail-to AUDIX, 51  
transfer out of system command, 5  
transfer to operator command, 5  
transferring faxes to your mailbox, 15  
U
undelete command, 5  
undeleting messages, 13  
unread only option  
AUDIX-to-e-mail, 50  
e-mail-to AUDIX, 51  
updates of e-mail messages, 52  
users’ list see directory assistance  
V
voice messages  
recording, 19  
sending, 19  
voice prompt  
dialing through, 4  
voice prompts, 4  
W
wait command, 5  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Intuity Messaging Solutions Release 4, Phase 2 Books  
Page 7  
INTUITY Messaging Solutions Release 4,  
Phase 2 Books  
NOTE:  
Guidebuilder is cancelled until later in 1997.  
Current as of January 22, 1997  
.
Title, Document No.  
Comcode  
Issue Brief Description  
No.  
General Information  
INTUITY™ Messaging  
Solutions Release 4 System  
Description, 585-310-235  
107731606  
1
Contains a comprehensive description of  
the Lucent INTUITY system, including  
hardware, software, feature packages, and  
administration and maintenance  
capabilities.  
INTUITY™ Messaging  
Solutions Release 4  
Documentation Guide,  
585-310-016  
107889222  
107852469  
2
Describes each of the Release 4 books  
including content and audience. Previous  
release document sets are listed in  
descending order after the Relase 4  
section. Ordering information and a  
description of how the books have changed  
from previous releases are also included.  
GBCS Product Security  
Handbook, 555-025-600  
5
Discusses security risks and measures you  
can take to help prevent external  
tele-communication fraud. It includes  
specific information on the Lucent INTUITY  
messaging system and other Lucent  
products  
Planning  
INTUITY™ Messaging  
Solutions Release 4  
Planning for Migrations,  
585-310-606  
107889230  
2
Contains a high-level description of the  
process needed for migrating from the  
AUDIX R1, DEFINITY AUDIX, AUDIX Voice  
Power, or AUDIX Voice Power on MERLIN  
LEGEND (IS II or III) systems to the Lucent  
INTUITY Messaging Solutions R4 system. It  
describes how users can manage the  
migration and compares the INTUITY AUDIX  
system with the voice messaging system  
being replaced.  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Intuity Messaging Solutions Release 4, Phase 2 Books  
Page 8  
Title, Document No.  
Comcode  
Issue Brief Description  
No.  
INTUITY™ Messaging  
107889248  
2
Contains a high-level description of the  
process for upgrading from the INTUITY  
AUDIX R2.0 and R3.0 systems to the Lucent  
INTUITY Messaging Solutions R4 system. It  
describes how users can manage the  
upgrade and identifies feature differences  
between releases.  
Solutions Release 4 Change  
Description and Upgrade  
Planning, 585-310-607  
Installation  
INTUITY™ Messaging  
Solutions Release 4  
Migration Procedures,  
585-310-167  
107889255  
2
Contains the procedures and checklists  
needed for migrating to Lucent INTUITY R4  
from the following systems: DEFINITY  
AUDIX, AUDIX R1, AUDIX Voice Power, and  
MERLIN LEGEND AUDIX Voice Power. It  
includes migration error codes and  
procedures and checklists for migration  
processes.  
INTUITY™ Messaging  
Solutions Release 4 Upgrade  
Procedures, 585-310-168  
107889263  
107889271  
2
2
Contains the procedures and a checklist  
necessary to upgrade from Lucent INTUITY  
R2 to Lucent INTUITYR4 or from Lucent  
INTUITY R3 to Lucent INTUITY R4.  
INTUITY™ Messaging  
Contains complete instructions for hardware  
and software installation, initial  
Solutions Release 4 MAP/40  
and MAP/40s System  
Installation, 585-310-169  
administration, and acceptance testing of a  
new Lucent INTUITY system. The book also  
include complete switch integration  
instructions for the System 75, System 85,  
and MERLIN LEGEND switches.  
INTUITY™ Messaging  
Solutions Release 4 System  
Installation Worksheets,  
585-310-170  
107731671  
107889289  
1
2
An online Microsoft word document  
consisting of 45 worksheets located on the  
Lucent Technologies BCS IntraWorks home  
page. These can be used by project  
managers or account reps to provide  
customer specific information to the  
installer.  
INTUITY™ Messaging  
Solutions Release 4 MAP/100  
System Installation,  
585-310-173  
Same as the MAP/40 install except with  
specific information for the MAP/100. Both  
books also include: appendices containing  
an installation checklist, an overview of the  
user interface, installation troubleshooting,  
and supplemental information on switch  
preadministration, connectivity, and  
pinouts.  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Intuity Messaging Solutions Release 4, Phase 2 Books  
Page 9  
Title, Document No.  
Comcode  
Issue Brief Description  
No.  
Maintenance  
INTUITY™ Messaging  
107889297  
2
Contains information for troubleshooting  
and diagnosing problems associated with  
the MAP/40 and MAP/40s hardware. It  
includes component replacement  
Solutions Release 4 MAP/40  
and MAP/40s Maintenance,  
585-310-171  
procedures and common system  
procedures as well as installation  
procedures for software and RFUs.  
Appendices contain a system configuration  
description, a list of component ordering  
numbers, a checklist for building a system,  
and checklists for disaster recovery.  
INTUITY™ Messaging  
Solutions Release 4 MAP/100  
Maintenance, 585-310-174  
107889305  
2
Contains the same type of information as  
the MAP/40 book only the information is  
specific to the MAP/100.  
Switch Integration  
INTUITY Integration with  
System 75 and DEFINITY  
Communications System  
Generic 1 and Generic 3,  
585-310-214  
107643355  
4
This book contains the procedures needed  
to administer a System 75, DEFINITY  
Communications System Generic 1 (G1),  
Generic 3i (G3i), Generic 3r (G3r), Generic  
3s (G3s), and Generic 3vs (G3vs) to  
integrate with an Lucent INTUITY system. It  
includes a description of the switch  
integration process; a list of requirements,  
including the switches supported by the  
Lucent INTUITY system; configuration  
descriptions and diagrams.  
INTUITY Integration with  
System 85 and DEFINITY  
Communications System  
Generic 2, 585-310-215  
107643306  
107643199  
2
2
Contains the procedures needed to  
administer a DEFINITY Generic 2 or System  
85 switch to integrate with a Lucent INTUITY  
system. It includes planning, installation,  
and administration information  
INTUITY Integration with  
MERLIN LEGEND  
Communications System,  
585-310-231  
Contains the procedures needed to  
administer a MERLIN LEGEND switch to  
work with a Lucent INTUITY system. It  
includes an overview of the integration  
process, prerequisite information,  
administration planning information,  
software installation procedures.and  
procedures for using MERLIN LEGEND  
SPM with the Lucent INTUITY system.  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
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Page 10  
Title, Document No.  
Comcode  
Issue Brief Description  
No.  
INTUITY Integration with the  
5ESS Switch, 585-310-219  
107156671  
1
Includes an overview of the integration  
process, planning, 5ESS switch  
administration, hardware installation,  
programming the 3A translator,  
administering the Lucent INTUITY system,  
alarms, and installing 5ESS switch software  
package on a Lucent INTUITY system.  
INTUITY Integration with  
DMS-100, 585-310-223  
107156689  
1
Includes an overview of the integration  
process, planning, DMS-100 switch  
requirements and administration, setting the  
202T modem, hardware installation,  
administering the Lucent INTUITY system,  
alarms, and installing DMS-100 switch  
software package on a Lucent INTUITY  
system.  
INTUITY Integration with  
Northern Telecom SL-1,  
Meridian, and Meridian  
SL-1, 585-310-221  
107697237  
2
Includes prerequisite information, switch  
integration device (SID) basics, installation  
and administration planning information,  
hardware and software installation  
procedures, Lucent INTUITY system  
administration procedures, Northern  
Telecom switch and SID administration  
guidelines, integration acceptance tests  
and cut-to-service procedures, and basic  
SID troubleshooting procedures.  
INTUITY Integration with Mitel,  
585-310-222  
107662967  
107643280  
107643272  
2
2
2
Contains the procedures needed to  
administer a Mitel SX-2000 Digital, SX-100,  
and SX-200 switch to work with a Lucent  
INTUITY system. Includes the same  
information as described for the DMS-100.  
INTUITY Integration with NEC  
NEAX, 585-310-216  
Contains the procedures needed to install  
and administer a NEC NEAX 2400 MCI  
switch to integrate with a Lucent INTUITY  
system. Includes the same information as  
described for the DMS-100..  
INTUITY Integration with  
ROLM 8000, 9000, 9571,  
585-310-220  
Contains the procedures needed to  
administer a ROLM 8000, 9000, or 9751  
CBX to work with a Lucent INTUITY system.  
Contains the same information as described  
for the DMS-100.  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Intuity Messaging Solutions Release 4, Phase 2 Books  
Page 11  
Title, Document No.  
Comcode  
Issue Brief Description  
No.  
System Administration  
INTUITY™ Messaging  
Solutions Release 4  
107889313  
2
Contains system functionality overviews,  
planning considerations, and  
Administration, 585-310-564  
recommendations and instructions for  
administering AUDIX, fax mail, e-mail, ELA,  
the Lucent INTUITY platform, and integrating  
with Lotus Notes/cc:mail. It includes  
procedures for the administration of system  
features, users, automated attendants and  
bulletin boards, fax print destinations,  
trusted servers, and the Applications  
Programming Interface for Message  
Manager  
INTUITY™ Messaging  
Solutions Release 4 Alarm  
and Log Messages,  
585-310-566  
107889321  
2
Describes how to use alarm and activity  
logs as well as listing alarms that the  
customer or installer can address. These  
listings include procedures on how to fix the  
problems that generated the alarms.  
AUDIX Administration and  
Data Acquisition Package,  
585-302-502  
107764938 13  
Describes how to use the AUDIX  
Administration and Data Acquisition  
Package (ADAP) to download system and  
traffic data from AUDIX database files to a  
personal computer for further processing. It  
also describes how to upload data, such as  
subscriber or class of service changes,  
from the PC to the AUDIX system.  
INTUITY Call Accounting  
System User Guide,  
585-310-728  
107380610  
107380628  
107889339  
1
1
2
Contains the procedures needed to  
administer, install, and maintain a call  
accounting system.  
INTUITY Call Accounting  
System Quick Reference,  
585-310-729  
A foldout card which contains an  
abbreviated view of CAS commands.  
Designed for the experienced CAS user.  
INTUITY™ Messaging  
Solutions Digital Networking,  
585-310-567  
Contains a description of digital networking,  
explains the different types of networking,  
provides procedures for administering  
networking and remote users, describes the  
traffic reports, and provides troubleshooting  
procedures for INTUITY AUDIX Release 3 and  
Release 4. Switch administration  
procedures and planning worksheets also  
are included.  
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
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Page 12  
Title, Document No.  
Comcode  
Issue Brief Description  
No.  
AMIS Analog Networking,  
585-300-512  
107643330  
6
Includes an overview and feature  
description, and procedures for  
administering AMIS Analog Networking on  
INTUITY AUDIX R2, R3.2, and R3.2 systems,  
AUDIX R1, and DEFINITY AUDIX R2, R3,  
R3.1, and R3.2 systems.  
System Use/Subscriber  
INTUITY™ Messaging  
Solutions Release 4  
User-Handout Artwork,  
585-310-744  
107731739  
1
This package contains camera-ready  
artwork from several user documents.  
Customers may use this artwork to  
customize and print their own version of  
each document.  
INTUITY™ Messaging  
Solutions Release 4  
Guidebuilder, 585-310-745  
107731812  
1
Guidebuilder is a software product that  
customers use to print custom documents  
for end users. It allows customers to  
include in the documents only those INTUITY  
AUDIX features that have been purchased  
or turned on. It also allows customers to  
incorporate customer-specific codes such  
as network prefixes, fax print prefixes, and  
system telephone numbers.  
(On Delay)  
A Portable Guide to Voice  
Messaging, 585-300-701  
107395352  
3
This pocket-sized book provides the user  
with concise yet comprehensive  
task-oriented information for using the voice  
mail and call answer features of INTUITY  
AUDIX and DEFINITY AUDIX.  
INTUITY™ Multimedia  
Messaging User’s Guide,  
585-310-748  
107731762  
106710148  
1
3
This book provides the user with concise yet  
comprehensive task-oriented information for  
using the voice mail, call answer, and  
multimedia features of INTUITY AUDIX.  
Voice Messaging Quick  
Reference, 585-300-702  
Summarizes the most commonly used  
subscriber features for INTUITY AUDIX and  
DEFINITY AUDIX messaging systems. One  
package includes 150 quick-reference  
guides.  
INTUITY™ Multimedia  
Messaging Quick  
Reference, 585-310-751  
107731796  
106710163  
1
2
Summarizes the most commonly- used user  
features, including multimedia features, for  
INTUITY AUDIX. One package includes 150  
quick-reference guides  
Voice Messaging Wallet  
Card, 585-300-704  
Contains a summary of commands and a  
memory jogger for the user’s entry-level  
menu of task choices. One package  
Download from Www.Somanuals.com. All iMnacnluuadlseSsea1r5ch0AwndaDlleowt ncloaardd.s.  
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Intuity Messaging Solutions Release 4, Phase 2 Books  
Page 13  
Title, Document No.  
Comcode  
Issue Brief Description  
No.  
Multiple Personal Greetings  
Quick Reference,  
585-300-705  
107419251  
5
Summarizes procedures for using the  
multiple personal greetings feature. One  
package includes 150 quick- reference  
guides  
Voice Messaging Outcalling  
Quick Reference,  
585-300-706  
107307365  
107723843  
1
1
Summarizes the use of the outcalling  
feature. One package includes 150  
quick-reference guides.  
INTUITY™ Message Manager  
Release 4 User Guide,  
585-310-743  
Introduces new users to Message Manager.  
Describes installation and use.  
 
 
INTUITY Multimedia Messaging User’s Guide 585-310-748  
Issue 2  
January 1997  
Intuity Messaging Solutions Release 4, Phase 2 Books  
Page 14  
 

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