Axis Communications Security Camera P3384VE User Manual

AXIS P3384–VE Fixed Dome  
User Manual  
 
About this Document  
Electromagnetic Compatibility (EMC) Directive 2004/108/EC. See  
Electromagnetic Compatibility (EMC) on page 2 .  
This manual is intended for administrators and users of the AXIS  
P3384–V/P3384–VE Fixed Dome Network Camera, and is applicable to  
firmware 5.60 and later. It includes instructions for using and managing  
the product on your network. Previous experience of networking  
will be of use when using this product. Some knowledge of UNIX or  
Linux-based systems may also be beneficial, for developing shell scripts  
and applications. Later versions of this document will be posted to the  
Axis website, as required. See also the product’s online help, available  
via the web-based interface.  
Restrictions of Hazardous Substances (RoHS) Directive 2011/65/EU.  
See Disposal and Recycling on page 3 .  
A copy of the original declaration of conformity may be obtained from  
Axis Communications AB. See Contact Information on page 3 .  
Electromagnetic Compatibility (EMC)  
This equipment has been designed and tested to fulfill applicable  
standards for:  
Radio frequency emission when installed according to the  
instructions and used in its intended environment.  
Immunity to electrical and electromagnetic phenomena when  
installed according to the instructions and used in its intended  
environment.  
Legal Considerations  
Video and audio surveillance can be regulated by laws that vary from  
country to country. Check the laws in your local region before using  
this product for surveillance purposes.  
This product includes one (1) H.264 decoder license and one (1) AAC  
decoder license. To purchase further licenses, contact your reseller.  
USA  
Using an unshielded network cable (UTP) – This equipment has  
been tested using an unshielded network cable (UTP) and found to  
comply with the limits for a Class A digital device, pursuant to part  
15 of the FCC Rules. These limits are designed to provide reasonable  
protection against harmful interference when the equipment is  
operated in a commercial environment. This equipment generates,  
uses, and can radiate radio frequency energy and, if not installed and  
used in accordance with the instruction manual, may cause harmful  
interference to radio communications. Operation of this equipment in a  
residential area is likely to cause harmful interference in which case  
the user will be required to correct the interference at his own expense.  
Liability  
Every care has been taken in the preparation of this document. Please  
inform your local Axis office of any inaccuracies or omissions. Axis  
Communications AB cannot be held responsible for any technical or  
typographical errors and reserves the right to make changes to the  
product and manuals without prior notice. Axis Communications AB  
makes no warranty of any kind with regard to the material contained  
within this document, including, but not limited to, the implied  
warranties of merchantability and fitness for a particular purpose. Axis  
Communications AB shall not be liable nor responsible for incidental or  
consequential damages in connection with the furnishing, performance  
or use of this material. This product is only to be used for its intended  
purpose.  
Using a shielded network cable (STP) – This equipment has also  
been tested using a shielded network cable (STP) and found to comply  
with the limits for a Class B digital device, pursuant to part 15 of the  
FCC Rules. These limits are designed to provide reasonable protection  
against harmful interference in a residential installation. This  
equipment generates, uses and can radiate radio frequency energy and,  
if not installed and used in accordance with the instructions, may cause  
harmful interference to radio communications. However, there is no  
guarantee that interference will not occur in a particular installation. If  
this equipment does cause harmful interference to radio or television  
reception, which can be determined by turning the equipment off and  
on, the user is encouraged to try to correct the interference by one or  
more of the following measures:  
Intellectual Property Rights  
Axis AB has intellectual property rights relating to technology embodied  
in the product described in this document. In particular, and without  
limitation, these intellectual property rights may include one or more  
of the patents listed at www.axis.com/patent.htm and one or more  
additional patents or pending patent applications in the US and other  
countries.  
This product contains licensed third-party software. See the menu item  
“About” in the product’s user interface for more information.  
This product contains source code copyright Apple Computer,  
Inc., under the terms of Apple Public Source License 2.0 (see  
www.opensource.apple.com/apsl). The source code is available from  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from  
that to which the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
To be used in a residential area or a demanding electrical environment,  
the product shall be connected using a shielded network cable (STP)  
that is properly grounded.  
Equipment Modifications  
This equipment must be installed and used in strict accordance with the  
instructions given in the user documentation. This equipment contains  
no user-serviceable components. Unauthorized equipment changes or  
modifications will invalidate all applicable regulatory certifications  
and approvals.  
Canada  
This digital apparatus complies with CAN ICES-3 (Class B). The product  
shall be connected using a shielded network cable (STP) that is properly  
grounded.  
Cet appareil numérique est conforme à la norme CAN NMB-3 (classe B).  
Le produit doit être connecté à l'aide d'un câble réseau blindé (STP) qui  
est correctement mis à la terre.  
Trademark Acknowledgments  
AXIS COMMUNICATIONS, AXIS, ETRAX, ARTPEC and VAPIX are  
registered trademarks or trademark applications of Axis AB in various  
jurisdictions. All other company names and products are trademarks or  
registered trademarks of their respective companies.  
Europe  
This digital equipment fulfills the requirements for RF emission  
according to the Class B limit of EN 55022. The product shall be  
connected using a shielded network cable (STP) that is properly  
grounded.  
Apple, Boa, Apache, Bonjour, Ethernet, Internet Explorer, Linux,  
Microsoft, Mozilla, Real, SMPTE, QuickTime, UNIX, Windows, Windows  
Vista and WWW are registered trademarks of the respective holders.  
Java and all Java-based trademarks and logos are trademarks or  
registered trademarks of Oracle and/or its affiliates. UPnPTM is a  
certification mark of the UPnPTM Implementers Corporation.  
SD, SDHC and SDXC are trademarks or registered trademarks of SD-3C,  
LLC in the United States, other countries or both. Also, miniSD, microSD,  
miniSDHC, microSDHC, microSDXC are all trademarks or registered  
trademarks of SD-3C, LLC in the United States, other countries or both.  
This product fulfills the requirements for emission and immunity  
according to EN 50121-4 and IEC 62236-4 railway applications.  
This product fulfills the requirements for immunity according  
to EN 61000-6-1 residential, commercial and light-industrial  
environments.  
This product fulfills the requirements for immunity according to  
EN 61000-6-2 industrial environments.  
This product fulfills the requirements for immunity according to  
EN 55024 office and commercial environments  
Regulatory Information  
Europe  
Australia/New Zealand  
This digital equipment fulfills the requirements for RF emission  
according to the Class B limit of AS/NZS CISPR 22. The product shall  
This product complies with the applicable CE marking directives  
and harmonized standards:  
 
 
be connected using a shielded network cable (STP) that is properly  
grounded.  
Tel: +46 46 272 18 00  
Fax: +46 46 13 61 30  
Japan  
この装置は、クラスB 情  
報技術装置です。この装置は、家  
Support  
庭環境で使用することを目 的としていますが、この装置が  
ラジオやテレビジョン受信機に近接  
して使用されると、 受  
Should you require any technical assistance, please contact your Axis  
reseller. If your questions cannot be answered immediately, your  
信障害を引き起こすことがあります。 取扱説明書に従って  
正しい取り扱いをして下さい。 本製品  
は、シールドネット  
reseller will forward your queries through the appropriate channels to  
ワークケーブル(STP)を使用して接  
続してください。また  
ensure a rapid response. If you are connected to the Internet, you can:  
適切に接  
地してください。  
download user documentation and software updates  
find answers to resolved problems in the FAQ database. Search  
by product, category, or phrase  
Korea  
이 기기는 가정용(B급) 전자파적합기기로서 주로 가정에  
서 사용하는 것을 목적으로 하며, 모든 지역에서 사용할 수  
있습니다. 적절히 접지된 STP (shielded twisted pair) 케이  
블을 사용하여 제품을 연결 하십시오.  
report problems to Axis support staff by logging in to your private  
support area  
chat with Axis support staff (selected countries only)  
visit Axis Support at www.axis.com/techsup/  
Safety  
This product complies with IEC/EN/UL 60950-1 and  
IEC/EN/UL 60950-22, Safety of Information Technology  
Equipment. The product shall be grounded either through a shielded  
network cable (STP) or other appropriate method.  
Learn More!  
Visit Axis learning center www.axis.com/academy/ for useful trainings,  
webinars, tutorials and guides.  
Battery  
The Axis product uses a 3.0 V BR/CR2032 lithium battery as the power  
supply for its internal real-time clock (RTC). Under normal conditions  
this battery will last for a minimum of five years.  
Low battery power affects the operation of the RTC, causing it to reset  
at every power-up. When the battery needs replacing, a log message  
will appear in the product’s server report. For more information about  
the server report, see the product´s setup pages or contact Axis support.  
The battery should not be replaced unless required, but if the battery  
does need replacing, contact Axis support at www.axis.com/techsup for  
assistance.  
WARNING  
Risk of explosion if the battery is incorrectly replaced.  
Replace only with an identical battery or a battery which is  
recommended by Axis.  
Dispose of used batteries according to local regulations or  
the battery manufacturer's instructions.  
Disposal and Recycling  
When this product has reached the end of its useful life, dispose of  
it according to local laws and regulations. For information about  
your nearest designated collection point, contact your local authority  
responsible for waste disposal. In accordance with local legislation,  
penalties may be applicable for incorrect disposal of this waste.  
Europe  
This symbol means that the product shall not be disposed of  
together with household or commercial waste. Directive 2012/19/EU  
on waste electrical and electronic equipment (WEEE) is applicable in  
the European Union member states. To prevent potential harm to  
human health and the environment, the product must be disposed  
of in an approved and environmentally safe recycling process. For  
information about your nearest designated collection point, contact  
your local authority responsible for waste disposal. Businesses should  
contact the product supplier for information about how to dispose  
of this product correctly.  
This product complies with the requirements of Directive 2011/65/EU on  
the restriction of the use of certain hazardous substances in electrical  
and electronic equipment (RoHS).  
China  
This product complies with the requirements of the legislative  
act Administration on the Control of Pollution Caused by Electronic  
Information Products (ACPEIP).  
Contact Information  
Axis Communications AB  
Emdalavägen 14  
223 69 Lund  
Sweden  
 
     
AXIS P3384–VE Fixed Dome  
Table of Contents  
Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Access the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Access from a Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Access from the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
Set the Root Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  
6
7
8
9
9
9
9
The Live View Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Media Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
How to Stream H.264 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
MJPEG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
AXIS Media Control (AMC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Alternative Methods of Accessing the Video Stream . . . . . . . . . . . . . . . . . . . . 15  
Access Audio Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16  
Set Up the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Basic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Video and Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
Video Stream . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18  
Stream Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19  
Camera Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20  
View Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Privacy Mask . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
Focus & Zoom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24  
Audio Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
Configure the Live View Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27  
PTZ (Pan Tilt Zoom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Preset Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Guard Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29  
Control Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30  
Detectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Camera Tampering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Motion Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Audio Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33  
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Application Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Install Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Application Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34  
Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Set Up Action Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Set Up Action Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36  
Add Recipients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39  
Create Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40  
Set Up Recurrences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40  
Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Find Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Play Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42  
Export Video Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
Recording List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
Continuous Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44  
Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45  
System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46  
Date & Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48  
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49  
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54  
Ports & Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56  
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56  
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57  
4
 
AXIS P3384–VE Fixed Dome  
Table of Contents  
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57  
Reset to Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58  
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59  
Check the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59  
Upgrade the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59  
Emergency Recovery Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60  
Symptoms, Possible Causes and Remedial Actions . . . . . . . . . . . . . . . . . . . . . 60  
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64  
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67  
Performance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68  
5
 
AXIS P3384–VE Fixed Dome  
Hardware Overview  
Hardware Overview  
1
2
3
4
5
6
7
Mounting bracket  
Unit casing  
Camera unit  
Fan output connector  
Heater. Caution! The heater may be hot.  
Dome cover  
Weather shield  
1
2
3
4
5
6
7
8
Product ID and Serial number (S/N)  
SD card slot  
Network connector (PoE)  
Audio out  
Network, Status and Power LED indicators  
Audio in  
I/O connector  
Control button  
6
 
 
AXIS P3384–VE Fixed Dome  
Hardware Overview  
Connectors and Buttons  
For technical specifications, see page 64.  
Network Connector  
RJ45 Ethernet connector with Power over Ethernet (PoE).  
NOTICE  
Due to local regulations or the environmental and electrical conditions in which the product is to be used, a shielded network  
cable (STP) may be appropriate or required. All cables connecting the product to the network and that are routed outdoors  
or in demanding electrical environments shall be intended for their specific use. Make sure that the network devices  
are installed in accordance with the manufacturer’s instructions. For information about regulatory requirements, see  
Electromagnetic Compatibility (EMC) on page 2 .  
I/O Connector  
Use with external devices in combination with, for example, tampering alarms, motion detection, event triggering, time lapse recording  
and alarm notifications. In addition to the 0 V DC reference point and power (DC output), the I/O connector provides the interface to:  
Digital output – For connecting external devices such as relays and LEDs. Connected devices can be activated by the  
VAPIX® Application Programming Interface, output buttons on the Live View page or by an Action Rule. The output will  
show as active (shown under System Options > Ports & Devices) if the alarm device is activated.  
Digital input – An alarm input for connecting devices that can toggle between an open and closed circuit, for example:  
PIRs, door/window contacts, glass break detectors, etc. When a signal is received the state changes and the input becomes  
active (shown under System Options > Ports & Devices).  
Audio Connector  
The Axis product has the following audio connectors:  
Audio in (pink) – 3.5 mm input for a mono microphone, or a line-in mono signal.  
Audio out (green) – 3.5 mm output for audio (line level) that can be connected to a public address (PA) system or an  
active speaker with a built-in amplifier. A stereo connector must be used for audio out.  
For audio in, the left channel is used from a stereo signal.  
SD Card Slot  
An SD card (not included) can be used for local recording with removable storage. For more information, see Technical Specifications.  
NOTICE  
To prevent corruption of recordings, the SD card should be unmounted before removal. To unmount, go to Setup > System  
Options > Storage > SD Card and click Unmount.  
Note  
For SD card recommendations see www.axis.com  
Control Button  
The control button is used for:  
Resetting the product to factory default settings. See page 58.  
Connecting to an AXIS Video Hosting System service. See page 50. To connect, press and hold the button for about 3  
seconds until the Status LED flashes green.  
Connecting to AXIS Internet Dynamic DNS Service. See page 50. To connect, press and hold the button for about 3 seconds.  
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Hardware Overview  
LED Indicators  
LED  
Color  
Green  
Amber  
Unlit  
Indication  
Network  
Steady for connection to a 100 Mbit/s network. Flashes for network activity.  
Steady for connection to a 10 Mbit/s network. Flashes for network activity.  
No network connection.  
Status  
Power  
Green  
Amber  
Red  
Steady green for normal operation.  
Steady during startup and when restoring settings.  
Slow flash for failed upgrade.  
Green  
Amber  
Normal operation.  
Flashes green/amber during firmware upgrade.  
Note  
• The Status LED can be configured to be unlit during normal operation. To configure, go to Setup > System Options > Ports  
& Devices > LED. See the online help for more information.  
• The Status LED can be configured to flash while an event is active.  
• The Status LED can be configured to flash for identifying the unit. Go to Setup > System Options > Maintenance .  
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Access the Product  
Access the Product  
To install the Axis product, refer to the Installation Guide supplied with the product.  
The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows,  
Safari with Macintosh and Firefox with other operating systems. See Technical Specifications on page 64.  
To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.  
The Axis product includes one (1) H.264 decoder license for viewing video streams and one (1) AAC audio license. The licenses are  
automatically installed with AMC. The administrator can disable the installation of the decoders, to prevent installation of unlicensed  
copies.  
Note  
• QuickTimeTM is also supported for viewing H.264 streams and for audio.  
• If your computer restricts the use of additional software components, the product can be configured to use a Java applet  
for viewing Motion JPEG.  
Access from a Browser  
1. Start a browser (Internet Explorer, Firefox, Safari).  
2. Enter the IP address or host name of the Axis product in the browser’s Location/Address field. To access the product from a  
Macintosh computer (Mac OS X), click on the Bonjour tab and select the product from the drop-down list.  
If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about how to  
discover and assign an IP address, see the Installation and Management Software CD or the document Assign an IP Address  
and Access the Video Stream on Axis Support web at www.axis.com/techsup  
3. Enter your user name and password. If this is the first time the product is accessed, the root password must first be  
configured. For instructions, see Set the Root Password on page 9 .  
4. The product’s Live View page opens in your browser.  
Note  
The controls and layout of the Live View page may have been customized to meet specific installation requirements and  
user preferences. Consequently, some of the examples and functions featured here may differ from those displayed in  
your own Live View page.  
Access from the Internet  
Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must  
configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which  
will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options >  
Network > TCP/IP Advanced.  
For more information, see NAT traversal (port mapping) for IPv4 on page 52. See also AXIS Internet Dynamic DNS Service at  
For Technical notes on this and other topics, visit the Axis Support web at www.axis.com/techsup  
Set the Root Password  
To access the Axis product, you must set the password for the default administrator user root. This is done in the Configure Root  
Password dialog, which opens when the product is accessed for the first time.  
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Access the Product  
To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS  
certificate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt traffic between web browsers and servers. The  
HTTPS certificate ensures encrypted exchange of information. See HTTPS on page 46.  
The default administrator user name root is permanent and cannot be deleted. If the password for root is lost, the product must be  
reset to the factory default settings. See Reset to Factory Default Settings on page 58.  
To set the password via a standard HTTP connection, enter it directly in the dialog.  
To set the password via an encrypted HTTPS connection, follow these steps:  
1. Click Use HTTPS.  
A temporary certificate (valid for one year) is created, enabling encryption of all traffic to and from the product, and the  
password can now be set securely.  
2. Enter a password and then re-enter it to confirm the spelling.  
3. Click OK. The password has now been configured.  
Set Power Line Frequency  
Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config (see page 58)  
or by resetting the product to factory default.  
Select the power line frequency (50 Hz or 60 Hz) used at the location of the Axis product. Selecting the wrong frequency may cause  
image flicker if the product is used in fluorescent light environments.  
When using 50 Hz, the maximum frame rate is limited to 25 fps.  
Note  
Power line frequency varies depending on geographic region. The Americas usually use 60 Hz, whereas most other parts of  
the world use 50 Hz. Local variations could apply. Always check with the local authorities.  
The Live View Page  
The controls and layout of the Live View page may have been customized to meet specific installation requirements and user  
preferences. Consequently, some of the examples and functions featured here may differ from those displayed in your own Live View  
page. The following provides an overview of each available control.  
Controls on the Live View Page  
Click View size to scale the image down to 800 pixels wide or to full scale. Only available in MJPEG.  
Click WDR on to enable WDR in intense backlight conditions. Read more about wide dynamic range on page 20.  
Click Lightfinder Mode to enable this mode. Read more about Lightfinder on page 20.  
Select a stream profile for the Live View page from the Stream Profile drop-down list. For information about how  
to configure stream profiles, see page 19.  
Click Pulse to activate the product’s output port for a defined period of time. For information about how to  
enable and configure output buttons, see page 28.  
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Access the Product  
Click the Active/Inactive buttons to manually activate and inactive the product’s output port. For information  
about how to enable and configure output buttons, see page 28.  
The Manual Trigger button is used to trigger an action rule from the Live View page. For information about how to  
configure and enable the button, see Manual Trigger on page 11.  
Click Snapshot to save a snapshot of the video image. This button is primarily intended for use when the  
AXIS Media Control viewer toolbar is not available. Enable this button from Live View Config > Action Buttons.  
The Audio clip drop-down list allows you to play an audio clip from the Live View page. Select the  
audio clip and click the Play button.  
The product’s fan is controlled by the ambient temperature and is turned on and off automatically. If required, the  
fan can be activated manually by clicking the Fan button. To show the button, go to Setup > Live View Config.  
Under Action Buttons, select Show fan button and specify the number of minutes the fan should be activated.  
Activate or de-activate IR illumination from Setup > Video & Audio > Camera Settings. Move the slider to  
increase or decrease the intensity of the LEDs. Enable this button from Live View Config > Action Buttons.  
Manual Trigger  
The Manual Trigger is used to trigger an action rule from the Live View page. The manual trigger can for example be used to  
validate actions during product installation and configuration.  
To configure the manual trigger:  
1. Go to Setup > Events.  
2. Click Add to add a new action rule.  
3. From the Trigger drop-down list, select Input Signal.  
4. From the second drop-down list, select Manual Trigger.  
5. Select the desired action and configure the other settings as required.  
For more information about action rules, see Events on page 36.  
To show the manual trigger buttons in the Live View page:  
1. Go to Setup > Live View Config.  
2. Under Action Buttons, select Show manual trigger button.  
AXIS Media Control viewer toolbar  
The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC) on page 14 for more  
information. The toolbar displays the following buttons:  
The Play button connects to the Axis product and starts playing a media stream.  
The Stop button stops the media stream.  
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Access the Product  
The Snapshot button takes a snapshot of the video image. The location where the image is saved can be specified  
in the AMC Control Panel.  
Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escape) on the computer  
keyboard to cancel full screen view.  
The Record button is used to record the current video stream. The location where the recording is saved can be specified in  
the AMC Control Panel. Enable this button from Live View Config > Viewer Settings.  
AMC Audio Controls  
AMC audio buttons control the speakers and microphone connected to the client computer. The buttons are only visible when  
audio is enabled.  
Speaker button — Click to turn the speakers on or off.  
Microphone button – Click to mute or unmute the microphone. In Simplex - speaker only mode, the Microphone and Talk  
buttons must both be active to send audio to the Axis product. Click either button to stop audio transmission.  
Use the slider to control the volume of the speakers and the microphone.  
Half-duplex mode  
The Talk/Listen button is used to switch between sending and receiving audio. The button can be configured  
from the Audio tab in the AMC Control panel:  
• Push-To-Talk mode: Click and hold the button to talk/send. Release the button to listen.  
• Toggle mode: Click once to switch between talking and listening.  
Simplex – speaker only mode  
To send audio, the Talk and Microphone buttons must both be active. Click either button to stop audio  
transmission.  
PTZ Controls  
The Live View page also displays Pan/Tilt/Zoom (PTZ) controls. The administrator can enable/disable controls for specified users under  
System Options > Security > Users.  
Note  
These controls are available if digital PTZ is enabled in the selected view area, see View Area on page 22.  
Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the  
mouse pointer.  
Click the Center mode button and click in the image to center the camera view on that position. The center mode  
button could also be used to zoom in on a specific area. Click in the image and drag to draw a rectangle surrounding  
the area to be magnified. To zoom out, rotate the mouse wheel.  
Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls.  
User-defined buttons can also appear in the Control panel. See Controls on page 29.  
To view a specific view area or preset position, select it from the Source list.  
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Access the Product  
Pan and Tilt bars – Use the arrows to pan and tilt the camera view, or click on a  
position on the bar to steer the camera view to that position.  
Focus bar – Click on a position on the focus bar to set the focus position. This will  
disable the product’s autofocus. To re-enable, use the PTZ control panel which is  
opened by clicking the Ctrl panel button (see above).  
The PTZ controls can be disabled under PTZ > Advanced > Controls, see Controls on page 29.  
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Media Streams  
Media Streams  
The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will  
determine the type you use.  
The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available  
stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page.  
How to Stream H.264  
H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared with the Motion  
JPEG format and as much as 50% more than the MPEG-4 standard. This means that much less network bandwidth and storage space  
are required for a video file. Or seen another way, much higher video quality can be achieved for a given bit rate.  
Deciding which combination of protocols and methods to use depends on your viewing requirements, and on the properties of  
your network. The available options in AXIS Media Control are:  
Unicast RTP  
This unicast method (RTP over UDP) is used  
for live unicast video, especially when it is  
important to always have an up-to-date video  
stream, even if some frames are dropped.  
Unicasting is used for video-on-demand  
transmission so that there is no video traffic  
on the network until a client connects and  
requests the stream.  
Note that there are a maximum of 20  
simultaneous unicast connections.  
RTP over RTSP  
This unicast method (RTP tunneled over RTSP)  
is useful as it is relatively simple to configure  
firewalls to allow RTSP traffic.  
RTP over RTSP over HTTP  
This unicast method can be used to traverse  
firewalls. Firewalls are commonly configured to  
allow the HTTP protocol, thus allowing RTP to  
be tunneled.  
Multicast RTP  
This method (RTP over UDP) should be used for live multicast video. The video stream is always  
up-to-date, even if some frames are dropped.  
Multicasting provides the most efficient usage of bandwidth when there are large numbers of  
clients viewing simultaneously. A multicast cannot however, pass a network router unless the  
router is configured to allow this. It is not possible to multicast over the Internet, for example.  
Note also that all multicast viewers count as one unicast viewer in the maximum total of 20  
simultaneous connections.  
AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the  
AMC Control Panel, can be changed and the options disabled, to suit specific requirements.  
Note  
H.264 is licensed technology. The Axis product includes one H.264 viewing client license. Installing additional unlicensed  
copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.  
MJPEG  
This format uses standard JPEG still images for the video stream. These images are then displayed and updated at a rate sufficient  
to create a stream that shows constantly updated motion.  
The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image  
contained in the stream. The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS  
Media Control in Internet Explorer in Windows.  
AXIS Media Control (AMC)  
AXIS Media Control (AMC) in Internet Explorer in Windows is the recommended method of accessing live video from the Axis product.  
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Media Streams  
The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s  
Manual for more information.  
The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from:  
Windows Control Panel (from the Start screen or Start menu)  
Alternatively, right-click the video image in Internet Explorer and click Settings.  
Alternative Methods of Accessing the Video Stream  
You can also access video and images from the Axis product in the following ways:  
Motion JPEG server push (if supported by the client, Firefox, for example). This option maintains an open HTTP connection  
to the browser and sends data as and when required, for as long as required.  
Still JPEG images in a browser. Enter the path http://<ip>/axis-cgi/jpg/image.cgi  
Windows Media Player. This requires AXIS Media Control and the H.264 decoder to be installed. The following paths  
can be used:  
-
-
-
-
Unicast via RTP: axrtpu://<ip>/axis-media/media.amp  
Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp  
Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp  
Multicast: axrtpm://<ip>/axis-media/media.amp  
QuickTimeTM. The following paths can be used:  
-
-
rtsp://<ip>/axis-media/media.amp  
rtsp://<ip>/axis-media/media.3gp  
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Media Streams  
Note  
<ip>= IP addess  
• The Axis product supports QuickTime 6.5.1 and later.  
• QuickTime may add latency to the video stream.  
• It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee  
this.  
Access Audio Streams  
The Live View page provides access to audio through AXIS Media Control; in addition audio can be accessed in the following ways:  
VAPIX® Application Programming Interface (API) For more information, visit www.axis.com/developer  
Windows Media Player supports simplex audio. The following paths can be used:  
-
-
-
-
Unicast via RTP: axrtpu://<ip>/axis-media/media.amp  
Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp  
Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp  
Multicast: axrtpm://<ip>/axis-media/media.amp  
QuickTimeTM supports G.711 and AAC audio encoding. The following paths can be used:  
-
-
rtsp://<ip>/axis-media/media.amp  
rtsp://<ip>/axis-media/media.3gp  
The Java applet supports simplex audio with G.711 encoding.  
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Set Up the Product  
Set Up the Product  
The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in  
the top right-hand corner of the Live View page.  
Administrators have unrestricted access to all settings.  
Operators have access to all settings except System Options  
See also the online help  
.
Basic Setup  
Basic Setup provides shortcuts to the settings that should be made before using the Axis product:  
1. Users. See page 46.  
2. TCP/IP. See page 49.  
3. Date & Time. See page 48.  
4. Video Stream. See page 18.  
5. Focus & Zoom. See page 24.  
6. Audio Settings. See page 24.  
The Basic Setup menu can be disabled from System Options > Security > Users.  
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Video and Audio  
Video and Audio  
The video and audio settings can be used to optimize video and audio quality. You can configure the following:  
Video stream settings. See page 18.  
Stream profiles. See page 19.  
Camera settings. See page 20.  
View areas. See page 22.  
Overlay image. See page 22.  
Privacy mask. See page 23.  
Focus and zoom. See page 24.  
Audio settings. See page 24.  
Audio clips. See page 26.  
Video Stream  
You can define the following video stream settings from Video & Audio > Video Stream:  
Image. See page 18.  
Audio. See page 24.  
H.264. See page 18.  
MJPEG. See page 19.  
Image  
The default image settings can be configured under Video & Audio > Video Stream. Select the Image tab.  
The following settings are available:  
Resolution. Select the default resolution.  
Compression. The compression level affects the image quality, bandwidth and file size of saved images; the lower the  
compression, the higher the image quality with higher bandwidth requirements and larger file sizes.  
Mirror image. If required, the image can be mirrored.  
Rotate image. If required, the image can be rotated.  
Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed  
amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest  
frame rate possible under the current conditions.  
Overlay settings. See Overlay on page 22.  
Click Save to apply the new settings.  
H.264  
H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high quality video streams at low bit rates.  
An H.264 video stream consists of different types of frames such as I-frames and P-frames. An I-frame is a complete image whereas  
P-frames only contain the differences from previous frames.  
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Video and Audio  
The H.264 stream settings can be configured from the Video & Audio > Video Stream page. Select the H.264 tab. The settings  
defined in this page will apply to all H.264 streams that do not use a stream profile.  
The GOV length is the number of frames between two consecutive I-frames. Increasing the GOV length may save considerably on  
bandwidth requirements in some cases, but may also have an adverse affect on image quality.  
The Axis product supports the following H.264 profile(s):  
Baseline. The Baseline profile is recommended for clients that don’t support CABAC entropy coding.  
Main. The Main profile provides higher compression with maintained video quality compared to the Baseline profile but  
requires more processing power to decode.  
The bit rate can be set as Variable bit rate (VBR) or Constant bit rate (CBR). VBR adjusts the bit rate according to the image  
complexity, using up more bandwidth for increased activity in the image, and less for lower image activity. When the activity in  
the scene increases, the bit rate would usually increase as well. If there is a surplus in bandwidth, this may not be an issue and  
selecting Variable bit rate (VBR) will be sufficient. But if bandwidth is limited, it is recommended to control the bit rate by selecting  
Constant bit rate (CBR). When the activity in the scene increases, VBR adjusts the bit rate according to the complexity, using up  
more bandwidth for increased activity in the scene, and less for lower scene activity. CBR allows you to set a target bit rate that  
limits the bandwidth consumption.  
The CBR target bit rate works like the ceiling of a tent. It limits the bit rate, while maintaining some flexibility. The bit rate may bounce  
up and down within the set target but when it nears the set target value, the limitation kicks in. However, because CBR will always  
prioritize a continuous video stream, it allows temporary overshoots from the target bit rate. Because setting a target value prevents  
the bit rate from increasing, frame rate and image quality are affected negatively. To partly compensate for this, select which variable  
shall be prioritized, frame rate or image quality. Not setting a priority means that frame rate and image quality are equally affected.  
The bit rate can be set as Variable bit rate (VBR) or Maximum bit rate (MBR). VBR adjusts the bit rate according to the image  
complexity, using up more bandwidth for increased activity in the image, and less for lower image activity. When the activity in  
the scene increases, the bit rate would usually increase as well. If there is a surplus in bandwidth, this may not be an issue and  
selecting Variable bit rate (VBR) will be sufficient. But if bandwidth is limited, it is recommended to control the bit rate by selecting  
Maximum bit rate (MBR). When the activity in the scene increases, VBR adjusts the bit rate according to the complexity, using up  
more bandwidth for increased activity in the scene, and less for lower scene activity. MBR allows you to set a target bit rate that  
limits the bandwidth consumption.  
The MBR target bit rate works like the ceiling of a tent. It limits the bit rate, while maintaining some flexibility. The bit rate  
may bounce up and down within the set target but when it nears the set target value, the limitation kicks in. However, because  
MBR will always prioritize a continuous video stream, it allows temporary overshoots from the target bit rate. Because setting a  
target value prevents the bit rate from increasing, frame rate and image quality are affected negatively. To partly compensate for  
this, select which variable shall be prioritized, frame rate or image quality. Not setting a priority means that frame rate and  
image quality are equally affected.  
The current bit rate can be set to appear as text overlay. Under Overlay Settings, select Include text and enter the modifier  
#b in the field.  
To apply the settings, click Save.  
MJPEG  
Sometimes the image size is large due to low light or complex scenery. Adjusting the maximum frame size helps to control the  
bandwidth and storage used by the Motion JPEG video stream in these situations. Setting the frame size to the Default setting  
provides consistently good image quality at the expense of increased bandwidth and storage usage in low light. Limiting the frame  
size optimizes bandwidth and storage usage, but may give poor image quality. To prevent increased bandwidth and storage usage,  
the maximum frame size should be set to an optimal value.  
Stream Profiles  
A stream profile is a set of predefined stream settings including resolution, compression, frame rate and overlay settings. Stream  
profiles can be used:  
When setting up recording using action rules. See Events on page 36.  
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Video and Audio  
When setting up continuous recording. See Continuous Recording on page 44.  
In the Live View page – select the stream profile from the Stream profile drop-down list.  
For quick setup, use one of the predefined stream profiles. Each predefined profile has a descriptive name, indicating its purpose. If  
required, the predefined stream profiles can be modified and new customized stream profiles can be created.  
To create a new profile or modify an existing profile, go to Setup > Video & Audio > Stream Profiles.  
To select a default stream profile for the Live View page, go to Setup > Live View Config.  
Camera Settings  
The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product.  
Image Appearance  
Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation. The value 0 gives a  
black and white image.  
The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image.  
Increasing the Sharpness can increase bandwidth usage. A sharper image might increase image noise especially in low light  
conditions. A lower setting reduces image noise, but the whole image will appear less sharp.  
The Contrast changes the relative difference between light and dark. It can be adjusted using the slidebar.  
White Balance  
White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis  
product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light  
source from the drop-down list. For a description of each available setting, see the online help  
.
The white balance window is enabled for the Automatic and Automatic outdoor options that appear in the White balance drop-down  
list. Select one of the options from the drop-down list to set the white balance window properties. Select Automatic to use the  
default settings for the Automatic and Automatic outdoor options (in the White balance drop-down list). Select Custom to manually  
set a reference window for white balance in the view area.  
Wide Dynamic Range  
Wide dynamic range (WDR - Dynamic Capture) can improve the exposure when there is a considerable contrast between light and  
dark areas in the image. Enable WDR in intense backlight conditions. Disable WDR in low light conditions for optimal exposure.  
Important  
Use WDR in combination with automatic exposure control. Other exposure settings could give undesirable results.  
Use the Highlights recovery slider to improve the image appearance by decreasing brightness in the bright parts of the image.  
Use the Shadows recovery slider to improve the image appearance by increasing brightness in the dark parts of the image.  
Lightfinder Mode  
Select the Lightfinder Mode option from the drop-down list from Camera Settings > Wide Dynamic Range. This mode enables  
heightened visibility in the product, and better image quality in low light conditions such as in parking lots, city surveillance  
and construction sites.  
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Video and Audio  
Exposure Settings  
Configure the exposure settings to suit the image quality requirements in relation to lighting, frame rate and bandwidth  
considerations.  
Exposure control - This setting is used to adapt to the amount of light used. Automatic is the default setting and can be used in  
most situations. The shutter speed is automatically set to produce optimum image quality. Flicker-free 50 or 60 Hz is used to remove  
flicker which can be caused by fluorescent and other light sources. The Hold current option locks the current exposure settings.  
Shutter & Gain  
The shutter and gain settings affect the amount of motion blur and noise in the image. To adapt to different lighting, available  
storage space and bandwidth, it is often necessary to prioritize either low motion blur or low noise. The Axis product allows  
using different prioritization in normal light and in low light.  
Shutter speed is related to the amount of time the shutter is opened and is measured in seconds (s). A slow shutter speed allows  
more light to reach the sensor and can help produce a brighter image in low light situations. On the other hand, a slow shutter  
speed can cause moving objects to appear blurry.  
Set Shutter to  
Auto to set the shutter speed automatically. If required, use Max shutter to limit the shutter speed to prevent the frame  
rate from being reduced. For example, to get 30 fps, set Max shutter to 1/30.  
Fixed to use a fixed shutter speed.  
Gain, measured in decibel (dB), is the amount of amplification applied to the image. A high gain may provide a better image in low  
light situations but will increase the amount of image noise.  
Set Gain to  
Auto to set the gain automatically. If required, use Max gain to limit the applied gain.  
Fixed to use a fixed gain.  
When Shutter and Gain are both set to Auto, it is possible to set the Priority between low motion blur and low noise manually and to  
use a different Priority in Normal Light and in Low Light.  
Example  
Consider an area where people or vehicles move during the day, but where there should be no movements during night. To be able to,  
for example, recognize faces or license plates, move the normal light priority slider toward low motion blur. At nighttime, motion  
detection is more important than identification. Motion blur is acceptable and since low light can cause a lot of noise, move  
the low light priority slider toward low noise.  
Example  
If storage space or bandwidth is limited, try using a lower gain. This will reduce image noise and produce smaller image files.  
Iris adjustment  
Select Enable automatic iris adjustment to automatically compensate for changing light conditions. This option is not available  
if a fixed iris is used.  
Day/Night  
The IR cut filter prevents infrared (IR) light from reaching the image sensor. In poor lighting conditions, for example at night, or when  
using an external IR lamp, set the IR cut filter to Off. This increases light sensitivity and allows the product to “see” infrared light. The  
image is shown in black and white when the IR cut filter is off.  
If using automatic Exposure control, set the IR cut filter to Auto to automatically switch between On and Off according to the  
lighting conditions.  
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AXIS P3384–VE Fixed Dome  
Video and Audio  
The Day/Night shift level bar helps determine when the camera will shift from day mode to night mode. Normally, the camera  
automatically changes mode from day to night when very dark (level 100 in the slider). By setting Day/Night shift level to a  
lower value, the camera will change to night mode earlier.  
View Area  
A view area is a cropped part of the full view. Each view area is treated as a video source in Live View and has its own video  
stream and PTZ settings.  
When setting up a view area it is recommended that the video stream resolution is the same size as or smaller than the view area  
size. Setting the video stream resolution larger than the view area size implies digitally scaled up video after sensor capture,  
requiring more bandwidth without adding image information.  
To enable, go to Video & Audio > Camera Settings and select Enable View Areas.  
To add a new view area:  
1. Go to Video & Audio > View Area.  
2. Click Add.  
3. The new view area appears under Selected view area. Enter a descriptive name in the Name field.  
4. Select an Aspect ratio and a Video stream resolution.  
5. A new view area covers the whole image. Use the mouse to move and resize the view area.  
6. Select Enable PTZ to enable digital PTZ for the view area.  
7. Click Save to save the settings.  
To modify a view area, select the view area in the list and modify the settings as required. Click Save.  
To remove a view area, select the view area and click Remove.  
Note  
The PTZ functionality is useful during installation of the Axis product. Use a view area to crop out a specific part of the  
full view.  
Overlay  
Overlays are used to provide extra information, for example for forensic video analysis or during product installation and  
configuration. Overlays are superimposed over the video stream.  
An overlay text can display the current date and time, or a text string. When using a text string, modifiers can be used to display  
information such as the current bit rate or the current frame rate. For information about available modifiers, see File Naming &  
Date/Time Formats in the online help  
.
To enable overlays:  
1. Go to Video & Audio > Video Stream and select the Image tab.  
2. To include an overlay image, select Include overlay image at the coordinates. The overlay image must first be uploaded to  
the Axis product, see Overlay Image.  
3. To include date and time, select Include date and Include time.  
4. To include a text string, select Include text and enter the text in the field. Modifiers can be used, see File Naming &  
Date/Time Formats in the online help  
.
5. Define text overlay characteristics in the relevant fields.  
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AXIS P3384–VE Fixed Dome  
Video and Audio  
6. Click Save.  
To modify the date and time format, go to System Options > Date & Time. See Date & Time on page 48.  
Overlay Image  
An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is used to provide  
extra information or to mask a part of the image.  
For more information about privacy masks, see Privacy Mask on page 23.  
To use an overlay image, the image must first be uploaded to the Axis product. The uploaded image should be a Windows 24-bit BMP  
image with maximum 250 colors. The image width and height, in pixels, must be exactly divisible by 4 and cannot be larger than the  
maximum image resolution. If combining text and image overlays, take into consideration that the text overlay occupies 16 or 32  
pixels in height (depending on the resolution) and has the same width as the video image.  
To automatically scale the image to the resolution used by the Axis product, select the option Scale with resolution from the  
Transparency Settings page which is displayed when uploading in the image.  
To upload an overlay image:  
1. Go to Video & Audio > Overlay Image.  
2. Click Browse and browse to the file.  
3. Click Upload.  
4. The Transparency Settings page is now displayed:  
-
To make a color in the overlay image transparent, select Use transparency and enter the RGB hexadecimal value  
for the color. Example: To make white transparent, enter #FFFFFF.  
-
To scale the image automatically, select Scale with resolution. The image will be scaled down to fit the  
resolution used by the Axis product.  
5. Click Save.  
To select the image to use as overlay:  
1. Go to Video & Audio > Overlay Image.  
2. Select the image to use from the Use overlay image list and click Save.  
To display the overlay image:  
1. Go to Video & Audio > Video Stream and select the Image tab.  
2. Under Overlay Settings, select Include overlay image at the coordinates.  
3. To control the image’s position, enter the X and Y coordinates. The X=0 and Y=0 position is the top left corner. If a part of  
the image is positioned outside the video image, the overlay image will be moved so that the whole image is visible.  
4. Click Save.  
Privacy Mask  
A privacy mask is a user-defined area that prevent users from viewing parts of the monitored area. Privacy masks appear as blocks  
of solid color and are applied on the video stream. Privacy masks cannot be bypassed using the VAPIX® application programming  
interface (API).  
The Privacy Mask List (Video & Audio > Privacy Mask) shows all the masks that are currently configured in the Axis product and  
indicates if they are enabled.  
You can add a new mask, re-size the mask with the mouse, choose a color for the mask, and give the mask a name.  
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Video and Audio  
For more information, see the online help  
Important  
Adding many privacy masks may affect the product’s performance.  
Focus & Zoom  
Focus and zoom should only be configured when installing or reinstalling the product.  
For installation instructions, refer to the product’s Installation Guide.  
See for more information.  
To set focus and zoom:  
1. Install the camera as described in the Installation Guide.  
2. Go to Video & Audio > Focus & Zoom.  
3. On the Basic tab, set the zoom level using the slider. The buttons < and > move the zoom position one step in either  
direction. The buttons << and >> move the zoom position in multiple steps in either direction.  
4. Click Perform auto focus to focus the camera automatically.  
5. If more adjustments are needed, go to the Advanced tab.  
Note  
• Changing the zoom level moves the focus position. Focus should always be adjusted after changing the zoom.  
• Movements in front of the camera should be avoided during automatic focusing.  
On the Advanced tab, focus can be adjusted manually:  
1. Click Open iris to open the iris to its maximum position. This gives the smallest depth of field and provides the best  
conditions for focusing.  
2. Focus is set in the Focus window. Use the mouse to move and resize the focus window.  
3. Click in the Focus position bar to focus on a desired location. The buttons < and > move the focus position one step in  
either direction. The buttons << and >> move the focus position in multiple steps in either direction.  
4. When satisfied, click Enable iris to enable the iris.  
Audio Settings  
The audio functionality for each video stream is enabled under Video & Audio > Video Stream > Audio.  
Audio Modes  
The Axis product supports the following audio modes:  
Full duplex - Simultaneous two-way audio allowing the Axis product to transmit and receive audio at the same time. There is no  
echo cancellation; if feedback loops appear, try moving the microphone or the speaker.  
Half-duplex - Audio can be transmitted to and from the Axis product but only in one direction at a time. To transmit audio using the  
Live View page, use the Talk and Listen buttons, see AMC Audio Controls on page 12.  
Simplex — Network Camera speaker only - Audio is transmitted from a client to the Axis product and can be played by a speaker  
connected to the product. To transmit audio using the Live View page, the Talk and Microphone buttons must both be active,  
see AMC Audio Controls on page 12.  
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AXIS P3384–VE Fixed Dome  
Video and Audio  
Simplex — Network Camera microphone only - Audio captured by the product microphone is transmitted from the Axis product to  
one or more clients.  
To set the audio mode, go to Video & Audio > Audio Settings and select the desired mode from the Audio mode drop-down list.  
Audio Input  
An external microphone or a line source can be connected to the Audio-in connector. Configure the audio input settings under Video  
& Audio > Audio Settings.  
Note  
The internal microphone is used by default; the external microphone is used when connected. It is possible to disable the  
internal microphone by connecting a plug to the mic input.  
Note  
When used in an outdoor enclosure, the internal microphone on this Axis product cannot be used.  
Select Microphone to use an external microphone or Line to use a Line in device, e.g. an audio mixer for multiple microphones  
or a microphone with a built-in amplifier, as audio source.  
To use a professional microphone requiring 48 V phantom power, you need an external power supply and a balanced-unbalanced  
converter (audio transformer) in between.  
The Microphone power option provides DC power for an external microphone. Microphone power should only be used with  
microphones that have no battery and when using the internal microphone. This setting should not be enabled when using a dynamic  
or battery powered microphone. Microphone power will not harm the microphone; if you are uncertain, try switching it off and on.  
To use a professional microphone requiring 48 V phantom power, you need an external power supply and a balanced-unbalanced  
converter (audio transformer) in between.  
Use the Input gain to control the volume (dB Full Scale) of the audio input. If the sound is too low, choose a higher dB, to amplify  
the sound. If the sound is too high, choose a lower dB. The Level bar gives a visual representation of the audio signal level in dB  
relative to the full-scale input level.  
Green — the signal is at a good level.  
Yellow — the signal is becoming distorted.  
Red — the signal is distorted.  
Use the Encoding option to select digital audio encoding format.  
AAC requires a license for both encoding and decoding. AAC is the least complicated and most widely used codec. If  
achieving the best possible audio quality is a priority, AAC is the recommended codec to use. An AAC license is included  
in the Axis product.  
G711 is an unlicensed standard codec that is useful when integrating audio into a VoIP system  
G726 is an unlicensed speech codec that is most commonly used within the security industry.  
Note  
If recording audio to edge storage, such as an SD card or network share, use AAC encoding.  
The Sample rate defines the number of times per second the sound is sampled. A higher sample rate will provide better audio  
quality, but also requires a greater bandwidth.  
Set the required Bit rate depending on the selected encoding. A higher bit rate will give better audio quality. A lower bit rate  
may have latency or delay, but will require less bandwidth.  
For more information about these settings, please see the online help  
.
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Video and Audio  
Audio Output  
An external speaker can be connected to the Audio-out connector (a built-in amplifier is required for this). The output can be  
connected to another amplifier with speakers. A stereo connector must be used for the audio out.  
Configure the audio output settings under Video & Audio > Audio Settings.  
Output gain - Control the volume (dB Full Scale) of the line audio output. If the sound is too low, choose a higher dB. If the  
sound is too high, choose a lower dB.  
Audio Clips  
An audio clip is a sound file that can be played when events occur or directly from the Live View page. The audio clip must first be  
uploaded to the Axis product or recorded by a microphone connected to the product.  
To add, download, modify or remove audio clips, go to Video & Audio > Audio Clips. For more information see the online help  
.
To configure the Axis product to play audio clips when an event occurs, an action rule must be set up. For more information,  
see Events on page 36.  
Note  
Audio clips cannot be used if the product’s audio functionality is enabled. The audio functionality is enabled on the Audio  
tab under Video & Audio > Video Stream.  
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Configure the Live View Page  
Configure the Live View Page  
You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of  
the Live View page.  
Stream Profile. See page 19.  
Default Viewer for Browser. See page 27.  
Viewer Settings. See page 27.  
Action Buttons. These are the buttons described in Controls on the Live View Page on page 10.  
User Defined Links. See page 28.  
Output Buttons. See page 28.  
Default Viewer for Browsers  
From Live View Config > Default Viewer select the default method for viewing video images in your browser. The product attempts  
to show the video images in the selected video format and viewer. If this is not possible, the product overrides the settings and  
selects the best available combination.  
Browser  
Viewer  
Description  
Windows Internet Explorer  
AMC  
Recommended viewer in Internet Explorer (H.264/Motion JPEG).  
H.264.  
QuickTime  
Java applet  
A slower imaging alternative to AMC (Motion JPEG). Requires one of the  
following installed on the client:  
• JVM (J2SE) 1.4.2 or higher.  
• JRE (J2SE) 5.0 or higher.  
Still image  
Displays still images only. Click the Refresh button in your browser to view a  
new image.  
Other browsers  
Server Push  
QuickTime  
Java applet  
Still image  
Recommended viewer for other browsers (Motion JPEG).  
H.264.  
A slower imaging alternative to Server Push (Motion JPEG only).  
Displays still images only. Click the Refresh button in your browser to view a  
new image.  
For more information, please see the online help  
.
Viewer Settings  
To configure options for the viewer, go to Live View Config > Viewer Settings.  
Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video  
image in your browser.  
H.264 decoder installation. The administrator can disable installation of the H.264 decoder included with AXIS Media  
Control. This is used to prevent installation of unlicensed copies. Further decoder licenses can be purchased from your  
Axis reseller.  
Select Show crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick  
mode.  
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Configure the Live View Page  
Select Use PTZ joystick mode as default to enable joystick mode. The mode can be changed temporarily from the  
PTZ control panel.  
Select Enable recording button to enable recording from the Live View page. This button is available when using the  
AMC viewer. The recordings are saved to the location specified in the AMC Control Panel. See AXIS Media Control  
(AMC) on page 14.  
User Defined Links  
To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL  
activate external devices connected to the product, or they can link to a web page. Custom links defined as cgi links will run the  
script in the background, in a hidden frame. Defining the link as a web link will open the link in a new window.  
Output Buttons  
External I/O devices connected to the Axis product’s output ports can be controlled directly from the Live View page.  
To display output buttons in the Live View page:  
1. Go to Setup > Live View Config.  
2. Under Output Buttons, select the type of control to use:  
-
Pulse activates the output for a defined period of time. The pulse time can be set from 1/100 second to 60  
seconds.  
-
Active/Inactive displays two buttons, one or each action.  
To configure the active and inactive states, go to System Options > Ports & Devices > I/O Ports and set the port’s Normal state.  
For more information about I/O ports, see I/O Ports on page 56.  
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PTZ (Pan Tilt Zoom)  
PTZ (Pan Tilt Zoom)  
The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas,  
see View Area on page 22.  
Preset Positions  
A preset position is a saved view that can be used to quickly steer the camera to a specific position. A preset position consists of  
the following values:  
Pan and tilt positions  
Focus position (manual or automatic)  
Each view area has its own preset positions.  
Guard Tour  
A guard tour displays the video stream from different preset positions, one-by-one, in a predetermined order or at random and for  
configurable time periods. The enabled guard tour will keep running after the user has logged off or closed the browser.  
To add a guard tour:  
1. Go to PTZ > Guard Tour and click Add.  
2. Enter a descriptive name.  
3. Specify the pause length between runs.  
4. Select an available preset position and click Apply.  
5. Specify the View Time in seconds or minutes.  
6. Specify the View Order or select the Random view order option.  
7. Click Save.  
To modify or remove guard tours, go to PTZ > Guard Tour, select the guard tour in the Guard Tour List and click Modify/Remove.  
For more information see the online help  
.
Advanced  
Controls  
Advanced PTZ settings can be configured under PTZ > Advanced > Controls.  
The Panel Shortcut Command Buttons list shows the user-defined buttons that can be accessed from the Live View page’s Ctrl  
panel. These buttons can be used to provide direct access to commands issued using the VAPIX® application programming interface.  
Click Add to add a new shortcut command button.  
The following PTZ controls are enabled by default:  
Pan control  
Tilt control  
Focus control  
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AXIS P3384–VE Fixed Dome  
PTZ (Pan Tilt Zoom)  
To disable specific controls, deselect the options under Enable/Disable controls.  
If using multiple view areas, deselecting a control will only disable the control in the selected view area.  
Control Queue  
The administrator can set up a queue for PTZ controllers from PTZ > Control Queue. Once set up, the PTZ Control Queue buttons  
appear in the Live View page offering one viewer exclusive control for a limited period of time. Other users will be placed in queue.  
A user who belongs to a group (see Users on page 46) with a higher PTZ priority can go before other users in the queue and take  
control of the product. The order of priority is as follows:  
1. Administrator — An administrator takes over PTZ control regardless of who is first in queue. The administrator will be  
removed from the queue 60 seconds after the last PTZ control command.  
2. Event — The Axis product can be configured to go to a preset position when triggered by an alarm (see Events on page 36).  
The event will immediately be placed first in the queue except when an administrator is in control.  
3. Operator — Same as administrator but with lower priority  
4. Guard Tour — A guard tour (see page 29) has PTZ control for an indefinite period of time. It may be overridden by an  
operator, event or administrator. The guard tour will resume when higher priority groups leave the queue.  
5. Viewer — Multiple viewers must wait for their turn. The viewer has 60 seconds PTZ control before control is passed  
on to the next viewer in queue.  
Note  
• The administrator can enable and disable PTZ controls for selected users.  
• To identify different users in the viewer group, cookies must be enabled on the client.  
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Detectors  
Detectors  
Camera Tampering  
Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely  
defocused. To send an alarm, for example an email, an action rule must be set up.  
To configure tampering:  
1. Go to Detectors > Camera Tampering.  
2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated. Increase time to prevent  
false alarms for known conditions that affect the image.  
3. Select Alarm for dark images if an alarm should be generated if lights are dimmed or turned off, or if the lens is sprayed,  
covered, or rendered severely out of focus.  
4. Click Save.  
To configure the product to send an alarm when tampering occurs:  
1. Go to Events > Action Rules.  
2. Click Add to set up a new action rule.  
3. Enter a Name for the action rule.  
4. Under Condition, select Detectors from the Trigger list.  
5. Select Tampering from the list of detectors.  
6. Optionally, select a schedule and set additional conditions.  
7. Select the action. To send an email, select Send Notification and select a Recipient from the list of defined recipients.  
Note  
The While the rule is active option under Duration cannot be used with camera tampering, since camera tampering does not  
have a duration and once it has been triggered it will not automatically return to its untriggered state.  
For more information on actions rules, see Events on page 36.  
Motion Detection  
Motion detection is used to generate an alarm whenever movement starts or stops in the camera view.  
Motion detection is configured by defining up to 10 Include and Exclude windows:  
Include windows — define areas where motion should be detected  
Exclude windows — define areas within an Include window that should be ignored (areas outside Include windows  
are automatically ignored).  
For instructions, see Set Up Motion Detection Windows on page 32.  
To control the number of motion detection alarms, the parameters Object Size, History and Sensitivity can be adjusted. See  
Motion Detection Parameters on page 32.  
Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected.  
Possible actions include uploading images and start recording. For more information, see Set Up Action Rules on page 36.  
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Detectors  
Note  
• Using the motion detection feature may decrease the product’s overall performance.  
• The position of the Motion Detection Window is relative to the orientation of the Camera. Changing the orientation of the  
camera will also change the position of the Motion Detection Window.  
Set Up Motion Detection Windows  
To set up a motion detection Include Window, follow these instructions:  
1. Go to Detectors > Motion Detection.  
2. Select a desired resolution for viewing while setting up Motion Detection from the View in list.  
3. Select the Configure Included Windows option and click New. Select the new window in the list of windows and  
enter a descriptive name.  
4. Adjust the size (drag the bottom right-hand corner) and the position (click on the text at the top and drag to the desired  
position) of the window.  
5. Adjust the Object Size, History and Sensitivity profile sliders (see Motion Detection Parameters for details). Any detected  
motion within an active window is indicated by red peaks in the Activity window.  
6. Click Save.  
To exclude parts of the include window, select the Configure Excluded Windows and position the exclude window within the  
include window.  
To delete an include or exclude window, select the window in the list of windows and click Del.  
Motion Detection Parameters  
The parameters controlling motion detection are described in the table below:  
Parameter  
Object Size  
History  
Sensitivity  
Description  
Object size relative to window Object memory length.  
size.  
Difference in luminance  
between background and  
object.  
Only very large objects trigger  
motion detection.  
An object that appears in  
the window triggers motion  
detection for a long time  
before it is considered as  
non-moving.  
Ordinary colored objects on  
ordinary backgrounds trigger  
motion detection.  
High level (100%)  
A large difference in luminance  
is required to trigger motion  
detection.  
Medium level (50%)  
Low level (0%)  
Even very small objects trigger An object that appears in  
Only very bright objects on  
a dark background trigger  
motion detection.  
the window triggers motion  
detection only for a very short motion detection.  
time before it is considered as  
non-moving.  
5–15%  
15%  
60–90%  
90%  
75–95%  
90%  
Recommended values  
Default values  
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Detectors  
Note  
• To trigger on small objects or movements, use several small motion detection windows rather than one large window  
and select a low object size.  
• To avoid triggering on small objects, select a high object size.  
• While monitoring an area where moving objects are not expected, select a high history level. This will cause motion  
detection to trigger as long as the object is present in the window.  
• To only detect flashing light, select a low sensitivity. In other cases high sensitivity is recommended.  
Audio Detection  
The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value. The threshold  
value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive.  
1. Go to Detectors > Audio Detection.  
2. Set the audio alarm level and click Save.  
3. Go to Events > Action Rules and set up an action rule, see Set Up Action Rules on page 36.  
Detected audio is indicated by colored peaks in the Activity indicator. An event is triggered when detected audio rises above or falls  
below the threshold value, which is represented by the bar.  
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Applications  
Applications  
Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for  
example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information  
about available applications, downloads, trials and licenses, go to www.axis.com/applications  
Note  
• Several applications can run at the same time but some applications might not be compatible with each other. Certain  
combinations of applications might require too much processing power or memory resources when run in parallel. Verify  
that the applications work together before deployment.  
Application Licenses  
Some applications need a license to run. Licenses can be installed in two ways:  
Automatic installation — requires access to the Internet  
Manual installation — obtain the license key from the application vendor and upload the key to the Axis product  
To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under  
System Options > Support > System Overview.  
Install Application  
To install and start an application:  
1. Go to Setup > Applications.  
2. Under Upload Application, click Browse. Locate the application file and click Upload Package.  
3. Install the license (if applicable). For instructions, see the documentation provided by the application vendor.  
4. Start the application. Go to page Applications, select the application in the list of installed applications and click Start.  
5. Configure the application. For instructions, see the documentation provided by the application vendor.  
Note  
• Applications can be uploaded by product administrators.  
• Applications and licenses can be installed on multiple products at the same time using AXIS Camera Management, version  
3.10 and later.  
To generate a log file for the application, go to Applications. Select the application and click Log.  
Application Considerations  
If an application is upgraded, application settings, including the license, will be removed. The license must be reinstalled and  
the application reconfigured.  
If the Axis product’s firmware is upgraded, installed applications and their settings will remain unchanged, although this is not  
guaranteed by Axis Communications AB. Note that the application must be supported by the new firmware. For information about  
firmware upgrades, see Upgrade the Firmware.  
If the Axis product is restarted, running applications will restart automatically.  
If the Axis product is restored, installed applications remain unchanged but must be restarted. To start the application, go to  
Setup > Applications. Select the application in the list of installed applications and click Start. For information about restoring  
the Axis product, see Maintenance.  
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Applications  
If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory  
default, see Reset to Factory Default Settings.  
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Events  
Events  
The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product  
can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when  
the action is triggered is called an action rule.  
Set Up Action Rules  
An action rule defines the conditions that must be met for the product to perform an action, for example record video or send an  
email notification. If multiple conditions are defined, all of them must be met to trigger the action.  
For more information about available triggers and actions, see Triggers on page 37 and Actions on page 38.  
The following example describes how to set up an action rule to record video to a network share if there is movement in the  
camera’s field of view.  
Set up motion detection and add a network share:  
1. Go to Detectors > Motion Detection and configure a motion detection window. See page 32  
2. Go to System Options > Storage and set up the network share. See page 55.  
Set up the action rule:  
1. Go to Events > Action Rules and click Add.  
2. Select Enable rule and enter a descriptive name for the rule.  
3. Select Detectors from the Trigger drop-down list.  
4. Select Motion Detection from the drop-down list. Select the motion detection window to use.  
5. Optionally, select a Schedule and Additional conditions. See below.  
6. Under Actions, select Record Video from the Type drop-down list.  
7. Select a Stream profile and configure the Duration settings as described below.  
8. Select Network Share from the Storage drop-down list.  
To use more than one trigger for the action rule, select Additional conditions and click Add to add additional triggers. When using  
additional conditions, all conditions must be met to trigger the action.  
To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds,  
during which the trigger should be ignored before the action rule can be activated again.  
The recording Duration of some actions can be set to include time immediately before and after the event. Select Pre-trigger time  
and/or Post-trigger time and enter the number of seconds. When While the rule is active is enabled and the action is triggered  
again during the post-trigger time, the recording time will be extended with another post-trigger time period.  
For more information, see the online help  
.
Set Up Action Rules  
An action rule defines the conditions that must be met for the product to perform an action, for example record video or send an  
email notification. If multiple conditions are defined, all of them must be met to trigger the action.  
For more information about available triggers and actions, see Triggers on page 37 and Actions on page 38.  
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Events  
The following example describes how to set up an action rule to record video to a network share if there is movement in the  
camera’s field of view.  
Set up motion detection and add a network share:  
1. Go to Detectors > Motion Detection and configure a motion detection window. See page 32  
2. Go to System Options > Storage and set up the network share. See page 55.  
Set up the action rule:  
1. Go to Events > Action Rules and click Add.  
2. Select Enable rule and enter a descriptive name for the rule.  
3. Select Detectors from the Trigger drop-down list.  
4. Select Motion Detection from the drop-down list. Select the motion detection window to use.  
5. Optionally, select a Schedule and Additional conditions. See below.  
6. Under Actions, select Record Video from the Type drop-down list.  
7. Select a Stream profile and configure the Duration settings as described below.  
8. Select Network Share from the Storage drop-down list.  
To use more than one trigger for the action rule, select Additional conditions and click Add to add additional triggers. When using  
additional conditions, all conditions must be met to trigger the action.  
To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds,  
during which the trigger should be ignored before the action rule can be activated again.  
The recording Duration of some actions can be set to include time immediately before and after the event. Select Pre-trigger time  
and/or Post-trigger time and enter the number of seconds. When While the rule is active is enabled and the action is triggered  
again during the post-trigger time, the recording time will be extended with another post-trigger time period.  
For more information, see the online help  
.
Triggers  
Available action rule triggers and conditions include:  
Applications – Use installed applications to trigger the rule. See Applications on page 34.  
Detectors  
-
-
Audio Detection – Trigger the rule when audio is detected. See Audio Detection on page 33.  
Day/Night Mode – Trigger the rule when the product switches between day mode (IR cut filter on) and night  
mode (IR cut filter off). This can for example be used to control an external infrared (IR) light connected  
to an output port.  
-
Live Stream Accessed – Trigger the rule when any stream is accessed and during edge storage playback.  
This can for example be used to send notifications.  
-
Motion Detection – Trigger the rule when motion is detected. See Motion Detection on page 31.  
Tampering – Trigger the rule when tampering is detected. See Camera Tampering on page 31.  
-
Hardware  
-
Fan – Trigger the rule if the fan is malfunctioning. This can for example be used to send maintenance  
notifications.  
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Events  
-
-
Network – Trigger the rule if network connection is lost or restored. This can for example be used to start  
recording to the SD card.  
Temperature – Trigger the rule if the temperature falls outside or inside the operating range of the product. This  
can for example be used to send maintenance notifications.  
Input Signal  
-
Digital Input Port – Trigger the rule when an I/O port receives a signal from a connected device. See I/O  
Ports on page 56.  
-
Manual Trigger – Trigger the rule using the Manual Trigger button in the Live View page. See Controls on  
the Live View Page on page 10. This can for example be used to validate actions during product installation  
and configuration.  
-
Virtual Inputs – can be used by a VMS (Video Management System) to trigger actions. Virtual inputs can, for  
example, be connected to buttons in the VMS user interface.  
PTZ  
-
-
Moving – Trigger the rule when the camera view moves due to a PTZ operation. This can for example be used  
as an additional condition to prevent an action rule triggered by motion detection to record video while the  
camera view moves due to a PTZ operation.  
Preset Reached – Trigger the rule when the camera stops at a preset position. This can be for example be used  
with the Send Images action to upload images from the preset position.  
Storage  
-
Disruption – Trigger the rule if storage problems are detected, for example if the storage device is unavailable,  
removed, full, locked or if other read or write problems occur. This can for example be used to send maintenance  
notifications.  
-
Recording – Triggers the rule when the Axis product records to the storage device. The recording status trigger  
can be used to notify the operator, for example by flashing LED lights, if the product has started or stopped to  
record to the storage device. Note that, this trigger can be used only for edge storage recording status.  
System  
-
System Ready – Trigger the rule when the product has been started and all services are running. This can for  
example be used to send a notification when the product restarts.  
Time  
-
Recurrence – Trigger the rule periodically. See Set Up Recurrences on page 40. This can for example be used to  
upload an image every 5 minutes.  
-
Use Schedule – Trigger the rule according to the selected schedule. See Create Schedules on page 40.  
Actions  
Available actions include:  
IR Illumination – Activate or deactivate IR light.  
Day/Night Vision Mode – Set day mode (IR cut filter on) or night mode (IR cut filter off).  
Output Port – Activate an I/O port to control an external device.  
Play Audio Clip – See Audio Clips on page 26.  
PTZ Control  
-
Preset Position – Go to a preset position.  
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Events  
-
Guard Tour – Start a guard tour. See Guard Tour on page 29.  
Record Video – Record video and audio to a selected storage. To record audio, use AAC audio encoding and make sure that  
audio is enabled in the selected stream profile.  
Send Images – Send images to a recipient.  
Send Notifications – Send a notification message to a recipient.  
Send SNMP Trap – Send an SNMP trap message to the operator. Make sure that SNMP is enabled and configured  
under System Options > Network > SNMP.  
Send Video Clip – Send a video clip to a recipient.  
Status LED – Flash the LED indicator. This can for example be used to validate triggers such as motion detection during  
product installation and configuration.  
WDR Mode – The WDR Mode or Lightfinder Mode can be turned on when the action rule is triggered. This action may  
be used to change between these modes automatically.  
Add Recipients  
The product can send media files and messages to notify users about events. Before the product can send media files or notification  
messages, you must define one ore more recipients. For information about available options, see Recipient Types on page 39.  
To add a recipient:  
1. Go to Events > Recipients and click Add.  
2. Enter a descriptive name.  
3. Select a recipient Type.  
4. Enter the information needed for the recipient type.  
5. Click Test to test the connection to the recipient.  
6. Click OK.  
Recipient Types  
The following recipients are available:  
Recipient  
Use with action  
Notes  
Email  
Send Images  
An email recipient can contain multiple email addresses. For  
more information about email recipients, see Set Up Email  
Recipients on page 40  
Send Notification  
Send Video Clip  
Send Images  
FTP  
Send Video Clip  
Send Images  
HTTP  
Send Notification  
Send Video Clip  
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Events  
Network Share  
Send Images  
A network share can also be used as a storage device for  
recorded video. Go System Options > Storage to configure  
a network share before setting up a continuous recording or  
an action rule to record video. For more information about  
storage devices, see Storage on page 54.  
Send Video Clip  
TCP  
Send Notification  
Set Up Email Recipients  
Email recipients can be configured by selecting one of the listed email providers, or by specifying the SMTP server, port and  
authentication used by, for example, a corporate email server.  
Note  
Some email providers have security filters that prevent users from receiving or viewing large amount of attachments, from  
receiving scheduled emails and similar. Check the email provider’s security policy to avoid delivery problems and locked  
email accounts.  
To set up an email recipient using one of the listed providers:  
1. Go to Events > Recipients and click Add.  
2. Enter a Name and select Email from the Type list.  
3. Enter the email addresses to send emails to in the To field. Use commas to separate multiple addresses.  
4. Select the email provider from the Provider list.  
5. Enter the user ID and password for the email account.  
6. Click Test to send a test email.  
To set up an email recipient using for example a corporate email server, follow the instructions above but select User defined as  
Provider. Enter the email address to appear as sender in the From field. Select Advanced settings and specify the SMTP server  
address, port and authentication method. Optionally, select Use encryption to send emails over an encrypted connection. The server  
certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates,  
see Certificates on page 48.  
Create Schedules  
Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is detected outside  
office hours. Use one of the predefined schedules or create a new schedule as described below.  
To create a new schedule:  
1. Go to Events > Schedules and click Add.  
2. Enter a descriptive name and the information needed for a daily, weekly, monthly or yearly schedule.  
3. Click OK.  
To use the schedule in an action rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page.  
Set Up Recurrences  
Recurrences are used to trigger action rules repeatedly, for example every 5 minutes or every hour.  
To set up a recurrence:  
1. Go to Events > Recurrences and click Add.  
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Events  
2. Enter a descriptive name and recurrence pattern.  
3. Click OK.  
To use the recurrence in an action rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and then  
select the recurrence from the second drop-down list.  
To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove.  
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Recordings  
Recordings  
The Axis product can be configured to record video continuously or according to an action rule:  
To start a continuous recording, see page 44.  
To set up action rules, see page 36.  
To access recordings, see Recording List on page 43.  
To configure camera controlled storage, see Storage on page 54.  
Find Recordings  
Recordings stored on the SD card or network share can be accessed from the Recordings > List page. The page lists all recordings on  
the storage device and shows each recording’s start date and time, duration and the event that triggered the recording.  
Note  
The recording’s start date and time is set according to the Axis product’s date and time settings. If the Axis product is  
configured to use a time zone different from the local time zone, make sure to configure the Recording time filters according  
to the product’s time zone. Date and time settings are configured under System Options > Date & Time, see Date & Time  
on page 48.  
To find a recording, follow these steps:  
1. Go to Recordings > List.  
2. To reduce the number of recordings displayed, select the desired options under Filter:  
Recording time — List recordings that started between the From and To times.  
Event — List recordings that were triggered by a specific event. Select continuous to list continuous recordings.  
Storage — List recordings from a specific storage device.  
Sort — Specify how recordings should be sorted in the list.  
Results — Specify the maximum number of recordings to display.  
3. To apply the filters, click the Filter button. Some filters may take a long time to complete.  
4. The recordings are displayed in the Recording list.  
To play a recording, select the recording and click Play. See also Play Recording on page 42.  
To view detailed information about a recording, select the recording and click Properties.  
To export a recording or a part of a recording as a video clip, select the recording and click Export. See also Export Video Clip on  
page 43.  
To remove a recording from the storage device, select the recording and click Remove.  
Play Recording  
Recordings on the SD card or network share can be played directly from the Axis product’s webpages.  
To play a recording, follow these steps:  
1. Go to Recordings > List.  
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Recordings  
2. To reduce the number of recordings displayed, select the desired options under Filter and click the Filter button to  
apply the filters. See also Find Recordings on page 42.  
3. Select the recording and click Play. The recording will be played in a new browser window.  
Export Video Clip  
Recordings on the SD card or network share can be exported as video clips. It is possible to export a complete recording or a  
part of a recording.  
Note  
The exported recording is a Matroska video file (.mkv). To play the recording in Windows Media Player, AXIS Matroska File  
Splitter must be installed. AXIS Matroska File Splitter can be downloaded from www.axis.com/techsup/software  
To export a video clip, follow these steps:  
1. Go to Recordings > List.  
2. To reduce the number of recordings displayed, select the desired options under Filter and click the Filter button to  
apply the filters. See also Find Recordings on page 42.  
3. Select the recording and click Export. The Export Recording dialog opens.  
4. By default, the complete recording is selected. To export a part of the recording, modify the start and stop times.  
5. Optionally, enter a file name for the recording.  
6. Click Export.  
Note  
Recordings can also be exported from the playback window.  
Recording List  
Recorded videos are listed on the Recordings > List page. The list shows each recording’s start date and time, duration and the  
event that triggered the recording.  
To play or download a recording, follow these steps:  
1. Go to Recordings > List.  
2. Use the filter to narrow the list of recordings. Enter the desired filter criteria and click Filter. Some filters may take  
a long time to complete.  
3. Select the recording.  
4. Click Play to play the recording, or click Download to download the recording.  
Multiple recordings can be downloaded at the same time. Select the recordings and click Download. The downloaded file is a zip file  
containing a minimum of three files, of which the Matroska (mkv) files are the actual recordings. The recordings are time-stamped  
with the date and time they were downloaded (that is, not the date the recordings were made).  
Note  
To play recordings in Windows Media Player, AXIS Matroska File Splitter must be installed. AXIS Matroska File Splitter  
For detailed recording and video information, select a recording and click Properties.  
To remove a recording, select the recording and click Remove.  
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Recordings  
Continuous Recording  
The Axis product can be configured to continuously save video to a storage device. For information about storage devices, see Storage  
on page 54. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.  
If a new stream profile is selected while a recording is ongoing, the recording will be stopped and saved in the recording list and a  
new recording with the new stream profile will start. All previous continuous recordings will remain in the recording list until they  
are removed manually or through automatic removal of old recordings.  
To start a continuous recording, follow these steps:  
1. Go to Recordings > Continuous.  
2. Select Enabled.  
3. Select the type of storage device from the Storage list.  
4. Select a Stream profile to use for continuous recordings. To include audio in the recording, use AAC audio encoding and  
make sure that audio is enabled in the selected stream profile.  
5. Click Save to save and start the recording.  
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Languages  
Languages  
Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected  
language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click  
the Upload Language button. Select the new language from the list and click Save.  
Note  
• Resetting the product to factory default settings will erase any uploaded language files and reset the product language to  
English.  
• Clicking the Restore button on the Maintenance page will not affect the language.  
• A firmware upgrade will not affect the language used. However if you have uploaded a new language to the product and  
later upgrade the firmware, it may happen that the translation no longer matches the product's web pages. In this case,  
upload an updated language file.  
• A language already installed in the product will be replaced when a current or a later version of the language file is uploaded.  
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System Options  
System Options  
Security  
Users  
User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can  
set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means  
that anybody may access the Live View page.  
The user list displays authorized users and user groups (access levels):  
Viewer - Access to the Live View page  
Operator - Access to the Live View page and to all settings except System Options  
Administrator - Unrestricted access to all settings; can add, modify and remove other users.  
Under HTTP/RTSP Password Settings, select the type of password to allow. You may need to allow unencrypted passwords if there are  
viewing clients that do not support encryption, or if you upgraded the firmware and existing clients support encryption but need  
to log in again and be configured to use this functionality.  
Under User Settings, select the Enable anonymous viewer login option to allow anonymous users access to the Live View page.  
Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls.  
Deselect the Enable Basic Setup option to hide the Basic Setup menu. Basic Setup provides quick access to settings that should be  
made before using the Axis product.  
ONVIF  
ONVIF (Open Network Video Interface Forum) is a global interface standard that makes it easier for end users, integrators, consultants,  
and manufacturers to take advantage of the possibilities offered by network video technology. ONVIF enables interoperablity between  
different vendor products, increased flexibility, reduced cost and future-proof systems.  
By creating a user you automatically enable ONVIF communication. Use the user name and password with all ONVIF communication  
with the product. For more information see www.onvif.org  
IP Address Filter  
IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are  
allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.  
The administrator can add up to 256 IP address entries to the list (a single entry can contain multiple IP addresses).  
HTTPS  
HTTPS (HyperText Transfer Protocol over Secure Socket Layer, or HTTP over SSL) is a web protocol providing encrypted browsing.  
HTTPS can also be used by users and clients to verify that the correct device is being accessed. The security level provided by  
HTTPS is considered adequate for most commercial exchanges.  
The Axis product can be configured to require HTTPS when users from different user groups (administrator, operator, viewer) connect.  
To use HTTPS, an HTTPS certificate must first be installed. Go to System Options > Security > Certificates to install and manage  
certificates. See Certificates on page 48.  
To enable HTTPS on the Axis product:  
1. Go to System Options > Security > HTTPS  
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System Options  
2. Select an HTTPS certificate from the list of installed certificates.  
3. Optionally, click Ciphers and select the encryption algorithms to use for SSL.  
4. Set the HTTPS Connection Policy for the different user groups.  
5. Click Save to enable the settings.  
To access the Axis product via the desired protocol, enter https:// or http:// in the address field in a browser.  
The HTTPS port can be changed on the System Options > Network > TCP/IP > Advanced page.  
IEEE 802.1X  
IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network  
devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol).  
To access a network protected by IEEE 802.1X, devices must authenticate themselves. The authentication is performed by a  
third-party entity called an authentication server, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft  
Internet Authentication Service.  
In Axis' implementation, the network device and the authentication server authenticate themselves with the help of digital  
certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security). The certificates are provided by an  
Certification Authority (CA). You need:  
a CA certificate to validate the identity of the authentication server  
a CA-signed client certificate and a private key to authenticate the network device.  
To allow the network device to access a network protected by IEEE 802.1X:  
1. Obtain a CA certificate, a client certificate and a client private key (contact your network administrator).  
2. Go to Setup > System Options > Security > IEEE 802.1X and upload the CA certificate, the client certificate and the  
client private key.  
3. Under Settings, select the EAPOL version, provide your EAP identity and private key password.  
4. Check the box to enable IEEE 802.1X and click Save.  
Certificates  
CA Certificate  
The CA certificate is used to validate the identity of the authentication server. Enter the path to  
the certificate directly, or locate the file using the Browse button. Then click Upload. To remove  
a certificate, click Remove.  
Client certificate  
Client private key  
The client certificate and private key are used to authenticate the network device. They can be  
uploaded as separate files or in one combined file (e.g. a PFX file or a PEM file). Use the Client  
private key field if uploading one combined file. For each file, enter the path to the file, or locate the  
file using the Browse button. Then click Upload. To remove a file, click Remove.  
Settings  
EAPOL version  
EAP identity  
Select the EAPOL version (1 or 2) as used in your network switch.  
Enter the user identity (maximum 16 characters) associated with your certificate.  
Enter the password (maximum 16 characters) for the private key.  
Check the box to enable the IEEE 802.1X protocol.  
Private key password  
Enable IEEE 802.1X  
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System Options  
Certificates  
Certificates are used to authenticate devices on a network. Typical applications include encrypted web browsing (HTTPS), network  
protection via IEEE 802.1X and secure upload of images and notification messages for example via email. Two types of certificates  
can be used with the Axis product:  
Server/Client certificates - To authenticate the Axis product.  
CA certificates - To authenticate peer certificates, for example the certificate of an authentication server in case the Axis product is  
connected to an IEEE 802.1X protected network.  
Note  
Installed certificates, except preinstalled CA certificates, will be deleted if the product is reset to factory default. Preinstalled  
CA certificates that have been deleted will be reinstalled.  
A Server/Client certificate can be self-signed or issued by a Certificate Authority (CA). A self-signed certificate offers limited  
protection and can be used before a CA-issued certificate has been obtained.  
To install a self-signed certificate:  
1. Go to Setup > System Options > Security > Certificates.  
2. Click Create self-signed certificate and provide the requested information.  
To create and install a CA-signed certificate:  
1. Create a self-signed certificate as described above.  
2. Go to Setup > System Options > Security > Certificates.  
3. Click Create certificate signing request and provide the requested information.  
4. Copy the PEM-formatted request and send to the CA of your choice.  
5. When the signed certificate is returned, click Install certificate and upload the certificate.  
Server/Client certificates can be installed as Certificate from signing request or as Certificate and private key. Select Certificate  
and private key if the private key is to be upload as a separate file or if the certificate is in PKCS#12 format.  
The Axis product is shipped with several preinstalled CA certificates. If required, additional CA certificates can be installed:  
1. Go to Setup > System Options > Security > Certificates.  
2. Click Install certificate and upload the certificate.  
Audio Support  
Select Enable audio support to allow clients to retrieve audio streams from the Axis product. For information on how to configure  
audio settings, see Audio Settings on page 24.  
Note  
Deselecting this option will disable audio globally in the Axis product, for configured events and profiles with audio as well.  
Date & Time  
The Axis product’s date and time settings are configured under System Options > Date & Time.  
Current Server Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see  
below).  
To change the date and time settings, select the preferred Time mode under New Server Time:  
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System Options  
Synchronize with computer time – Sets date and time according to the computer’s clock. With this option, date and  
time are set once and will not be updated automatically.  
Synchronize with NTP Server – Obtains date and time from an NTP server. With this option, date and time settings are  
updated continuously. For information on NTP settings, see NTP Configuration on page 51.  
If using a host name for the NTP server, a DNS server must be configured. See DNS Configuration on page 51.  
Set manually – Allows you to manually set date and time.  
If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving  
time changes.  
The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream. Use the  
predefined formats or see File Naming & Date/Time Formats in the online help  
for information on how to create custom date and  
time formats. To include date and time in the overlay text, go to Video & Audio and select Include date and Include time.  
Network  
Basic TCP/IP Settings  
The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version  
must always be enabled.  
IPv4 Address Configuration  
By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are  
configured under System Options > Network > TCP/IP > Basic.  
DHCP (Dynamic Host Configuration Protocol) allows network administrators to centrally manage and automate the assignment of  
IP addresses. DHCP should only be enabled if using dynamic IP address notification, or if the DHCP can update a DNS server. It is  
then possible to access the Axis product by name (host name).  
If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the network for connected Axis products, or reset  
the product to the factory default settings (see page 58) and then perform the installation again.  
To use a static IP address, check Use the following IP address and specify the IP address, subnet mask and default router.  
IPv6 Address Configuration  
If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the configuration in the network router.  
To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be configured in the network router.  
ARP/Ping  
The product’s IP address can be assigned using ARP and Ping. For instructions, see Assign IP Address Using ARP/Ping on page 49.  
The ARP/Ping service is enabled by default but is automatically disabled two minutes after the product is started, or as soon as an IP  
address is assigned. To re-assign IP address using ARP/Ping, the product must be restarted to enable ARP/Ping for an additional  
two minutes.  
To disable the service, go to System Options > Network > TCP/IP > Basic and clear the option Enable ARP/Ping setting of IP address.  
Pinging the product is still possible when the service is disabled.  
Assign IP Address Using ARP/Ping  
The product's IP address can be assigned using ARP/Ping. The command must be issued within 2 minutes of connecting power.  
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System Options  
1. Acquire a free static IP address on the same network segment as the computer.  
2. Locate the serial number (S/N) on the product label.  
3. Open a command prompt and enter the following commands:  
Linux/Unix syntax  
arp -s <IP address> <serial number> temp  
ping -s 408 <IP address>  
Linux/Unix example  
arp -s 192.168.0.125 00:40:8c:18:10:00 temp  
ping -s 408 192.168.0.125  
Windows syntax (this may require that you run the command prompt as an administrator)  
arp -s <IP address> <serial number>  
ping -l 408 -t <IP address>  
Windows example (this may require that you run the command prompt as an administrator)  
arp -s 192.168.0.125 00-40-8c-18-10-00  
ping -l 408 -t 192.168.0.125  
4. Check that the network cable is connected and then restart the product by disconnecting and reconnecting power.  
5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar.  
6. Open a browser and type http://<IP address> in the Location/Address field.  
For other methods of assigning the IP address, see the Installation and Management Software CD or the document Assign an IP  
Address and Access the Video Stream on Axis Support web at www.axis.com/techsup  
Note  
• To open a command prompt in Windows, open the Start menu and type cmd in the Run/Search field.  
• To use the ARP command in Windows 8/Windows 7/Windows Vista, right-click the command prompt icon and select  
Run as administrator.  
• To open a command prompt in Mac OS X, open the Terminal utility from Application > Utilities.  
AXIS Video Hosting System (AVHS)  
AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from  
The AVHS settings are configured under System Options > Network > TCP IP > Basic. The possibility to connect to an AVHS service  
is enabled by default. To disable, clear the Enable AVHS box.  
One-click enabled - Press and hold the product’s control button (see Hardware Overview on page 6 ) for about 3 seconds to  
connect to an AVHS service over the Internet. Once registered, Always will be enabled and the Axis product stays connected to  
the AVHS service. If the product is not registered within 24 hours from when the button is pressed, the product will disconnect  
from the AVHS service.  
Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will  
stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the  
one-click installation.  
AXIS Internet Dynamic DNS Service  
AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more information, see www.axiscam.net  
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System Options  
To register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > Basic. Under  
Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently  
registered at AXIS Internet Dynamic DNS service for the product can at any time be removed.  
Note  
AXIS Internet Dynamic DNS Service requires IPv4.  
Advanced TCP/IP Settings  
DNS Configuration  
DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are configured under System  
Options > Network > TCP/IP > Advanced.  
Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server.  
To make manual settings, select Use the following DNS server address and specify the following:  
Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by  
semicolons. The host name is always the first part of a fully qualified domain name, for example, myserver is the host name in the  
fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name.  
Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers. The secondary DNS server is  
optional and will be used if the primary is unavailable.  
NTP Configuration  
NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP settings are configured under  
System Options > Network > TCP/IP > Advanced.  
Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server.  
To make manual settings, select Use the following NTP server address and enter the host name or IP address of the NTP server.  
Host Name Configuration  
The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS  
name. The host name is configured under System Options > Network > TCP/IP > Advanced.  
Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4.  
Select Use the host name to set the host name manually.  
Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product’s IP address changes.  
For more information, see the online help  
.
Link-Local IPv4 Address  
Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access  
the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static  
or DHCP-supplied IP address at the same time.  
This function can be disabled under System Options > Network > TCP/IP > Advanced.  
HTTP  
The HTTP port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the  
default setting, which is 80, any port in the range 1024–65535 can be used.  
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System Options  
HTTPS  
The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to  
the default setting, which is 443, any port in the range 1024–65535 can be used.  
To enable HTTPS, go to System Options > Security > HTTPS. For more information, see HTTPS on page 46.  
NAT traversal (port mapping) for IPv4  
A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding  
network traffic from the private network to the “outside”, that is, the Internet. Security on the private network (LAN) is increased  
since most routers are pre-configured to stop attempts to access the private network (LAN) from the public network (Internet).  
Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side  
of a NAT router. With NAT traversal properly configured, all HTTP traffic to an external HTTP port in the NAT router is forwarded to  
the product.  
NAT traversal is configured under System Options > Network > TCP/IP > Advanced.  
Note  
• For NAT traversal to work, this must be supported by the router. The router must also support UPnPTM  
.
• In this context, router refers to any network routing device such as a NAT router, Network router, Internet Gateway,  
Broadband router, Broadband sharing device, or a software such as a firewall.  
Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using UPnPTM  
Note that UPnPTM must be enabled in the product (see System Options > Network > UPnP).  
.
Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in  
the field. If no router is specified, the product automatically searches for NAT routers on your network. If more than one router is  
found, the default router is selected.  
Alternative HTTP port - Select this option to manually define an external HTTP port. Enter the port number in the field. If no port is  
entered here, a port number is automatically selected when NAT traversal is enabled.  
Note  
• An alternative HTTP port can be used or be active even if NAT traversal is disabled. This is useful if your NAT router does not  
support UPnP and you need to manually configure port forwarding in the NAT router.  
• If you attempt to manually enter a port that is already in use, another available port is automatically selected.  
• When the port is selected automatically it is displayed in this field. To change this, enter a new port number and click Save.  
FTP  
The FTP server running in the Axis product enables upload of new firmware, user applications, etc. The FTP server can be disabled  
under System Options > Network > TCP/IP > Advanced.  
Note  
This FTP server has nothing to do with the product’s ability to transfer images via FTP to other locations and servers.  
RTSP  
The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be  
changed under System Options > Network > TCP/IP > Advanced. The default port is 554.  
Note  
H.264 video streams will not be available if the RTSP server is disabled.  
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System Options  
SOCKS  
SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other  
side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and  
notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).  
SOCKS is configured under System Options > Network > SOCKS. For more information, see the online help  
.
QoS (Quality of Service)  
QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network  
prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use.  
The QoS settings are configured under System Options > Network > QoS. Using DSCP (Differentiated Services Codepoint) values, the  
Axis product can mark different types of traffic.  
Note  
Live audio DSCP will be equal to live video DSCP if H.264 over RTSP is used.  
SNMP  
The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the  
group of devices and management station running SNMP. Community names are used to identify groups.  
AXIS Video MIB (Management Information Base) for video hardware can be used to monitor Axis-specific, hardware-related  
issues that may need administrative attention. For more information about AXIS Video MIB and to download MIB files, go to  
To enable and configure SNMP in the Axis product, go to the System Options > Network > SNMP page.  
Depending on the level of security required, select the version on SNMP to use.  
Traps are used by the Axis product to send messages to a management system on important events and status changes. Check Enable  
traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message.  
Note  
If HTTPS is enabled, SNMP v1 and SNMP v2c should be disabled.  
Traps for SNMP v1/v2 are used by the Axis product to send messages to a management system on important events and status  
changes. Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that  
should receive the message.  
The following traps are available:  
Cold start  
Warm start  
Link up  
Authentication failed  
Note  
All AXIS Video MIB traps are enabled when SNMP v1/v2c traps are enabled. It is not possible to turn on or off specific traps.  
SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.  
To use SNMP v3, HTTPS must be enabled, see HTTPS on page 46. To enable SNMP v3, check the box and provide the initial user  
password.  
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System Options  
Note  
The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see  
UPnPTM  
The Axis product includes support for UPnPTM. UPnPTM is enabled by default and the product is automatically detected by operating  
systems and clients that support this protocol.  
UPnPTM can be disabled under System Options > Network > UPnPTM  
.
RTP/H.264  
The RTP port range and multicast settings are configured under System Options > Network > RTP.  
The RTP port range defines the range of ports from which the video/audio ports are automatically selected. For multicast streams,  
only certain IP addresses and port numbers should be used.  
Select Always Multicast Video and/or Always Multicast Audio to start multicast streaming without opening an RTSP session.  
Bonjour  
The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operating  
systems and clients that support this protocol.  
Bonjour can be disabled under System Options > Network > Bonjour.  
Storage  
SD Card  
NOTICE  
To prevent corruption of recordings, the SD card should always be unmounted before it is ejected.  
Note  
For SD card recommendations see www.axis.com  
The Axis product supports SD cards with up to 64 GB of storage. For best recording performance, use an SDHC or SDXC card  
with speed class 10.  
The following SD card file systems are supported:  
ext4 — recommended due to its resilience against data loss if the card is ejected or if there is abrupt power loss. To access  
data stored on the card from the Windows operating system, a third-party ext4 driver or application is required.  
vFAT — supported by most operating systems for personal computers.  
The SD card is managed on the System Options > Storage page. Click SD Card to open Storage Management.  
If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Repair. This option is only  
available for SD cards with ext4. For SD cards with vFAT, use a card reader or computer to troubleshoot the card.  
To avoid filling the card, it is recommended to remove recordings continuously. Under General Settings, select Remove recordings  
older than and select the number of days or weeks.  
To stop writing to the card and protect recordings from being removed, select Lock under General Settings.  
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Mount and Unmount SD Card  
NOTICE  
To prevent corruption of recordings, the SD card should always be unmounted before it is ejected.  
The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual  
mount is only required if the card has been unmounted and not ejected and re-inserted.  
To unmount the SD card:  
1. Open the Axis product’s webpages and go to Setup > System Options > Storage.  
2. Click SD Card.  
3. Click Unmount.  
4. The card can now be removed.  
Format SD Card  
NOTICE  
Formatting the SD card will remove all data and recordings stored on the card.  
Important  
If autoformat is enabled, only use new or empty SD cards. Any data stored on the card will be lost when the card is inserted  
into the Axis product.  
An SD card inserted into the product can be manually formatted to one of the supported file systems. To manually format the  
SD card, follow these steps:  
1. Insert the SD card in the SD card slot.  
2. Open the Axis product’s webpages and go to Setup > System Options > Storage.  
3. Click SD Card.  
4. Click Format and select the desired file system.  
5. Click OK to start formatting the card.  
Network Share  
Network share allows you to add network storage such as a NAS (network-attached storage). The NAS shall be dedicated for  
recordings and data from the Axis products connected to the network. For information about reference NAS devices, go to  
Note  
For NAS recommendations see www.axis.com  
To add a network share:  
1. Go to System Options > Storage.  
2. Click Network Share.  
3. Enter the IP address, DNS or Bonjour name to the host server in the Host field.  
4. Enter the name of the share in the Share field. Sub folders cannot be used.  
5. If required, select The share requires login and enter the user name and password.  
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System Options  
6. Click Connect.  
To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools.  
To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings  
older than and select the number of days or weeks.  
To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings.  
Ports & Devices  
I/O Ports  
The Axis product provides one input port and one output port for connection of external devices. For information about how to  
connect external devices, see Connectors on page 67.  
The I/O ports are configured under System Options > Ports & Devices > I/O Ports. The ports can be given descriptive names and their  
Normal states can be configured as Open circuit or Grounded circuit.  
Port Status  
The list on the System Options > Ports & Devices > Port Status page shows the status of the product’s input and output ports.  
Maintenance  
The Axis product provides several maintenance functions. These are available under System Options > Maintenance.  
Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current  
settings.  
Note  
A restart clears all entries in the Server Report.  
Click Restore to reset most settings to the factory default values. The following settings are not affected:  
the boot protocol (DHCP or static)  
the static IP address  
the default router  
the subnet mask  
the system time  
the IEEE 802.1X settings  
the focus position  
uploaded applications are kept but must be restarted  
Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The  
Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 58.  
To reset the optics, click Calibrate under System Options > Maintenance > Optics. This may be necessary in situations where the  
optics has lost its calibration during transport or has been exposed to extreme vibrations. If necessary configure focus and zoom  
again (see Basic Setup on page 17).  
To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours.  
This can be useful for identifying the product among other products installed in the same location.  
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System Options  
For information about firmware upgrade, see Upgrade the Firmware on page 59.  
Support  
Support Overview  
The System Options > Support > Support Overview page provides information on troubleshooting and contact information,  
should you require technical assistance.  
See also Troubleshooting on page 59.  
System Overview  
To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that  
can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log  
items. Many of the captions are links to the proper Setup page.  
Logs & Reports  
The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If  
contacting Axis Support, please provide a valid Server Report with your query.  
System Log - Provides information about system events.  
Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the  
product (see below).  
Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included  
in the Server Report.  
You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report  
text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live  
View. The server report .zip file should always be included when contacting support.  
Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or  
when contacting Axis Support.  
Connection List - Lists all clients that are currently accessing media streams.  
Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.  
The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration .  
The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).  
Advanced  
Scripting  
Scripting allows experienced users to customize and use their own scripts.  
NOTICE  
Improper use may cause unexpected behavior and loss of contact with the Axis product.  
Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide  
assistance for problems with customized scripts.  
To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its  
factory default settings, see page 58.  
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System Options  
For more information, see www.axis.com/developer  
File Upload  
Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go  
to System Options > Advanced > File Upload.  
Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the  
selected user group (viewer, operator or administrator) for the uploaded file.  
Plain Config  
Plain Config is for advanced users with experience of Axis product configuration. Most parameters can be set and modified from  
this page.  
To open Plain Config, go to System Options > Advanced > Plain Config. Axis Support does not provide assistance.  
Reset to Factory Default Settings  
Important  
Reset to factory default should be used with caution. A reset to factory default will reset all settings, including the IP  
address, to the factory default values.  
Note  
The installation and management software tools are available on the CD supplied with the product and from the support  
To reset the product to the factory default settings:  
1. Disconnect power from the product.  
2. Press and hold the control button and reconnect power. See Hardware Overview on page 6 .  
3. Keep the control button pressed for about 15–30 seconds until the status LED indicator flashes amber.  
4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset  
to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90  
5. Using the installation and management software tools, assign an IP address, set the password, and access the video stream.  
It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance.  
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Troubleshooting  
Troubleshooting  
Check the Firmware  
Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem  
should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The  
current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.  
Upgrade the Firmware  
Important  
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.  
• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the  
new firmware) although this is not guaranteed by Axis Communications AB.  
Note  
• After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the  
upgrade, always wait 10 minutes even if you suspect the upgrade has failed.  
• When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality  
available. Always read the upgrade instructions and release notes available with each new release before upgrading  
the firmware.  
To upgrade the product’s firmware:  
1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website  
2. Go to Setup > System Options > Maintenance in the product’s webpages.  
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.  
4. Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.  
AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.  
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Troubleshooting  
Emergency Recovery Procedure  
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status  
indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.  
1. In UNIX/Linux, type the following from the command line:  
arp -s <IP address> <serial number> temp  
ping -l 408 <IP address>  
In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as  
an administrator):  
arp -s <IP address> <serial number>  
ping -l 408 -t <IP address>  
2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.  
3. Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade  
file to use. Then click Load to restart the upgrade process.  
4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the  
Status indicator.  
5. Reinstall the product, referring to the Installation Guide.  
Symptoms, Possible Causes and Remedial Actions  
Problems setting the IP address  
Try the installation again. The IP address must be set within two minutes after power has been  
applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address  
Using ARP/Ping on page 49.  
When using ARP/Ping  
The product is located on a  
different subnet  
If the IP address intended for the product and the IP address of the computer used to access the  
product are located on different subnets, you will not be able to set the IP address. Contact your  
network administrator to obtain an IP address.  
The IP address is being used  
by another device  
Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS  
window, type ping and the IP address of the product):  
• If you receive: Reply from <IP address>: bytes=32; time=10...  
this means that the IP address may already be in use by another device on the network.  
Obtain a new IP address from the network administrator and reinstall the product.  
• If you receive: Request timed out, this means that the IP address is available  
for use with the Axis product. Check all cabling and reinstall the product.  
Possible IP address conflict  
with another device on the  
same subnet.  
The static IP address in the Axis product is used before the DHCP server sets a dynamic address.  
This means that if the same default static IP address is also used by another device, there may  
be problems accessing the product.  
The product cannot be accessed from a browser  
Cannot log in  
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting  
to log in. You may need to manually type http or https in the browser’s address field.  
If the password for the user root is lost, the product must be reset to the factory default settings.  
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Troubleshooting  
The IP address has been  
changed by DHCP  
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has  
been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the  
network. Identify the product using its model or serial number, or by the DNS name (if the name  
has been configured).  
If required, a static IP address can be assigned manually. For instructions, see the Installation and  
Management Software CD or the document Assign an IP Address and Access the Video Stream on  
Axis Support web at www.axis.com/techsup.  
Certificate error when using For authentication to work properly, the date and time settings in the Axis product should be  
IEEE 802.1X  
synchronized with an NTP server. See Date & Time on page 48.  
The product is accessible locally but not externally  
Router configuration  
To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal  
feature which will attempt to automatically configure the router to allow access to the Axis  
product, see NAT traversal (port mapping) for IPv4 on page 52. The router must support UPnPTM  
.
Firewall protection  
Check the Internet firewall with your network administrator.  
Default routers required  
Check if you need to configure the router settings from System Options > Network > TCP/IP >  
Basic.  
Problems with streaming H.264  
Problems with AXIS Media  
Control (Internet Explorer  
only)  
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX  
controls. Also, make sure that AXIS Media Control is installed on your computer.  
No H.264 displayed in the  
client  
Check that the relevant H.264 connection methods and correct interface are enabled in the AMC  
Control Panel (streaming tab). See AXIS Media Control (AMC) on page 14.  
In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.  
Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.  
Multicast H.264 only  
accessible by local clients  
Check if your router supports multicasting, or if the router settings between the client and the  
product need to be configured. The TTL (Time To Live) value may need to be increased.  
No multicast H.264  
displayed in the client  
Check with your network administrator that the multicast addresses used by the Axis product  
are valid for your network.  
Check with your network administrator to see if there is a firewall preventing viewing.  
Installation of additional  
ActiveX component  
restricted or prohibited  
Configure the Axis product to use a Java applet for updating video images in your browser. Go to  
Setup > Live View Config and select Java applet under Default viewer.  
Poor rendering of H.264  
images  
Ensure that your graphics card is using the latest driver. The latest drivers can usually be  
downloaded from the manufacturer’s website.  
Color saturation is different Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more  
in H.264 and Motion JPEG  
information.  
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Troubleshooting  
Lower frame rate than  
expected  
See Performance Considerations on page 68.  
Reduce the number of applications running on the client computer.  
Limit the number of simultaneous viewers.  
Check with the network administrator that there is enough bandwidth available.  
Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only  
key frames.  
Lower the image resolution.  
Status and Network indicator LEDs are flashing red rapidly  
Hardware failure  
Contact your Axis reseller.  
Video and image problems, general  
Image unsatisfactory  
Check the video stream and camera settings under Setup > Video & Audio > Video Stream and  
Setup > Video & Audio > Camera Settings.  
Motion Detection triggers unexpectedly  
Changes in luminance  
Motion detection is based on changes in luminance in the image. This means that if there are  
sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity  
setting to avoid problems with luminance.  
No audio  
Incorrect setup  
Check the sound card in the computer. Ensure that mute is not selected and that the volume  
settings are correct.  
Check that Enable audio support is selected under Setup > System Options > Security > Audio  
Support.  
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio  
Settings.  
Poor audio quality  
Stuttering  
Reduce the number of listeners and viewers. Decrease image resolution and compression.  
Unsynchronized audio and  
video using H.264  
Synchronize the product’s date and time settings with an NTP server. Go to Setup > System  
Options > Date & Time.  
Distorted audio  
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio  
Settings.  
Feedback loops  
Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or  
use half-duplex mode instead.  
Storage and disk management problems  
Storage disruption  
A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other  
read or write problems occur. To identify the source of the problem, check the System Log under  
System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to  
re-mount the storage device.  
For information on how to set up a storage disruption alarm, see Events on page 36.  
62  
 
AXIS P3384–VE Fixed Dome  
Troubleshooting  
Video cannot be recorded  
Check that the SD card is not write protected (that is, read only).  
SD card cannot be mounted Reformat the SD card and then click Mount.  
NOTICE  
Formatting the card will remove all content, including all recordings, from the SD card.  
63  
 
AXIS P3384–VE Fixed Dome  
Technical Specifications  
Technical Specifications  
Item  
Specifications  
Function/group  
Models  
Image sensor  
Lens  
AXIS P3384–VE  
Progressive scan RGB CMOS 1/3” (effective)  
Varifocal, remote focus and zoom, IR corrected, P-Iris control, megapixel resolution 3-9  
mm, 84° - 30° view (horizontal angle of view, F1.2  
Horizontal angle of view: 84° - 30°  
Vertical angle of view: 63° - 22°  
Diagonal angle of view: 105° - 37°  
Day and Night  
Automatically removable infrared-cut filter  
Color: 0.5 lux, F1.2 B/W: 0.08 lux, F1.2  
Minimum  
illumination  
Shutter time  
Pan/Tilt/Zoom  
1/35500 s to 1/6 s  
Digital PTZ, preset positions, guard tour  
Pan 360°, tilt 160°, rotation 340°  
Camera angle  
adjustment  
Video  
Video  
compression  
H.264 Baseline and Main Profile (MPEG-4 Part 10/AVC)  
Motion JPEG  
Resolutions  
1280 x 960 (approx. 1.3 MP) to 160 x 120  
Frame rate H.264 30 fps in all resolutions  
Frame rate  
Motion JPEG  
30 fps in all resolutions  
Video streaming  
Multiple streams in H.264 and Motion JPEG.  
H.264 and Motion JPEG: 1 stream in resolution and frame rate as specified above. More  
streams if identical or limited in frame rate or resolution.  
Controllable frame rate and bandwidth  
VBR/MBR H.264  
Image settings  
Compression, color, brightness, sharpness, contrast, white balance, exposure control,  
backlight compensation, fine tuning of behavior at low light, Wide dynamic range -  
dynamic capture, Highlights recovery, Shadows recovery  
Rotation: 0°, 90°, 180°, 270°, including Corridor Format  
Text and image overlay, privacy mask, mirroring of images  
Users  
Up to 20 simultaneous users  
Unlimited number of users using multicast (H.264)  
Audio  
Audio streaming  
Two-way  
Audio  
compression  
AAC LC 8 kHz 8 to 32 kbit/s, 16 kHz 12 to 64 kbit/s  
G.711 PCM 8 kHz 64 kbit/s  
G.726 ADPCM 8 kHz 24 to 32 kbit/s  
Audio  
input/output  
External microphone input or line input, line level output  
64  
 
 
AXIS P3384–VE Fixed Dome  
Technical Specifications  
Item  
Specifications  
Function/group  
Network  
Security  
Password protection, IP address filtering, IEEE 802.1X* network access control, HTTPS*  
encryption, digest authentication, user access log, centralized certificate management.  
*This product includes software developed by the OpenSSL Project for use in the OpenSSL  
Supported  
protocols  
IPv4/v6, HTTP, HTTPS*, SSL/TLS*, QoS Layer 3 DiffServ, FTP, SMTP, Bonjour, UPnP™,  
SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP, ICMP,  
DHCP, ARP, SOCKS, CIFS/SMB, SSH.  
*This product includes software developed by the OpenSSL Project for use in the OpenSSL  
System  
Integration  
Application  
Programming  
Interface  
Open API for software integration, including VAPIX® and AXIS Camera Application  
AXIS Video Hosting System (AVHS) with One-Click Camera Connection.  
Quality of Service (QoS) layer 3, DiffServ Model  
Embedded Linux operating system  
Intelligent video  
Video motion detection, active tampering alarm, Audio detection  
Support for AXIS Camera Application Platform enabling installation of additional  
applications  
Event triggers  
Event actions  
Intelligent video (as above), external input, edge storage events, shock detection, network,  
hardware, input signal, PTZ, system, time  
File upload via FTP, HTTP, HTTPS, network share and email  
Notification via email, HTTP, HTTPS, and TCP  
External output activation  
Video and audio recording to edge storage  
Pre- and post-alarm video buffering  
Send SNMP trap  
Day/night vision mode  
Overlay text  
Send Video Clip,  
Play audio clip  
Status LED  
WDR mode  
PTZ preset, guard tour  
Video access from Camera live view  
web browser  
Video recording to file (ASF)  
Customizable HTML pages  
Windows XP, Windows Vista, Windows Server 2008, Windows 7, Windows 8, Windows  
Server 2012 and DirectX 9c or higher  
Installation,  
AXIS Camera Management tool on CD and web-based configuration  
management and Configuration of backup and restore  
maintenance  
65  
 
AXIS P3384–VE Fixed Dome  
Technical Specifications  
Item  
Specifications  
Function/group  
General  
Casing  
Polycarbonate transparent cover Aluminum inner camera module with encapsulated  
electronics  
Casing Color: white NCS S 1002-B  
IP66- and NEMA 4X-rated, IK10 impact-resistant aluminum casing with integrated  
dehumidifying membrane  
Memory  
Power  
256 MB RAM, 128 MB Flash  
Battery backed-up real-time clock  
Power over Ethernet (PoE) IEEE 802.3af  
Class 3; max 12.1 W  
Connectors  
RJ-45 10BASE-T/100BASE-TX PoE  
Terminal block for 1 alarm input and 1 output  
3.5 mm mic/line in, 3.5 mm line out  
IR illumination  
Edge storage  
Highly efficient, long-life IR LED's with adjustable intensity and angle of illumination.  
Range of reach up to 20 m in zoomed-in position.  
SD/SDHC/SDXC (or microSD/microSDHC/microSDXC) (or microSDHC UHS-I/microSDXC  
UHS-I) slot supporting memory card up to 64 GB (card not included)  
Support for recording to dedicated network-attached storage (NAS)  
Operating  
conditions  
-40 °C to 55 °C (-40 °F to 131 °F)  
Humidity 10 - 100% RH (condensing)  
Approvals  
CE: Emission: EN 55022:2006+A1 Class B Immunity: EN 55024, EN 61000-6-1, EN  
61000-6-2 Safety: IEC/EN/UL 60950-1  
FCC:FCC Part 15, Subpart B, Class B demonstrated by compliance with EN 55022 (CISPR  
22)  
Japan: VCCI-2008, Class B, ITE • C-tick AS/NZS CISPR 22, demonstrated by compliance  
with EN 55022 (CISPR 22)  
Canada: ICES-003 Canadian ICES-003, Class B digital, demonstrated by compliance  
with EN 55022 (CISPR 22)  
Korea: Emission: KN22, Immunity: KN24  
Australia: AS/NZS CISPR 22  
Environmental:IEC IEC/EN/UL 60950-22, IEC 60068-2-30, IEC 60529 IP66, EN 50121-4  
and IEC 62236-4, NEMA 250 Type 4X, EN 50121-4, IEC 62236-4  
Dimensions  
(HxWxD)  
117 x 178 x 178 mm (4.6" x 7.0" x 7.0"); 123 x 178 x 178 mm (4.8" x 7.0" x 7.0") with  
weather shield  
Weight  
1.6 kg (3.5 lb.); 1.7 kg (3.7 lb.) with weather shield  
Included  
accessories  
Installation Guide, CD with installation tools and recording software, Windows decoder  
1-user license, smoked transparent cover, Connector kit  
Video  
AXIS Camera Companion (included), AXIS Camera Station and video management  
software from Axis’ Application Development Partners (not included). For more  
management  
software (not  
included)  
Optional  
accessories  
Optional accessories for indoor models: IP51-rated drop-ceiling mount Pendant adapter  
kit AXIS T91A Brackets kit with transparent or smoked cover, Mounting bracket, Pendant  
adapter kit, AXIS T91A Brackets.  
Languages  
Warranty  
German, French, Spanish, Italian, Russian, Simplified Chinese, Japanese, Korean,  
Portuguese  
66  
 
AXIS P3384–VE Fixed Dome  
Technical Specifications  
Connectors  
I/O Connector  
4-pin terminal block for:  
• Auxiliary power (DC output)  
• Digital Input  
• Digital Output  
• 0 V DC (-)  
Function  
0 V DC (-)  
DC output  
Pin  
Notes  
Specifications  
1
0 V DC  
2
3
4
Can be used to power auxiliary equipment.  
Note: This pin can only be used as power out.  
3.3 V DC  
Max load = 50 mA  
Digital Input  
0 to max 40 V DC  
Connect to pin 1 to activate, or leave floating (unconnected)  
to deactivate  
Digital Output  
0 to max 40 V DC, open drain,  
100 mA  
Connected to pin 1 when activated, floating (unconnected)  
when deactivated. If used with an inductive load, e.g. a relay,  
a diode must be connected in parallel with the load, for  
protection against voltage transients.  
Audio Connector  
3.5 mm audio connectors  
(stereo)  
67  
 
 
AXIS P3384–VE Fixed Dome  
Technical Specifications  
1 Tip  
2 Ring  
3 Sleeve  
Ground  
Ground  
Audio Input  
Microphone/Line in  
Line out (mono)  
Audio Output  
SD Card Slot  
Supports SD cards with up to 64 GB of storage. For best recording performance, use an SDHC or SDXC card with speed class 10.  
Performance Considerations  
When setting up your system, it is important to consider how various settings and situations will affect performance. Some factors  
affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both. If the load on the  
CPU reaches its maximum, this will also affect the frame rate.  
The following factors are among the most important to consider:  
High image resolution and/or lower compression levels result in images containing more data. Bandwidth affected.  
Access by large numbers of Motion JPEG and/or unicast H.264 clients. Bandwidth affected.  
Simultaneous viewing of different streams (resolution, compression) by different clients. Effect on frame rate and  
bandwidth.  
Accessing Motion JPEG and H.264 video streams simultaneously. Frame rate and bandwidth affected.  
Heavy usage of event settings affect the product’s CPU load. Frame rate affected.  
Heavy network utilization due to poor infrastructure. Bandwidth affected.  
Viewing on poorly performing client computers lowers perceived performance. Frame rate affected.  
Running multiple ACAP Applications simultaneously may affect performance.  
68  
 
 

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